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I am an ICT and cybersecurity specialist with a Bachelor’s degree in Computer Security and Forensics and CEH training. I excel in IT support, systems administration, and network troubleshooting, with hands-on experience in ERP systems, cloud tools, and user training. I am known for clear communication, problem-solving, and supporting smooth IT operations. I enjoy translating complex tech into practical solutions for end users and stakeholders, and I am committed to strengthening organizational security.…I am an ICT and cybersecurity specialist with a Bachelor’s degree in Computer Security and Forensics and CEH training. I excel in IT support, systems administration, and network troubleshooting, with hands-on experience in ERP systems, cloud tools, and user training. I am known for clear communication, problem-solving, and supporting smooth IT operations. I enjoy translating complex tech into practical solutions for end users and stakeholders, and I am committed to strengthening organizational security.

Angela Wafula

Web Developer, Programmer, Full Stack Developer, +2

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I am an ICT and cybersecurity specialist with a Bachelor’s degree in Computer Security and Forensics and CEH training. I excel in IT support, systems administration, and network troubleshooting, with hands-on experience in ERP systems, cloud tools, and user training. I am known for clear communication, problem-solving, and supporting smooth IT operations. I enjoy translating complex tech into practical solutions for end users and stakeholders, and I am committed to strengthening organizational security.…I am an ICT and cybersecurity specialist with a Bachelor’s degree in Computer Security and Forensics and CEH training. I excel in IT support, systems administration, and network troubleshooting, with hands-on experience in ERP systems, cloud tools, and user training. I am known for clear communication, problem-solving, and supporting smooth IT operations. I enjoy translating complex tech into practical solutions for end users and stakeholders, and I am committed to strengthening organizational security.

Available to hire

I am an ICT and cybersecurity specialist with a Bachelor’s degree in Computer Security and Forensics and CEH training. I excel in IT support, systems administration, and network troubleshooting, with hands-on experience in ERP systems, cloud tools, and user training.

I am known for clear communication, problem-solving, and supporting smooth IT operations. I enjoy translating complex tech into practical solutions for end users and stakeholders, and I am committed to strengthening organizational security.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Swahili

Fluent

Work Experience

IT Support Officer at State Department of Economic Planning

January 1, 2023 - January 1, 2024

Delivered first-line IT support, diagnosing and resolving user hardware, software, and network issues. Assisted in installing, configuring, and maintaining systems, printers, and peripherals. Managed account setups, password resets, and permissions through Active Directory. Performed software updates and patch management to strengthen security and reduce downtime. Coordinated deployment of wireless access points, improving connectivity and user satisfaction. Documented IT solutions and procedures to streamline future support.

Digital Literacy Program Officer at Ministry of Education

January 1, 2021 - January 1, 2022

Trained teachers in digital tools, Microsoft Office, and ICT integration in classrooms. Supported technology setup and troubleshooting for schools, enhancing digital literacy. Managed and updated learner records on the NEMIS system to ensure accurate reporting.

ICT Intern at Konza

January 1, 2019 - January 1, 2020

Provided user support for hardware, software, and network connectivity issues. Assisted with ERP system implementation and troubleshooting. Supported ICT operations including Office 365, SharePoint, and EDMS. Created and managed user accounts and permissions in Active Directory. Maintained computers, peripherals, and ICT assets.