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I'm a QA professional with over 9 years of experience in manual and automation testing across web, mobile, and Salesforce applications. I excel at functional, regression, API, and UAT testing, and I am comfortable driving quality initiatives, defect management, and test execution in Agile environments. My domain experience covers healthcare, retail, telecommunications, e-commerce, and logistics. I enjoy collaborating with product owners and cross-functional teams to deliver reliable software and robust release cycles, and I have hands-on experience with automation scripting, CI/CD, and data validation.…I'm a QA professional with over 9 years of experience in manual and automation testing across web, mobile, and Salesforce applications. I excel at functional, regression, API, and UAT testing, and I am comfortable driving quality initiatives, defect management, and test execution in Agile environments. My domain experience covers healthcare, retail, telecommunications, e-commerce, and logistics. I enjoy collaborating with product owners and cross-functional teams to deliver reliable software and robust release cycles, and I have hands-on experience with automation scripting, CI/CD, and data validation.

JENCY JAMES PAUL

QA Engineer, Programmer, Web Developer, +2

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I'm a QA professional with over 9 years of experience in manual and automation testing across web, mobile, and Salesforce applications. I excel at functional, regression, API, and UAT testing, and I am comfortable driving quality initiatives, defect management, and test execution in Agile environments. My domain experience covers healthcare, retail, telecommunications, e-commerce, and logistics. I enjoy collaborating with product owners and cross-functional teams to deliver reliable software and robust release cycles, and I have hands-on experience with automation scripting, CI/CD, and data validation.…I'm a QA professional with over 9 years of experience in manual and automation testing across web, mobile, and Salesforce applications. I excel at functional, regression, API, and UAT testing, and I am comfortable driving quality initiatives, defect management, and test execution in Agile environments. My domain experience covers healthcare, retail, telecommunications, e-commerce, and logistics. I enjoy collaborating with product owners and cross-functional teams to deliver reliable software and robust release cycles, and I have hands-on experience with automation scripting, CI/CD, and data validation.

Available to hire

I’m a QA professional with over 9 years of experience in manual and automation testing across web, mobile, and Salesforce applications. I excel at functional, regression, API, and UAT testing, and I am comfortable driving quality initiatives, defect management, and test execution in Agile environments.

My domain experience covers healthcare, retail, telecommunications, e-commerce, and logistics. I enjoy collaborating with product owners and cross-functional teams to deliver reliable software and robust release cycles, and I have hands-on experience with automation scripting, CI/CD, and data validation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Quality Assurance – Test Analyst at Provincial Health Services Authority

September 1, 2023 - November 1, 2025

Authored and executed test cases in TestRail; logged and tracked defects in JIRA. Performed manual testing for functional, regression, UAT, sanity, and smoke testing of Salesforce-based health records systems. Conducted API testing using Postman, validating endpoints, response codes, payloads, and error handling. Collaborated with external partner teams for integration testing, ensuring data flow, system compatibility, and end-to-end functionality. Assisted with automation tasks, including scripting, debugging test failures, reviewing logs, managing version control with GitHub, and monitoring scheduled CI/CD executions in Jenkins. Performed test data setup by inserting and updating records through Salesforce Developer Console and Omniscripts in Salesforce backend tools. Participated in Agile ceremonies, collaborating with Product Owner and developers.

Engr III Cslt-Sys Architecture (Testing) at Verizon, India

August 1, 2021 - April 1, 2022

Role encompassed testing architecture and system-level testing for Verizon projects as a testing consultant. Collaborated with Cognizant as a Test Analyst on Verizon client engagements, contributing to test planning, design, and execution, and coordinating with cross-functional teams to ensure data integrity and end-to-end test coverage.

Test Analyst at Cognizant Technology Solutions, India (Client: Verizon)

March 1, 2019 - July 1, 2021

Automated web and mobile application testing using Selenium with Java and Cucumber (BDD); leveraged Gherkin syntax and Page Object Model (POM) design pattern. Developed and maintained reusable automation scripts and utilities for efficient test execution across environments. Supported functional and regression testing for Verizon Wireless portals using SeeTest; identified critical defects and validated application behavior. Designed and implemented an internal automation tool using Java and Excel to streamline daily defect triage and reporting. Performed cross-browser and cross-OS compatibility testing, ensuring zero defect leakage across platforms.

Senior Software Engineer – QA at Hexaware Technologies Limited

May 1, 2015 - February 1, 2019

Performed testing (functional, regression, UAT, sanity, and smoke) on web, mobile, and mainframe UI, validating real-time flight pass transactions for Air Canada’s e-commerce booking system. Participated in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives. Analyzed business requirements, SRs, and CRs through client walkthroughs. Conducted production health checks to ensure data integrity and smooth live operations. Prepared release documentation, supported user training, and assisted with post-release defect triaging. Managed projects for multiple clients, including PANYNJ (Port Authority of New York and New Jersey) in the logistics domain, focusing on toll collection system testing and data validation.