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Hi, I'm Teena Jose, a QA/Test Engineer with 8+ years of experience focusing on manual and automated testing of complex web applications. I specialize in ServiceNow ITSM/ITOM testing, API validation, SQL data validation, and regression strategy. I thrive in Agile environments and federal engagements, delivering high-quality solutions with strong attention to security and governance. I enjoy collaborating with business stakeholders, developers, and process owners to identify defects, improve workflows, and provide audit-ready documentation and analytics.…Hi, I'm Teena Jose, a QA/Test Engineer with 8+ years of experience focusing on manual and automated testing of complex web applications. I specialize in ServiceNow ITSM/ITOM testing, API validation, SQL data validation, and regression strategy. I thrive in Agile environments and federal engagements, delivering high-quality solutions with strong attention to security and governance. I enjoy collaborating with business stakeholders, developers, and process owners to identify defects, improve workflows, and provide audit-ready documentation and analytics.

Teena Jose

QA Engineer, Programmer, Web Developer, +2

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Hi, I'm Teena Jose, a QA/Test Engineer with 8+ years of experience focusing on manual and automated testing of complex web applications. I specialize in ServiceNow ITSM/ITOM testing, API validation, SQL data validation, and regression strategy. I thrive in Agile environments and federal engagements, delivering high-quality solutions with strong attention to security and governance. I enjoy collaborating with business stakeholders, developers, and process owners to identify defects, improve workflows, and provide audit-ready documentation and analytics.…Hi, I'm Teena Jose, a QA/Test Engineer with 8+ years of experience focusing on manual and automated testing of complex web applications. I specialize in ServiceNow ITSM/ITOM testing, API validation, SQL data validation, and regression strategy. I thrive in Agile environments and federal engagements, delivering high-quality solutions with strong attention to security and governance. I enjoy collaborating with business stakeholders, developers, and process owners to identify defects, improve workflows, and provide audit-ready documentation and analytics.

Available to hire

Hi, I’m Teena Jose, a QA/Test Engineer with 8+ years of experience focusing on manual and automated testing of complex web applications. I specialize in ServiceNow ITSM/ITOM testing, API validation, SQL data validation, and regression strategy. I thrive in Agile environments and federal engagements, delivering high-quality solutions with strong attention to security and governance.

I enjoy collaborating with business stakeholders, developers, and process owners to identify defects, improve workflows, and provide audit-ready documentation and analytics.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Senior Test Engineer at Veterans Affairs (VA) – ProSoDel

November 1, 2023 - January 1, 2025

Led testing across all phases of SDLC for ServiceNow and web-based applications; performed functional, regression, and API testing (REST/SOAP) with Postman and SoapUI; executed advanced SQL queries for data validation; applied performance testing with JMeter; created reusable test cases in Zephyr Scale and managed defects in JIRA/ServiceNow; gained ITOM testing experience and automated regression tests using Selenium, ServiceNow ATF, and API scripts; validated SLA timers, workflow triggers, and catalog approvals; supported large modernization initiatives and ServiceNow upgrades via ATF; tested reports, dashboards, and analytics in Power BI.

ServiceNow Tester at CDC – GDIT

October 1, 2022 - October 1, 2023

Tested ITIL processes: Incident, Problem, Change, Knowledge, and Request workflows; designed and validated Service Catalog items, SLAs, and notifications; performed API testing (REST/SOAP) validating JSON/XML payloads; conducted report testing and workflow validation using Flow Designer and Workflow Editor; created and executed test cases in JIRA/Zephyr Scale and delivered test metrics and reports.

Quality Analyst at Allstate

January 1, 2019 - September 1, 2022

Conducted manual & automated testing (functional, regression, UAT, integration); performed back-end SQL queries for data validation in SQL Server; designed and executed API test cases and collaborated with developers in Agile ceremonies; used JIRA for test management, defect logging, and reporting.

Quality Tester at McKesson

June 1, 2016 - December 1, 2018

Executed testing across all SDLC phases in Waterfall; conducted UAT, regression, performance, and cross-browser testing; managed requirements, test execution, and defect tracking in HP QC & ClearQuest; reported daily testing status in Agile/Scrum ceremonies.