Led QA team, optimized testing processes to improve product quality. Authored comprehensive test documentation ensuring thorough coverage and clarity. Implemented automated API testing, reducing manual workload and increasing efficiency. Conducted cross-platform testing ensuring seamless user experience across devices. Facilitated weekly bug triage meetings, streamlined issue resolution and team collaboration. Analyzed test results to identify patterns, leading to targeted improvements that enhanced product quality and user satisfaction. Coordinated with development and UX teams to align testing practices and ensure on-time delivery. Maintained comprehensive test case and reporting documentation, ensuring QA standards throughout the project lifecycle. Maintained records of testing outcomes to support continuous improvement and high-quality releases.

Junior Software Tester at Park Now Ltd

July 1, 2020 - November 30, 2021

Designed, built, tested and delivered software products including mobile app, web, back end and IVR testing. Created and maintained manual test plans for all products and services. Assisted with writing technical product documentation and API automation scripts. Experience in an agile environment. Liaised with development and UX teams, business teams and other QA testers to support product and service delivery. Worked on CyberSource and 3D Secure payments. Identified, documented and reported bugs, errors and other issues within the application.

Office Administrator at Global Ministries

June 1, 2017 - August 31, 2017

Planned and scheduled office events and activities to ensure efficiency, including diary management, bookings for events at restaurants and other organizations, and confirming meetings. Monitored and recorded expenses using spreadsheets like MS Excel. Organized and monitored files both physically and digitally, ensuring data protection and confidentiality policies. Managed office supplies and restocked as necessary. Handled phone calls and correspondence with clients and other team members.

QA Analyst at Pulse Innovations Ltd

August 1, 2022 - Present

Led QA team, optimized testing processes for enhanced product quality. Authored comprehensive test documentation, ensuring thorough coverage and clarity. Implemented automated API testing, reducing manual workload and increasing efficiency. Conducted cross-platform testing, ensuring seamless user experience across devices. Facilitated weekly bug triage meetings, streamlining issue resolution and team collaboration. Analyzed test results to identify patterns, leading to targeted improvements that enhanced overall product quality and user satisfaction. Coordinated with development teams to align testing practices for a unified approach and timely project delivery.

Office Administrator at Cornerstone Global Ministries

June 1, 2017 - August 1, 2017

Planned and scheduled office events and activities to secure efficiency. Included diary management, bookings for events at restaurants/organizations, calling to confirm meetings. Monitored and recorded expenses using spreadsheets like MS Excel. Stored, organized and monitored files physically and digitally, ensuring data protection and confidentiality. Managed office supplies and re-stocking as necessary. Managed phone calls and correspondence with clients and other team members.