Available to hire
I’m Edzhe Emilova, a results-driven supervisor with a strong track record in fast-paced outsourcing environments. I lead teams (12 directly, 40+ overall), coach new hires, and drive training and onboarding programs to elevate performance while keeping customer experiences calm and solution-focused.
Known for exceptional communication and people skills, I thrive on solving challenges, building strong customer relationships, and growing professionally. I’m fluent in English and have foundations in French from my education, and I’m excited to take on greater leadership responsibilities in forward-thinking, performance-driven organizations.
Experience Level
Language
Bulgarian
Fluent
English
Fluent
French
Advanced
Work Experience
Supervisor at Results CX
September 1, 2024 - PresentLeading and supervising the customer experience team, driving performance, coaching, and ensuring service excellence in a fast-paced outsourcing environment.
Customer Support Agent with English at Results CX
January 1, 2021 - September 1, 2024Provided English-language customer support, resolved inquiries, and supported onboarding and cross-functional collaboration to improve customer satisfaction.
Bartender at Zlatna Varna Craft Brewery
April 1, 2020 - January 1, 2021Beverage service, guest engagement, and end-to-end bartending duties in a craft brewery setting.
Barista at Zlatna Varna Craft Brewery
June 1, 2019 - March 1, 2020Prepared beverages, maintained cafe area, and ensured guest satisfaction.
Waitress at Sena Café & Bar
September 1, 2018 - May 1, 2019Greeted customers, took orders, served meals and beverages, and contributed to a positive dining experience.
Bartender at Results CX
April 1, 2020 - January 1, 2021Delivered beverage service and supported cafe operations, contributing to a positive guest experience in a fast-paced setting.
Education
High School Diploma at Language High School Geo Milev, Dobrich
January 11, 2030 - December 8, 2025Bachelor's Degree in Criminal Intelligence at Varna Free University Chernorizets Hrabar, Varna
January 11, 2030 - December 8, 2025High School Diploma at Language High School “Geo Milev”
January 11, 2030 - December 8, 2025Specialization in Criminal Intelligence at Varna Free University “Chernorizets Hrabar”
January 11, 2030 - December 8, 2025Qualifications
Industry Experience
Education, Professional Services, Travel & Hospitality, Software & Internet, Retail, Media & Entertainment
Experience Level
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