I am a versatile Proposal and Content Writer with 8+ years of experience crafting winning proposals and SEO-driven content for public and private sector clients, including high-value municipal and commercial contracts. I translate complex information into clear, targeted messaging and excel at bridging technical writing with marketing content to deliver measurable results. I thrive in cross-functional teams and have a track record of streamlining processes, boosting win rates, and improving communication through well-organized documentation.\n\nFrom building centralized RFP libraries to aligning proposals with SEO strategies, I focus on practical outcomes, cost savings, and client satisfaction.

Susan Gebrezgie

I am a versatile Proposal and Content Writer with 8+ years of experience crafting winning proposals and SEO-driven content for public and private sector clients, including high-value municipal and commercial contracts. I translate complex information into clear, targeted messaging and excel at bridging technical writing with marketing content to deliver measurable results. I thrive in cross-functional teams and have a track record of streamlining processes, boosting win rates, and improving communication through well-organized documentation.\n\nFrom building centralized RFP libraries to aligning proposals with SEO strategies, I focus on practical outcomes, cost savings, and client satisfaction.

Available to hire

I am a versatile Proposal and Content Writer with 8+ years of experience crafting winning proposals and SEO-driven content for public and private sector clients, including high-value municipal and commercial contracts. I translate complex information into clear, targeted messaging and excel at bridging technical writing with marketing content to deliver measurable results. I thrive in cross-functional teams and have a track record of streamlining processes, boosting win rates, and improving communication through well-organized documentation.\n\nFrom building centralized RFP libraries to aligning proposals with SEO strategies, I focus on practical outcomes, cost savings, and client satisfaction.

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Experience Level

Expert
Expert
Intermediate
Intermediate

Language

English
Fluent

Work Experience

Proposal Specialist at Netagen
January 1, 2022 - January 1, 2025
Built Netagen's first centralized RFP content library, reducing prep time by 30% and enhancing consistency. Boosted proposal win rate from 18% to 40% through strategic targeting and tailored content. Introduced Go/No-Go process and wrote blog content, improving resource focus and reducing external writing costs.
Proposal Writer at RealTerm Energy
March 1, 2021 - October 1, 2021
Authored persuasive municipal/commercial proposals and maintained Salesforce records. Drafted contracts including SOW, PSA, NDAs; translated technical solutions for diverse audiences. Conducted market and competitor research to support BD strategy and reporting.
Proposal Writer at Precise ParkLink
August 1, 2019 - June 1, 2020
Managed full proposal lifecycle, developed templates, and implemented best practices. Supported Marketing with content editing and collaboration across departments to meet submission deadlines.
Sales Coordinator at JF Fabrics
March 1, 2016 - November 1, 2016
Coordinated sales documentation and optimized follow-up processes to increase revenue. Executed email marketing campaigns and maintained product content accuracy.
Customer Care Representative at GE Capital
March 1, 2015 - September 1, 2016
Delivered support for logistics, order management, and contract inquiries. Authored internal manuals and training materials to align with company policy and service standards.
Team Lead & Case Management Representative at The National Benefit Authority
January 1, 2014 - September 1, 2014
Supervised case management team and ensured compliance with CRA guidelines. Handled sensitive communications with clients experiencing mental and physical disabilities.

Education

Bachelor of Arts (Hons.) in Law & Society at York University
January 11, 2030 - May 1, 2008
Technical Writing Certificate at Winghill Writing School
March 1, 2011 - December 5, 2025
SEO Certificate & Internship at Digitally Savvy
February 1, 2019 - May 1, 2019

Qualifications

SEO Certificate & Internship
February 1, 2019 - May 1, 2019
Technical Writing Certificate
March 1, 2011 - December 5, 2025

Industry Experience

Government, Professional Services, Media & Entertainment, Education