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Hi, I'm Jenn Edwards. I specialize in instructional design and technical training, turning complex enterprise technology into clear, engaging learning experiences. I build structured curricula, eLearning modules, multimedia training assets, and hands-on assessments for fast-moving SaaS, cloud, telecom, and open-source-adjacent environments.\n\nI have a strong grounding in content strategy, user assistance, and technical communication, with a knack for simplifying deep technical detail and collaborating closely with engineers and SMEs. I’m known for innovation, creativity, and collaboration to deliver impactful, scalable training. I enjoy partnering with teams to ensure training aligns with release cycles and remains accessible and accurate, and I’ve introduced AI-assisted workflows to streamline updates and improve quality.…Hi, I'm Jenn Edwards. I specialize in instructional design and technical training, turning complex enterprise technology into clear, engaging learning experiences. I build structured curricula, eLearning modules, multimedia training assets, and hands-on assessments for fast-moving SaaS, cloud, telecom, and open-source-adjacent environments.\n\nI have a strong grounding in content strategy, user assistance, and technical communication, with a knack for simplifying deep technical detail and collaborating closely with engineers and SMEs. I’m known for innovation, creativity, and collaboration to deliver impactful, scalable training. I enjoy partnering with teams to ensure training aligns with release cycles and remains accessible and accurate, and I’ve introduced AI-assisted workflows to streamline updates and improve quality.

Jenn Edwards

Instructional Designer, Content Designer, Content Creator, +2

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Hi, I'm Jenn Edwards. I specialize in instructional design and technical training, turning complex enterprise technology into clear, engaging learning experiences. I build structured curricula, eLearning modules, multimedia training assets, and hands-on assessments for fast-moving SaaS, cloud, telecom, and open-source-adjacent environments.\n\nI have a strong grounding in content strategy, user assistance, and technical communication, with a knack for simplifying deep technical detail and collaborating closely with engineers and SMEs. I’m known for innovation, creativity, and collaboration to deliver impactful, scalable training. I enjoy partnering with teams to ensure training aligns with release cycles and remains accessible and accurate, and I’ve introduced AI-assisted workflows to streamline updates and improve quality.…Hi, I'm Jenn Edwards. I specialize in instructional design and technical training, turning complex enterprise technology into clear, engaging learning experiences. I build structured curricula, eLearning modules, multimedia training assets, and hands-on assessments for fast-moving SaaS, cloud, telecom, and open-source-adjacent environments.\n\nI have a strong grounding in content strategy, user assistance, and technical communication, with a knack for simplifying deep technical detail and collaborating closely with engineers and SMEs. I’m known for innovation, creativity, and collaboration to deliver impactful, scalable training. I enjoy partnering with teams to ensure training aligns with release cycles and remains accessible and accurate, and I’ve introduced AI-assisted workflows to streamline updates and improve quality.

Available to hire

Hi, I’m Jenn Edwards. I specialize in instructional design and technical training, turning complex enterprise technology into clear, engaging learning experiences. I build structured curricula, eLearning modules, multimedia training assets, and hands-on assessments for fast-moving SaaS, cloud, telecom, and open-source-adjacent environments.\n\nI have a strong grounding in content strategy, user assistance, and technical communication, with a knack for simplifying deep technical detail and collaborating closely with engineers and SMEs. I’m known for innovation, creativity, and collaboration to deliver impactful, scalable training. I enjoy partnering with teams to ensure training aligns with release cycles and remains accessible and accurate, and I’ve introduced AI-assisted workflows to streamline updates and improve quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Senior Instructional Designer | Trailhead Editor at Salesforce

October 1, 2020 - November 30, 2025

Designed technical learning paths, multimedia content, and hands-on challenges for developer and administrator audiences across cloud solutions. Translated complex engineering concepts, data models, and configuration logic into clear Trailhead training modules. Built reusable templates, assessments, and instructional frameworks adopted across global teams. Partnered with engineers, product managers, and content strategists to create scalable, accurate training aligned with release cycles. Directed editorial QA and ensured consistency, clarity, and accessibility across interactive content. Introduced AI-supported workflows to streamline training updates and improve accuracy. Mentored writers and instructional designers, supporting large-scale learning initiatives.

Senior Content Designer | Technical Writer at Vlocity (acquired by Salesforce)

December 1, 2017 - October 1, 2020

Developed eLearning courses, simulations, videos, and ILT materials for enterprise cloud applications. Built multimedia instructional assets spanning animation, screen-based walkthroughs, and hands-on practice. Collaborated with SMEs to translate domain-heavy telecom and industry logic into consumable learning. Led the migration of training content to Salesforce and Partner Learning Camp, aligning structure and standards. Improved instructional processes, templates, and modular learning architecture.

Senior Technical Writer | Documentation Manager at Sigma Systems

May 1, 2011 - November 1, 2017

Created structured training-adjacent documentation for telecom configuration and orchestration systems. Led development of comprehensive technical documentation, including advanced developer, implementation, and system-integration guides. Managed the product terminology base and ensured the accuracy of UI labels and instructional text. Defined documentation standards, templates, and review processes for global teams. Acted as SharePoint SME and improved documentation structure and content lifecycle workflows.

Senior Technical Writer, Process & Compliance at Horizon Nuclear Power

March 1, 2010 - January 1, 2011

Created policies, procedures, and compliance documentation for regulated nuclear operations, with input to the broader information architecture. Worked within controlled-document workflows and adhered to ISO/BSI standards, ensuring accuracy, traceability, and version control across critical content and review channels. Partnered with project managers and regulatory owners to establish review procedures, documentation standards, and compliant content structures. Held government security clearance.

Senior Technical Writer, Research Support at Microsoft Research

October 1, 2008 - June 1, 2009

Curated digital content portals for distributed research and engineering teams, supporting the publication of fast-moving, data-driven scientific work. Maintained structured documentation libraries, versioning, and the organisation of digital assets to ensure accuracy and traceability across research outputs. Provided copy editing and proofreading of web-page content prior to publication.