Available to hire
I am Briana Hatcher, a remote Administrative and Program Support professional with 7+ years of experience helping nonprofit, education, and community-based organizations thrive. I design and manage administrative processes, communications, and virtual operations to keep teams aligned and outcomes measurable.
I am known for strong written communication, attention to detail, and the ability to juggle multiple priorities independently in remote environments. I am passionate about mission-driven work that supports children, families, and community wellbeing.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Founder & Educator at Learning Starts With Fun™
January 1, 2022 - PresentFounded and led Learning Starts With Fun™ and Story Time With Ms. B™, building an engaged online community of parents and educators across Instagram, Facebook, and LinkedIn. Planned and published weekly content, hosted virtual storytime sessions, collaborated with partners, tracked engagement, and provided customer support for lesson purchases.
Program Manager at U.S. VETS
November 1, 2023 - March 1, 2025Supervised and coached a team of 10+ staff delivering client-centered housing and family support services; achieved 95% program compliance. Directed program operations and implemented data-driven strategies that improved client engagement and retention by 20%. Designed onboarding and training programs to strengthen team performance and service quality. Analyzed enrollment, retention, and service utilization KPIs to identify opportunities and optimize program delivery. Managed escalations with empathy to improve participant satisfaction and trust.
Family Support Specialist – Program Delivery at Family LifeLine
May 1, 2022 - November 1, 2023Delivered individualized coaching and family support services, improving program completion rates by 18%. Facilitated onboarding and orientation sessions for new participants, ensuring program understanding and engagement. Maintained accurate documentation and compliance records, supporting state and federal reporting requirements. Partnered with cross-functional teams to strengthen service delivery and ensure continuous quality improvement.
Assistant Director – Early Education Programs at Montessori Kids Universe
December 1, 2021 - May 1, 2022Directed operations, scheduling, and staff management for a licensed early education program serving 50+ families. Improved enrollment and retention by 25% through parent engagement initiatives and quality enhancements. Conducted staff evaluations and provided ongoing coaching to maintain high teaching standards and compliance. Collaborated with leadership to implement new program policies and training procedures.
Play Director – Youth Program Leadership at SP ARC
August 1, 2021 - August 1, 2023Led youth programming and theatrical productions, coordinating logistics, scheduling, and budgets. Developed lesson plans that fostered teamwork, creativity, and communication among students. Built partnerships with parents and community stakeholders to expand outreach and program impact.
Program Manager / Program Assistant at U.S. VETS – Richmond, VA
November 1, 2023 - March 1, 2025Managed a structured caseload with consistent tracking, documentation, and follow-up using standardized systems. Maintained accurate records, reports, and status updates to support leadership decision-making. Coordinated schedules, communications, and deliverables across internal teams and external partners. Supported grant-related documentation, reporting deadlines, and compliance processes. Organized digital files and maintained shared drives to ensure easy access to program materials.
Family Support Specialist at Family Life Line
May 1, 2022 - November 1, 2023Monitored program email and phone communications, responding to inquiries and routing follow-ups appropriately. Prepared written correspondence, progress summaries, and parent-facing materials. Maintained detailed case records and reports in compliance with program requirements. Coordinated workshops, meetings, and community events, including scheduling and materials preparation. Supported families through clear, compassionate communication aligned with organizational mission. Prepared weekly newsletters, monthly event flyers, and family communications using Canva and email platforms.
Assistant Director | Early Education Programs at Montessori Kids Universe – Richmond, VA
December 1, 2021 - May 1, 2022Supported administrative operations including scheduling, onboarding, recordkeeping, and communications. Prepared weekly newsletters, flyers, and family communications using Canva and email platforms. Maintained licensing, compliance, and staff documentation. Strengthened parent-school communication through organized updates and written materials.
Play Director | Youth Program Leadership at SPARC – Richmond, VA
August 1, 2021 - August 1, 2023Led youth programming and theatrical productions, coordinating logistics, scheduling, and budgets. Developed lesson plans that fostered teamwork, creativity, and communication among students. Built partnerships with parents and community stakeholders to expand outreach and program impact.
Family Support Specialist at Family Life Line – Richmond, VA
May 1, 2022 - November 30, 2023Monitored program email and phone communications, responding to inquiries and routing follow-ups appropriately. Prepared written correspondence, progress summaries, and parent-facing materials. Maintained detailed case records and reports in compliance with program requirements. Coordinated workshops, meetings, and community events, including scheduling and materials preparation. Supported families through clear, compassionate communication aligned with organizational mission. Prepared weekly newsletters, monthly event flyers, and family communications using Canva and email platforms.
Assistant Director at Montessori Kids Universe – Richmond, VA
December 1, 2021 - May 31, 2022Supported administrative operations including scheduling, onboarding, recordkeeping, and communications. Prepared weekly newsletters, flyers, and family communications using Canva and email platforms. Maintained licensing, compliance, and staff documentation. Strengthened parent-school communication through organized updates and written materials.
Play Director at SPARC – Richmond, VA
August 1, 2021 - August 31, 2023Led youth programming and theatrical productions, coordinating logistics, scheduling, and budgets. Developed lesson plans that fostered teamwork, creativity, and communication among students. Built partnerships with parents and community stakeholders to expand outreach and program impact.
Education
B.A., Interdisciplinary Studies - Education (Minor: Theatre) at Florida A&M University
January 11, 2030 - December 2, 2025Mental Health First Aid at National Council for Mental Wellbeing
January 1, 2024 - January 1, 2027B.A., Interdisciplinary Studies - Education (Minor: Theatre) at Florida A&M University
January 11, 2030 - January 25, 2026B.A. at Florida A&M University
January 11, 2030 - January 25, 2026Qualifications
CDA Credential – Early Childhood Education
January 11, 2030 - December 2, 2025Professional Development: Human Resource Management, Conflict Management, Leadership & Management, Bookkeeping Basics
January 11, 2030 - December 2, 2025Mental Health First Aid
January 1, 2024 - January 1, 2027CDA Credential – Early Childhood Education
January 11, 2030 - December 2, 2025Mental Health First Aid
January 1, 2024 - January 1, 2027Human Resource Management (Professional Development)
January 11, 2030 - January 25, 2026Conflict Management (Professional Development)
January 11, 2030 - January 25, 2026Leadership & Management (Professional Development)
January 11, 2030 - January 25, 2026Bookkeeping Basics (Professional Development)
January 11, 2030 - January 25, 2026Mental Health First Aid
January 1, 2024 - December 31, 2027Professional Development: Human Resource Management, Conflict Management, Leadership & Management, Bookkeeping Basics
January 11, 2030 - January 25, 2026Industry Experience
Education, Non-Profit Organization, Professional Services, Media & Entertainment, Government
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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