I am a passionate training and change professional with over 20 years of experience. I specialise in Instructional Design and the delivery of training for systems and business process change. I am driven to create outcomes for end users by presenting information in meaningful and effective ways. I adapt to new technologies and use tools such as Articulate 360, Enable Now, Workforce Performance Builder, and Adobe Captivate. I am comfortable delivering webinars via Google Meet, Teams, Webex and Zoom. My roles have included developing training strategies, conducting change impact analysis, stakeholder engagement, and analysing business processes. I work closely with change management and project delivery plans across industries including government, utilities, FMCG and private enterprise. I have experience with SAP (SuccessFactors, Finance, MM, and SCM), as well as web-based systems, CRM, HR applications and Product Lifecycle systems.…

Karen Mathie

I am a passionate training and change professional with over 20 years of experience. I specialise in Instructional Design and the delivery of training for systems and business process change. I am driven to create outcomes for end users by presenting information in meaningful and effective ways. I adapt to new technologies and use tools such as Articulate 360, Enable Now, Workforce Performance Builder, and Adobe Captivate. I am comfortable delivering webinars via Google Meet, Teams, Webex and Zoom. My roles have included developing training strategies, conducting change impact analysis, stakeholder engagement, and analysing business processes. I work closely with change management and project delivery plans across industries including government, utilities, FMCG and private enterprise. I have experience with SAP (SuccessFactors, Finance, MM, and SCM), as well as web-based systems, CRM, HR applications and Product Lifecycle systems.…

Available to hire

I am a passionate training and change professional with over 20 years of experience. I specialise in Instructional Design and the delivery of training for systems and business process change. I am driven to create outcomes for end users by presenting information in meaningful and effective ways. I adapt to new technologies and use tools such as Articulate 360, Enable Now, Workforce Performance Builder, and Adobe Captivate. I am comfortable delivering webinars via Google Meet, Teams, Webex and Zoom. My roles have included developing training strategies, conducting change impact analysis, stakeholder engagement, and analysing business processes. I work closely with change management and project delivery plans across industries including government, utilities, FMCG and private enterprise. I have experience with SAP (SuccessFactors, Finance, MM, and SCM), as well as web-based systems, CRM, HR applications and Product Lifecycle systems.

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Skills

Experience Level

Language

English
Fluent

Work Experience

Instructional Designer/ Trainer at Catholic Schools Parramatta Diocese
July 1, 2024 - December 31, 2025
Develop training materials including Work Instructions, QRGs and Videos; SAP HR/SuccessFactors Payroll modules; scoping for three rollouts over 18 months; training Payroll, HR and Recruitment teams; develop materials using Google Slides and Articulate 360 (Rise and Storyline) to create simulations; deliver to over 6000 users online and in person; provide post go-live support; collaborate with SMEs, Developers and Change Management teams.
Instructional Designer/ Trainer at Veolia
February 1, 2023 - April 1, 2024
Develop training materials for KRONOS, SAP HR/SuccessFactors Payroll, Manager Self Service and Employee Self Service; train payroll teams; create simulations, posters and QRGs; set up Bridge LMS; deliver to over 2000 frontline users; provide post go-live support; collaborate with stakeholders.
Instructional Designer/ Training Development at Energy Queensland
November 1, 2021 - January 31, 2023
Scope planning and course outlines for statewide rollout; develop training materials for SAP Project & Program Control and Supply Chain Management using Enable Now and Articulate Rise; create UAT materials (Captivate simulations, Rise eLearning, work instructions); role mapping and audience determination; assist SIT testing as required.
Change Analyst / Instructional Designer / Training Lead at Transport for NSW
September 1, 2020 - October 31, 2021
Scope and implement change management activities; develop training materials (videos, eLearning, posters) for SAP merger and Labour Costing rollouts; advise on delivery methods; run drop-in sessions for frontline users; collaborate with Change Management and stakeholders to ensure user adoption.
Instructional Designer / Change Analyst at Blackwoods / Wesfarmers
July 1, 2019 - August 31, 2020
Develop training materials for Dynamics 365 implementation (Finance, AR, AP, Supply Chain); develop materials for Preceda and Kronos Payroll; data integrity training; DCIA and risk mitigation; coordinate messaging with Communications during COVID; produce Training Reference Guides, Quick Reference Guides, eLearning, and videos.
SAP Training Specialist/ Developer/ Facilitator at Ernst & Young / Sydney Water
February 1, 2017 - June 30, 2019
Develop training materials using Enable Now; produce large-scale e-learnings, training guides and quick reference guides; work on Supply Chain, Finance and CRM modules; coordinate data for classroom training; engage with a broad range of stakeholders.
SAP Training Analyst/ Developer/ Facilitator at Articulate Consulting
November 1, 2015 - December 31, 2016
Develop training materials for SAP projects using UPerform and WPB; produce training reference guides; collaborate with multiple stakeholders across government clients.
PROS Project Change / Training Analyst at Qantas
September 1, 2015 - November 30, 2015
Develop DCIA’s; produce training reference guides and posters; support project change and training activities.
Instructional Designer / Senior Trainer at Woolworths – Project Galaxy / Project HCM / PLMS
September 1, 2011 - August 31, 2015
Engaged in SAP SuccessFactors HR Payroll / Promotions / Master Data; PLMS implementation; develop Work Instructions, Training Materials, Process Maps and AS-IS/TO-BE docs; produce Captivate e-learning; deliver face-to-face and Train the Trainer sessions.
HR/ PeopleSoft Instructional Designer / Change Management at Macquarie Bank
February 1, 2010 - August 31, 2011
Develop Work Instructions and Training Material templates for PeopleSoft HR; conduct Training Needs Analysis; produce Captivate eLearning; online quick reference guides; manage confidential tasks offshore.
SAP Trainer / Change Management at CSR Ltd
November 1, 2009 - February 28, 2010
Provide SAP training and support change management activities; develop training materials for SAP modules.
Technical Writer / Instructional Designer at RESMED
May 1, 2007 - November 30, 2007
Produce technical documentation and instructional materials; support product training and user guides.
SAP Projects Trainer at NSW Dept of Commerce
January 1, 2007 - April 30, 2007
Deliver SAP payroll project training; create training references and guides; collaborate with project teams.
SAP Instructional Designer / Training Co-ordinator at George Weston Foods
May 1, 2005 - August 31, 2005
Design SAP training; coordinate training activities; develop work instructions and training materials.
HR Officer at LG Electronics
August 1, 2002 - July 31, 2004
HR operations support, payroll and general HR functions.
Implementation Consultant at DA Consulting Group
September 1, 1999 - May 31, 2001
SAP implementations; provide training and change management support.
SAP Payroll Instructional Designer at Presence of IT
April 1, 2006 - December 31, 2006
Create SAP payroll instructional materials and training content.

Education

Bachelor of Commerce – Double Majors in Human Resources and Management at University of Western Sydney
January 11, 2030 - January 1, 1995
Information Mapping at TACTICS Consulting
January 11, 2030 - January 1, 2007

Qualifications

Certificate IV in Workplace Assessment and Training
January 11, 2030 - January 1, 2004
Bachelor of Commerce – Double Majors in Human Resources and Management
January 11, 2030 - January 1, 1995
Information Mapping
January 11, 2030 - January 1, 2007
Certificate IV in Workplace Assessment and Training
January 11, 2030 - January 1, 2004

Industry Experience

Government, Energy & Utilities, Retail, Manufacturing, Professional Services

Skills

Experience Level