Customer needs analysis to provide tailored product recommendations, enhancing brand experience and improving point-of-sale conversion. Communicated the brand’s values and positioning through customer service focused on loyalty and long-term engagement. Managed the sales floor including restocking, organization, visual merchandising, and identifying opportunities to optimize product presentation. Identified purchasing trends and communicated insights to the team to support commercial and merchandising decisions.

Ride Operator at Six Flags Great Adventure

June 1, 2023 - September 1, 2025

Safe operation of rides for one of the largest theme parks in the U.S., with over 3 million annual visitors. Served more than 800 people per hour, ensuring user safety, efficiency, and satisfaction. Resolved incidents in multicultural environments, developing leadership, quick decision-making, and English communication. Worked collaboratively with international teams, fostering adaptability and teamwork under pressure.

Social Media Manager at Pescadería La Kontxa

September 1, 2023 - January 1, 2025

Assisted in planning, writing, and publishing content on Instagram and Facebook. Edited images and created creative copy aligned with the brand’s identity. Tripled the follower base and increased post reach by 80%. Direct contribution to improving the fish market’s online visibility and strengthening customer loyalty.

Sales Assistant at Pescadería La Kontxa

January 1, 2019 - December 31, 2024

Direct customer service in-store, order management, and upkeep of the sales area. Supported organization and logistics during the busiest holiday campaigns. Developed skills in sales, communication, and working under pressure during peak times.