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I am a UX/UI designer with the capacity to solve user problems in high-volume customer experience roles, now building digital products with Figma, atomic design systems, and front-end development skills. My work emphasizes clarity, accessibility, and conversion optimization to improve engagement and satisfaction. I am seeking to own design systems and ship e-commerce UX at scale, collaborating with cross-functional teams to deliver measurable results and accessible experiences while continuously learning and applying AI-assisted design techniques.…I am a UX/UI designer with the capacity to solve user problems in high-volume customer experience roles, now building digital products with Figma, atomic design systems, and front-end development skills. My work emphasizes clarity, accessibility, and conversion optimization to improve engagement and satisfaction. I am seeking to own design systems and ship e-commerce UX at scale, collaborating with cross-functional teams to deliver measurable results and accessible experiences while continuously learning and applying AI-assisted design techniques.

Japheth Dibo Anindo

Graphic Designer, Brand Designer, UI Designer, +5

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I am a UX/UI designer with the capacity to solve user problems in high-volume customer experience roles, now building digital products with Figma, atomic design systems, and front-end development skills. My work emphasizes clarity, accessibility, and conversion optimization to improve engagement and satisfaction. I am seeking to own design systems and ship e-commerce UX at scale, collaborating with cross-functional teams to deliver measurable results and accessible experiences while continuously learning and applying AI-assisted design techniques.…I am a UX/UI designer with the capacity to solve user problems in high-volume customer experience roles, now building digital products with Figma, atomic design systems, and front-end development skills. My work emphasizes clarity, accessibility, and conversion optimization to improve engagement and satisfaction. I am seeking to own design systems and ship e-commerce UX at scale, collaborating with cross-functional teams to deliver measurable results and accessible experiences while continuously learning and applying AI-assisted design techniques.

Available to hire

I am a UX/UI designer with the capacity to solve user problems in high-volume customer experience roles, now building digital products with Figma, atomic design systems, and front-end development skills. My work emphasizes clarity, accessibility, and conversion optimization to improve engagement and satisfaction.
I am seeking to own design systems and ship e-commerce UX at scale, collaborating with cross-functional teams to deliver measurable results and accessible experiences while continuously learning and applying AI-assisted design techniques.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Work Experience

Freelance Full-Stack Designer & Developer at Self-Employed

January 1, 2025 - Present

Executed 15+ complete brand identity and digital marketing projects from concept to final delivery, achieving high client satisfaction and repeat business. Designed web graphics, email templates, social visuals, and display banners with rapid 48-hour turnaround. Translated briefs into clean UI layouts, reducing revision cycles. Created motion graphics in After Effects to boost social engagement. Maintained rigorous version control and organized 200+ files per project with zero delivery errors.

Customer Experience Specialist at Britam

January 1, 2019 - January 1, 2025

Designed and optimized 50+ customer communication touchpoints, improving satisfaction scores from 82% to 94%. Translated complex product concepts for 10,000+ clients, increasing policy retention by 18%. Ensured brand integrity across materials and collaborated with marketing/product teams to develop campaign visuals aligned with usability and accessibility standards.

Customer Service Team Lead at Horizon Contact Centers Ltd

January 1, 2018 - January 1, 2019

Led quality control for 500+ monthly interactions, improving consistency scores by 25%. Developed visual training materials and processes for a 25-person team, reducing onboarding time by 40%. Managed high-volume workload with 98% accuracy and redesigned customer journeys to boost retention by 15%.

Salesperson at MultiChoice Group

January 1, 2015 - January 1, 2017

Created persuasive visual sales aids and demonstrations contributing to 1,200+ new subscriptions and decoder upgrades annually. Used visual storytelling to educate customers on pay TV benefits, achieving customer satisfaction scores above 90%. Managed end-to-end customer lifecycle design and post-sale support materials.

Freelance Full-Stack Developer at Self-Employed

January 1, 2025 - Present

Deliver responsive web interfaces for clients using Figma-to-code workflows, ensuring designs respect HTML/CSS constraints and developer handoff requirements. Design and develop conversion-optimized product detail pages with semantic HTML and WCAG 2.2 accessibility compliance, resulting in measurable engagement improvements and reduced bounce rates. Build scalable component libraries in Figma using variables and auto-layout, enabling high-velocity experimentation and seamless Dev Mode handoff to the engineering teams. Utilize AI tools (Midjourney, ChatGPT, Figma AI plugins) to accelerate ideation and reduce design iteration time by 50%.

Customer Service Team Lead at Britam & Cci Contact

January 1, 2018 - January 1, 2019

Led, coached, and mentored 30+ customer service agents across multiple lines of business, driving 95%+ KPI adherence in quality, productivity, sales, retention, and compliance. Served as the first point of escalation, reducing repeat escalations by 25% and maintaining 98% compliance with regulatory standards. Analyzed daily, weekly, and monthly performance trends using dashboards and Microsoft Excel, resulting in a 20% improvement in team efficiency.

Executive Assistant at Bluryl Media

April 1, 2016 - January 1, 2017

Served as dedicated 'right hand' to agency leadership, managing complex calendars with 50+ weekly meetings and prioritizing 200+ daily emails across multiple time zones with 99% punctuality. Conducted instant video-call check-ins 8-10 times daily, remaining video-ready and on-call for real-time coordination on tasks, strategy, and updates. Ensured consistency and clarity in all internal and external communication documents.