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I am a versatile professional who loves helping teams thrive and delivering results. My background spans retail leadership, customer service, community advocacy, and creative communications that engage customers and colleagues. I enjoy learning from every leader and coworker, and I strive to stay positive and proactive in every task. I am passionate about mental health advocacy and public speaking, and I frequently design materials and lead presentations that inform and inspire others. I remain curious and devoted to growth and learning every day.…I am a versatile professional who loves helping teams thrive and delivering results. My background spans retail leadership, customer service, community advocacy, and creative communications that engage customers and colleagues. I enjoy learning from every leader and coworker, and I strive to stay positive and proactive in every task. I am passionate about mental health advocacy and public speaking, and I frequently design materials and lead presentations that inform and inspire others. I remain curious and devoted to growth and learning every day.

Tosha Maaks

Front-End Developer, Graphic Designer, Photographer, +4

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I am a versatile professional who loves helping teams thrive and delivering results. My background spans retail leadership, customer service, community advocacy, and creative communications that engage customers and colleagues. I enjoy learning from every leader and coworker, and I strive to stay positive and proactive in every task. I am passionate about mental health advocacy and public speaking, and I frequently design materials and lead presentations that inform and inspire others. I remain curious and devoted to growth and learning every day.…I am a versatile professional who loves helping teams thrive and delivering results. My background spans retail leadership, customer service, community advocacy, and creative communications that engage customers and colleagues. I enjoy learning from every leader and coworker, and I strive to stay positive and proactive in every task. I am passionate about mental health advocacy and public speaking, and I frequently design materials and lead presentations that inform and inspire others. I remain curious and devoted to growth and learning every day.

Available to hire

I am a versatile professional who loves helping teams thrive and delivering results. My background spans retail leadership, customer service, community advocacy, and creative communications that engage customers and colleagues. I enjoy learning from every leader and coworker, and I strive to stay positive and proactive in every task.

I am passionate about mental health advocacy and public speaking, and I frequently design materials and lead presentations that inform and inspire others. I remain curious and devoted to growth and learning every day.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Frontend Lead at Sam's Club

August 1, 2020 - Present

Front-end leadership with cash office duties, deposits, and reconciliations; trained associates on store policies, safety, and loss prevention; oriented new hires, conducted I-9s and onboarding; managed onboarding logistics, safety tours, and schedule logistics. Led social media efforts, signage updates, and visual merchandising; analyzed recovery and shrink data to guide strategies; operated POS and money recycling systems; utilized two-way radios and Bluetooth apps; proficient with store computer systems and security protocols; implemented safety and customer service initiatives to ensure 100% member satisfaction.

President at NAMI McLean and Livingston County

January 1, 2015 - January 1, 2018

Led programs and advocated for mental health issues; organized large and small fundraisers; initiated school-based mental health education programs; managed finances and coordination with county officials; performed public speaking and outreach to law enforcement and judges to improve jail and community responses; conducted monthly presentations on self-care and mental health tools.

Selling Supervisor at Bergner's

January 1, 2013 - January 1, 2015

Oversaw Women's, Outerwear, Dresses, Accessories and Fashion Jewelry departments; supervised 15 direct reports and up to 50 associates; conducted hiring, reviews, and delegation; merchandising within standards with personal design input; managed POS operations, inventory, and damage control; coordinated large-scale floor sets and signage; led loss prevention and customer service initiatives.

Sales Specialist at JC Penney’s

June 1, 2013 - November 1, 2013

Daily customer interactions, money handling, sorting and folding clothing; assisted customers in outfit selections; maintained organization of clearance areas; performed general store duties as assigned by management.

Bus Monitor at Olympia School District 16

January 1, 2007 - January 1, 2012

supervised children on the school bus, managed seating charts, and handled varied personalities during transport to and from school.

Stylist at Hair Stadium

January 1, 2006 - January 1, 2007

Styled hair, performed chemical processing, answered phones, scheduled appointments for an 8-chair salon, handled money and a register; opened/closed business operations.

Pro-Beauty Advisor / Key Holder at Sally's Beauty Supply

March 1, 2024 - December 31, 2024

Opened the store as a key holder, opened/closed registers, provided product knowledge, and was often among the top sales performers. Built strong customer relationships, performed bank deposits and daily point-of-sale tasks, restocked and organized merchandise, maintained front-and-back of store, and utilized training and inventory systems for ongoing learning.

Members Specialist / Members Service Lead / HR Orientation Ambassador at Sam's Club

August 1, 2020 - March 31, 2024

Managed cash office duties including daily and weekly deposits, maintained records, and resolved discrepancies.Handled signage changes, trained associates on store policies and safety, led membership upgrades and Mastercard sign-ups, coordinated new hire orientations, and supported onboarding with direct deposits and verification steps.

Selling Supervisor at Bergner's / Bon Ton

January 1, 2013 - December 31, 2015

Managed selling floor operations for multiple departments, supervised 15 direct reports and up to 50 during peak periods, handled hiring and performance reviews, merchandising to company standards, and coordinated year-end inventory and damage control.

President at NAMI (National Alliance on Mental Illness) - McLean & Livingston County, IL

January 1, 2015 - December 31, 2018

Led a volunteer board, launched Endin g the Silence (an evidence-based mental health program now in schools), organized fundraising events, secured sponsorships, delivered public speaking engagements, and coordinated trainings for facilitators and presenters to promote mental health awareness.