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I am an experienced IT software quality assurance professional with a strong track record of delivering thorough manual testing and contributing to quality across diverse projects. I thrive in collaborative environments where QA is involved in planning to ensure the best user experience, and I’m eager to grow by adopting the latest technologies. Over my 24+ years in IT, I’ve supported applications across healthcare, retail, automotive, e-commerce, and professional services, working with cross-functional teams to ensure robust end-to-end testing, regression coverage, and clear communication with Designers, Business Analysts, Developers, and Operations. I’m a quick learner, meticulous, and focused on high-quality deliverables while continually expanding my toolset.…I am an experienced IT software quality assurance professional with a strong track record of delivering thorough manual testing and contributing to quality across diverse projects. I thrive in collaborative environments where QA is involved in planning to ensure the best user experience, and I’m eager to grow by adopting the latest technologies. Over my 24+ years in IT, I’ve supported applications across healthcare, retail, automotive, e-commerce, and professional services, working with cross-functional teams to ensure robust end-to-end testing, regression coverage, and clear communication with Designers, Business Analysts, Developers, and Operations. I’m a quick learner, meticulous, and focused on high-quality deliverables while continually expanding my toolset.

Patsy H

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I am an experienced IT software quality assurance professional with a strong track record of delivering thorough manual testing and contributing to quality across diverse projects. I thrive in collaborative environments where QA is involved in planning to ensure the best user experience, and I’m eager to grow by adopting the latest technologies. Over my 24+ years in IT, I’ve supported applications across healthcare, retail, automotive, e-commerce, and professional services, working with cross-functional teams to ensure robust end-to-end testing, regression coverage, and clear communication with Designers, Business Analysts, Developers, and Operations. I’m a quick learner, meticulous, and focused on high-quality deliverables while continually expanding my toolset.…I am an experienced IT software quality assurance professional with a strong track record of delivering thorough manual testing and contributing to quality across diverse projects. I thrive in collaborative environments where QA is involved in planning to ensure the best user experience, and I’m eager to grow by adopting the latest technologies. Over my 24+ years in IT, I’ve supported applications across healthcare, retail, automotive, e-commerce, and professional services, working with cross-functional teams to ensure robust end-to-end testing, regression coverage, and clear communication with Designers, Business Analysts, Developers, and Operations. I’m a quick learner, meticulous, and focused on high-quality deliverables while continually expanding my toolset.

Available to hire

I am an experienced IT software quality assurance professional with a strong track record of delivering thorough manual testing and contributing to quality across diverse projects. I thrive in collaborative environments where QA is involved in planning to ensure the best user experience, and I’m eager to grow by adopting the latest technologies.

Over my 24+ years in IT, I’ve supported applications across healthcare, retail, automotive, e-commerce, and professional services, working with cross-functional teams to ensure robust end-to-end testing, regression coverage, and clear communication with Designers, Business Analysts, Developers, and Operations. I’m a quick learner, meticulous, and focused on high-quality deliverables while continually expanding my toolset.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

QA Analyst at Digitas Health

January 1, 2025 - July 1, 2025

Manual QA testing of digital marketing assets, websites, and emails; tested Adobe Experience Manager (AEM), Jira, Test Rail; manual QA testing of Adobe Workfront and Adobe Fusion integrated with AEM and Veeva Vault; collaborated using Jira, X-Ray, and Confluence.

QA Data Analyst at AlixPartners

January 1, 2024 - July 1, 2024

Manual QA testing of data analytic reports and dashboards; worked with SAP BO BI and PowerBI; used SQL to query the Datalake via SQL Server Management Studio; used Azure DevOps for User Stories, Test Plans, and Defects.

QA Engineer II at Robert Half

February 1, 2023 - July 1, 2023

Manual QA testing for a new AEM project to replace Drupal-based site; wrote Test Plans, tested Jira tickets in Functional QA, created defects, and participated in Agile ceremonies; tested cross-browser UI, analytics, accessibility, and downstream integrated apps (Leads Processing, Salesforce Front Office, Salesforce Marketing Cloud, DOMO).

Senior QA Analyst at Razorfish

April 1, 2022 - January 1, 2023

Manual QA testing for Stellantis automotive marketing AEM project; wrote Test Plans in Zephyr, tested Jira tickets, conducted Prod Smoke testing and Content Sync checks; tested front-end UI across desktop and mobile, analytics, accessibility, and Selenium automation framework usage.

QA Test Specialist at Blue Acorn iCi Digital

March 1, 2021 - February 1, 2022

Manual QA testing for Magento eCommerce and Shopify projects; wrote Test Plans; tested across browsers; performed product/config migrations and integrations; validated new payments (Braintree) and Printful RESTful API integrations; validated end-to-end Magento/Shopify workflows to warehouse and tax/AvaTax integrations.

Test Lead at IBM Global Business Services

January 1, 2017 - September 1, 2019

Test Lead for onshore/offshore QA services on an AEM Retail Loyalty project (Pea Pod Digital) in Retail Grocery; led UI testing across platforms, coordinated Sprint testing, wrote release QA sign-off, and authored business-facing QA documentation; supported automated testing efforts and requirement analysis for upgrades.

QA Analyst at Data File Processing Asset Health

September 1, 2015 - June 1, 2016

Manual QA testing of brower-based Wellness Provider sites; verified requirements, wrote and executed test cases, reported defects, and coordinated with BAs and Dev; used Target Process for tracking and PGAdmin to inspect Postgres data.

Quality Assurance Analyst III at Strategic Staffing Solutions

August 1, 2014 - September 1, 2015

Manual QA testing of web, mobile, and IVR systems for healthcare enrollment; wrote and executed test cases, reported defects, and collaborated with BAs and Developers; used ClearQuest for defects and Excel for test cases.

Quality Assurance Analyst at Brightwing

April 1, 2014 - June 1, 2014

Manual QA testing of SSRS/SSIS Reporting; wrote and executed test cases; defect reporting and verification with BAs/Developers; used JIRA for defects and project tracking.

Quality Assurance Analyst at US Tech Solutions

January 1, 2013 - April 1, 2014

QA testing of HTML5/CSS3 content for browser-based LCMS; verified requirements, designed and executed test cases; tested applications built with classic ASP, C#, JavaScript, .NET; used MS Test Manager and linked to TFS for defect logging.

QA Analyst at Open Dealer Exchange

March 1, 2012 - October 1, 2012

QA testing of automotive finance middleware SOAP web services; analyzed XML outputs; wrote SQL queries to verify/test data; designed and executed test cases; defect reporting in Mantis; supported automation using SoapUI and Selenium IDE.

Quality Assurance Analyst at RGIS

September 1, 1999 - June 1, 2011

Manual QA testing for inventory data control, HR and Billing; customer-specific data processing; Unix script/server changes; firewall load balancing; verified requirements, wrote and executed test cases in HP ALM QC, reported defects, and retried tests; gained basic VBScript for QTP automation; worked with MS SQL Server, PL/SQL, and MySQL to modify/test data.

Unemployed

October 1, 2019 - March 1, 2021

Unemployment period following a job offer in 1/2020 that was rescinded due to the COVID-19 pandemic.