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Hi, I’m Marko Vladisavljev, a software engineering student with a background in physics and practical experience in fast-paced, customer-facing roles. I excel at applying a methodical, analytical approach to problem-solving and enjoy turning complex challenges into clear, actionable solutions. I’m eager to bring this perspective to QA and customer support roles, ensuring software quality and helping users get the most from the product. I value collaboration with developers and product managers to clarify requirements, document issues, and deliver reliable results.…Hi, I’m Marko Vladisavljev, a software engineering student with a background in physics and practical experience in fast-paced, customer-facing roles. I excel at applying a methodical, analytical approach to problem-solving and enjoy turning complex challenges into clear, actionable solutions. I’m eager to bring this perspective to QA and customer support roles, ensuring software quality and helping users get the most from the product. I value collaboration with developers and product managers to clarify requirements, document issues, and deliver reliable results.

Marko Vladisavljev

QA Engineer, Front-End Developer, Back-End Developer, +2

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Hi, I’m Marko Vladisavljev, a software engineering student with a background in physics and practical experience in fast-paced, customer-facing roles. I excel at applying a methodical, analytical approach to problem-solving and enjoy turning complex challenges into clear, actionable solutions. I’m eager to bring this perspective to QA and customer support roles, ensuring software quality and helping users get the most from the product. I value collaboration with developers and product managers to clarify requirements, document issues, and deliver reliable results.…Hi, I’m Marko Vladisavljev, a software engineering student with a background in physics and practical experience in fast-paced, customer-facing roles. I excel at applying a methodical, analytical approach to problem-solving and enjoy turning complex challenges into clear, actionable solutions. I’m eager to bring this perspective to QA and customer support roles, ensuring software quality and helping users get the most from the product. I value collaboration with developers and product managers to clarify requirements, document issues, and deliver reliable results.

Available to hire

Hi, I’m Marko Vladisavljev, a software engineering student with a background in physics and practical experience in fast-paced, customer-facing roles. I excel at applying a methodical, analytical approach to problem-solving and enjoy turning complex challenges into clear, actionable solutions.

I’m eager to bring this perspective to QA and customer support roles, ensuring software quality and helping users get the most from the product. I value collaboration with developers and product managers to clarify requirements, document issues, and deliver reliable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Serbian

Fluent

English

Fluent

Work Experience

QA Intern at Cake.com

October 1, 2025 - November 1, 2025

Executed manual test cases for new features and regression tests; reported and tracked defects; produced clear test steps and documentation; performed functional, UI, and cross-browser testing; collaborated with developers and product managers to clarify requirements and resolve bugs; contributed to test case creation and maintenance.

Customer Support Agent / Mentor at Foundever

April 1, 2025 - Present

Delivered high-quality customer support and resolved inquiries via phone, email, and live chat; managed high-volume ticket queue while maintaining customer satisfaction; mentored and onboarded new customer support agents; developed training materials and SOPs for onboarding; acted as escalation point for complex issues; ensured smooth team integration.

Freelance Caterer at Self Employed

May 1, 2024 - Present

Managed menus, preparation, and presentation for events; coordinated with clients to meet their needs and preferences; ensured high-quality food and timely service; handled daily logistics including inventory management and event coordination; supported onboarding of new catering staff as needed.

Intern Electrical Engineering at DEC Ltd

May 1, 2018 - July 1, 2018

Gained hands-on practical knowledge of electrical engineering principles through projects and mentorship; focused on detail, accuracy, and safety; observed lab and field work practices.

Customer Support Agent / Mentor Founder at Self-Employed / Mentor Founder

April 1, 2025 - Present

Delivered high-quality support and resolved customer inquiries via phone, email, and live chat; managed high-volume ticket queue while maintaining customer satisfaction; mentored and onboarded new customer support agents to ensure a smooth transition into the team.

Freelance Caterer at Self-Employed

May 1, 2024 - Present

Planned and executed successful events for 40 guests, handling all aspects of catering independently; managed menus, coordinated with clients, and organized daily logistics including inventory management, sales tracking, and event coordination.

Engineering Intern at DEC LTD (Electrical Engineering Institute)

May 1, 2018 - July 1, 2018

Acquired practical knowledge of electrical engineering principles and methodologies through hands-on projects and mentorship; focused on detail to ensure precision in measurements and data analysis; promoted safety protocols in laboratory and field work.