Karen Mathie
I am a passionate training and change professional with over 20 years of experience. I specialise in Instructional Design and the delivery of training for systems and business process change.
About
I am a passionate training and change professional with over 20 years of experience. I specialise in Instructional Design and the delivery of training for systems and business process change. I am driven to create outcomes for end users by presenting information in meaningful and effective ways. I adapt to new technologies and use tools such as Articulate 360, Enable Now, Workforce Performance Builder, and Adobe Captivate. I am comfortable delivering webinars via Google Meet, Teams, Webex and Zoom. My roles have included developing training strategies, conducting change impact analysis, stakeholder engagement, and analysing business processes. I work closely with change management and project delivery plans across industries including government, utilities, FMCG and private enterprise. I have experience with SAP (SuccessFactors, Finance, MM, and SCM), as well as web-based systems, CRM, HR applications and Product Lifecycle systems.
- 21 years' experience
- Joined December 2025
Industry experience
- Government
- Energy & Utilities
- Retail
- Manufacturing
- Professional Services
Work experience· 17 roles
Develop training materials including Work Instructions, QRGs and Videos; SAP HR/SuccessFactors Payroll modules; scoping for three rollouts over 18 months; training Payroll, HR and Recruitment teams; develop materials using Google Slides and Articulate 360 (Rise and Storyline) to create simulations; deliver to over 6000 users online and in person; provide post go-live support; collaborate with SMEs, Developers and Change Management teams.
Develop training materials for KRONOS, SAP HR/SuccessFactors Payroll, Manager Self Service and Employee Self Service; train payroll teams; create simulations, posters and QRGs; set up Bridge LMS; deliver to over 2000 frontline users; provide post go-live support; collaborate with stakeholders.
Scope planning and course outlines for statewide rollout; develop training materials for SAP Project & Program Control and Supply Chain Management using Enable Now and Articulate Rise; create UAT materials (Captivate simulations, Rise eLearning, work instructions); role mapping and audience determination; assist SIT testing as required.
Education
Certifications and awards
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