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I am a detail-oriented professional who can work autonomously or in diverse teams. I bring a keen eye for detail, tenacity to create win-win outcomes for internal and external customers, and a flexible, thoughtful approach to my work. My background in sports taught me to work hard, celebrate success, and continually challenge the status quo to improve. I enjoy learning and applying new skills to deliver value and drive progress across projects and teams.…I am a detail-oriented professional who can work autonomously or in diverse teams. I bring a keen eye for detail, tenacity to create win-win outcomes for internal and external customers, and a flexible, thoughtful approach to my work. My background in sports taught me to work hard, celebrate success, and continually challenge the status quo to improve. I enjoy learning and applying new skills to deliver value and drive progress across projects and teams.

Alex Leslie

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I am a detail-oriented professional who can work autonomously or in diverse teams. I bring a keen eye for detail, tenacity to create win-win outcomes for internal and external customers, and a flexible, thoughtful approach to my work. My background in sports taught me to work hard, celebrate success, and continually challenge the status quo to improve. I enjoy learning and applying new skills to deliver value and drive progress across projects and teams.…I am a detail-oriented professional who can work autonomously or in diverse teams. I bring a keen eye for detail, tenacity to create win-win outcomes for internal and external customers, and a flexible, thoughtful approach to my work. My background in sports taught me to work hard, celebrate success, and continually challenge the status quo to improve. I enjoy learning and applying new skills to deliver value and drive progress across projects and teams.

Available to hire

I am a detail-oriented professional who can work autonomously or in diverse teams. I bring a keen eye for detail, tenacity to create win-win outcomes for internal and external customers, and a flexible, thoughtful approach to my work.
My background in sports taught me to work hard, celebrate success, and continually challenge the status quo to improve. I enjoy learning and applying new skills to deliver value and drive progress across projects and teams.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Japanese

Intermediate

Work Experience

Community and Technical Content Writer at PageUp People

January 1, 2024 - April 1, 2025

Engage and support a Community of PageUp users at scale, with accurate information. Collaborate with Product Managers and CAD team to ensure release notes and Community Posts are published and responded to accurately and in a timely manner. Produce and maintain high-quality documentation (internal and external facing).

Customer Success Manager at PageUp People

July 1, 2022 - January 1, 2024

Create and Maintain Raving Fans across Mid-Market accounts by assisting with new customer transitions and identifying opportunities to add value. Conduct Business Review meetings and collaborate with internal stakeholders to ensure customer goals are met. Share utilisation statistics and provide recommendations to improve system usage; guide customers to use Knowledge portal and Support team.

Technical Writer - eLearning at ELMO Software

September 1, 2021 - July 1, 2022

Liaise with internal and external clients to ensure timely delivery of projects. Research and design content applying instructional design principles for diverse learners. Create content with clear, accessible writing for the target audience.

Optimization Consultant at ELMO Software

February 1, 2020 - September 1, 2021

Ensure client value through optimisation of ELMO's PeoplePulse (Survey) product. Run optimisation sessions with clients to ensure the solution meets their needs and remains aligned with changing requirements. Consult with Customers, Project Managers, Account Managers and Product team to drive development of features meaningful for survey clients.

Digital Project Manager at ELMO Software

January 1, 2018 - February 1, 2020

Run survey build projects from start to finish; build rapport and train clients on the self-service reporting module for ongoing success. Provide exceptional after-sale support to ensure clients see maximum value from their license and optimise accounts.

Market Manager at GTA (Global Leisure Travel Distributor)

July 1, 2016 - January 1, 2018

Maximise the commercial opportunities in the assigned market (Sydney). Maintain key commercial relationships with hotel partners at all levels and perform to targets.

Director of Sales, NSW and ACT at Amadeus Hospitality (Previously TravelClick)

July 1, 2014 - October 1, 2015

Meet/exceed sales targets in the assigned territory (new business and renewals). Own the relationship for clients in territory; work with account managers to ensure client retention and satisfaction. Grow and maintain thorough knowledge of TravelClick’s product suite including Travel Agent media, SEM, Websites and SEO, BI and Reservations Solutions. Exceeded targets; used a consultative approach to help current and new clients grow their business.

Connectivity Optimisation Consultant at V3 Leisure Management and Marketing (Hospitality Software)

May 1, 2013 - July 11, 2014

SME for clients and prospects with connected booking systems; bring new clients on board from prospecting to closing; setup, testing, training and implementation of new clients – liaising with integrated system partners.

Configuration Team Lead at SiteMinder (Hospitality Software)

February 1, 2010 - January 1, 2011

Lead a team of 6 Configuration Engineers to ensure quality and quantity of work output, with focus on Customer Service. Transitioned workflow tools from JIRA to Salesforce.

Key Account Manager, Asia Pacific at SiteMinder (Hospitality Software)

January 1, 2011 - August 1, 2012

Develop and maintain relationships with key clients; guide cross-functional teams to deliver outcomes; establish Key Account Management as a new function in a startup environment; identify key accounts and build strong relationships.

Partner Account Manager at SiteMinder (Hospitality Software)

September 1, 2012 - April 1, 2013

Manage high-value partner accounts and collaborations with channel and PMS partners; contribute to training framework for onboarding partners to a new partner platform; prioritise future developments with partners.

Assistant Store Manager at Starbucks Coffee Australia

October 1, 2004 - June 1, 2005

Support store operations and customer experience; develop team; contribute to store performance.

Store Manager at Starbucks Coffee Australia

July 1, 2005 - September 1, 2006

Promote and manage store operations; lead teams; drive sales and customer satisfaction.

Project Specialist, Operations Services at Starbucks Coffee Australia

October 1, 2006 - August 1, 2008

Provide direction and support to 89 Starbucks stores nationally; coordinate cross-functional initiatives; develop and implement operating manuals and resources.