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Hi, I'm Susan Laws, a Senior Instructional Designer focused on designing high-impact performance enablement strategies. I create learning programs that translate business goals into scalable solutions and leverage AI to drive measurable outcomes across global teams. Equally comfortable relocating and traveling up to 50%, I'm eager to bring L&D innovation to organizations that value continuous improvement and impactful learning solutions.…Hi, I'm Susan Laws, a Senior Instructional Designer focused on designing high-impact performance enablement strategies. I create learning programs that translate business goals into scalable solutions and leverage AI to drive measurable outcomes across global teams. Equally comfortable relocating and traveling up to 50%, I'm eager to bring L&D innovation to organizations that value continuous improvement and impactful learning solutions.

Susan Laws

Instructional Designer, Content Designer, Content Creator, +2

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Hi, I'm Susan Laws, a Senior Instructional Designer focused on designing high-impact performance enablement strategies. I create learning programs that translate business goals into scalable solutions and leverage AI to drive measurable outcomes across global teams. Equally comfortable relocating and traveling up to 50%, I'm eager to bring L&D innovation to organizations that value continuous improvement and impactful learning solutions.…Hi, I'm Susan Laws, a Senior Instructional Designer focused on designing high-impact performance enablement strategies. I create learning programs that translate business goals into scalable solutions and leverage AI to drive measurable outcomes across global teams. Equally comfortable relocating and traveling up to 50%, I'm eager to bring L&D innovation to organizations that value continuous improvement and impactful learning solutions.

Available to hire

Hi, I’m Susan Laws, a Senior Instructional Designer focused on designing high-impact performance enablement strategies. I create learning programs that translate business goals into scalable solutions and leverage AI to drive measurable outcomes across global teams.

Equally comfortable relocating and traveling up to 50%, I’m eager to bring L&D innovation to organizations that value continuous improvement and impactful learning solutions.

Skills

Presentation Design

Experience Level

Presentation Design

Expert

Work Experience

Senior Instructional Designer at Indeed

January 1, 2022 - August 1, 2025

Facilitated global L&D strategy and new hire onboarding, achieving a 94% satisfaction rate, managing the full lifecycle from needs assessment to Train-the-Trainer enablement for business partners. Launched a company-wide AI-powered inclusive language style guide as a critical DEI initiative, influencing executive buy-in and amplifying inclusive language by 54% in 3 months, translated into multiple languages. (HR People and Sustainability)

Instructional Designer at University of Colorado Denver

September 1, 2019 - January 1, 2022

Led training in online pedagogy and collaborated with PhD faculty to expand graduate Business School course offerings by 16%. Managed end-to-end project timelines for 8–10 courses per semester. Directed course authoring and redesign, recommended software tools, improved instructional quality, evaluated courses, and ensured adherence to academic and accessibility standards.

Program Specialist at University of Colorado Denver

April 1, 2014 - September 1, 2019

Accelerated student enrollment time by 36% within 3 months by implementing a virtual orientation program using process improvements and root cause analysis. Led edtech integration training for 14 academic advisors and enhanced call center staff's customer service skills through training and coaching, improving student satisfaction and response quality.

Adjunct Lecturer (contract) at University of Colorado Denver

January 1, 2021 - August 1, 2025

Designed and taught a 'Games & Learning' graduate course to 100 students in the MA in Learning Design and Technology program over five semesters, developing an interactive curriculum on educational psychology and game-based learning within the Canvas LMS. Established continuous improvement cycles via learner feedback and Kirkpatrick Levels 1 & 2 data to optimize curriculum effectiveness and future design strategy.