Susan Laws

Facilitated global L&D strategy and new hire onboarding, achieving a 94% satisfaction rate, managing the full lifecycle from needs assessment to Train-the-Trainer enablement for business partners. Launched a company-wide AI-powered inclusive language style guide as a critical DEI initiative, influencing executive buy-in and amplifying inclusive language by 54% in 3 months, translated into multiple languages. (HR People and Sustainability)

Designed and taught a 'Games & Learning' graduate course to 100 students in the MA in Learning Design and Technology program over five semesters, developing an interactive curriculum on educational psychology and game-based learning within the Canvas LMS. Established continuous improvement cycles via learner feedback and Kirkpatrick Levels 1 & 2 data to optimize curriculum effectiveness and future design strategy.

Led training in online pedagogy and collaborated with PhD faculty to expand graduate Business School course offerings by 16%. Managed end-to-end project timelines for 8–10 courses per semester. Directed course authoring and redesign, recommended software tools, improved instructional quality, evaluated courses, and ensured adherence to academic and accessibility standards.