Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Language
Arabic
Fluent
English
Advanced
French
Advanced
Work Experience
Remote Customer Service Expert at 5CA
January 1, 2022 - January 1, 2025Led step-by-step troubleshooting, reducing repeat inquiries by 25% through clear and actionable guidance. Trained 10+ new staff on the company's customer service policies and procedures. Achieved performance targets including response times, resolution times, and customer satisfaction metrics.
Customer Service Representative at Comdata Group
January 1, 2019 - January 1, 2022Managed 50+ customer inquiries daily across multiple channels, including email, phone, chat, and social media. Mentored 5-10 new employees during their nesting period. Prepared weekly reports on team quality and productivity, identifying areas for improvement and streamlining processes.
Content Moderator at Majorel Africa
January 1, 2017 - January 1, 2019Interpreted client policies and guidelines, applying them to user reports to ensure compliance. Reviewed user-generated content to maintain platform integrity and safety.
Education
Master of Science in Marketing at Széchenyi István University
September 1, 2025 - December 8, 2025Bachelor's Degree in Managerial Economics at University of Hassan II Casablanca
January 1, 2016 - January 1, 2019High School Diploma in Physics and Chemistry at MOULAY ABDDELLAH HIGH SCHOOL
January 11, 2030 - January 1, 2016Qualifications
Industry Experience
Software & Internet, Professional Services, Media & Entertainment, Retail, Education
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
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