I am a motivated and reliable professional with over 13 years of experience across technical support, systems operations, and client-facing roles. I have hands-on experience in system setup and configuration, troubleshooting hardware and software issues, supporting cloud-based tools, maintaining secure IT environments, and coordinating with technical teams. I am currently pursuing a Master of Business Innovation and Leadership at Whitecliffe College in Auckland, New Zealand, and I am seeking a part-time job, able to work up to 25 hours per week during study. I bring strong communication skills, problem-solving ability, and a customer-first mindset. I adapt quickly, work well independently or with diverse teams, and stay productive in fast-paced environments.

Ajay Menon Pottekkat Puthenmadam

I am a motivated and reliable professional with over 13 years of experience across technical support, systems operations, and client-facing roles. I have hands-on experience in system setup and configuration, troubleshooting hardware and software issues, supporting cloud-based tools, maintaining secure IT environments, and coordinating with technical teams. I am currently pursuing a Master of Business Innovation and Leadership at Whitecliffe College in Auckland, New Zealand, and I am seeking a part-time job, able to work up to 25 hours per week during study. I bring strong communication skills, problem-solving ability, and a customer-first mindset. I adapt quickly, work well independently or with diverse teams, and stay productive in fast-paced environments.

Available to hire

I am a motivated and reliable professional with over 13 years of experience across technical support, systems operations, and client-facing roles. I have hands-on experience in system setup and configuration, troubleshooting hardware and software issues, supporting cloud-based tools, maintaining secure IT environments, and coordinating with technical teams.

I am currently pursuing a Master of Business Innovation and Leadership at Whitecliffe College in Auckland, New Zealand, and I am seeking a part-time job, able to work up to 25 hours per week during study. I bring strong communication skills, problem-solving ability, and a customer-first mindset. I adapt quickly, work well independently or with diverse teams, and stay productive in fast-paced environments.

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Experience Level

Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Account Specialist (Technical) at TDCX Sdn Bhd – Malaysia
October 1, 2021 - September 1, 2025
Primary Technical Point of Contact for enterprise and end users; supported system onboarding, configuration, and issue resolution for business-critical tools; investigated technical and operational issues and coordinated escalation; maintained accurate case records and follow-ups to ensure service continuity; cross-functional collaboration with internal technical teams and stakeholders to resolve issues and improve service quality; upheld professional standards and compliance in a regulated environment.
Technical Support Engineer at Fujifilm Business Innovation, Malaysia Sdn Bhd
June 1, 2017 - September 1, 2021
System configuration, troubleshooting, and operational continuity for client-facing infrastructure; managed service requests via formal ticketing systems with prioritization based on business impact; performed preventive maintenance and system monitoring; prepared technical documentation and supported user onboarding and training; coordinated with service teams and stakeholders to ensure reliable service delivery and adherence to standards.
Sr. Technical Support Engineer at Powermech Diesels, India
October 1, 2016 - May 1, 2017
End-user system support including setup and basic troubleshooting; responded promptly to requests and resolved issues per guidelines; monitored systems and maintained service records; supported IT coordination and process improvements to enhance operational efficiency.
Technical Support Engineer at Merit Software Solutions, India
August 1, 2011 - May 1, 2016
First-level technical and customer support; clear communication of solutions to customers; logged and tracked service requests; adhered to standard operating procedures and collaborated with team to manage workload and meet targets.

Education

Master of Science at University of Madras
January 1, 2009 - January 1, 2011
Bachelor of Science at University of Madras
January 1, 2006 - January 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Education, Manufacturing, Media & Entertainment

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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