Available to hire
I’m Victoria, a proactive education administrator and writer with a track record of improving processes in higher education and creating engaging content for student communities.
I love mentoring, shaping policy discussions, and telling stories that connect audiences with research and education. My experience spans university administration, journalism, creative writing and student-facing communications, all driven by collaborative problem-solving and a passion for clear, impactful storytelling.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Work Experience
Education Administrator/Team Leader at Newcastle University
April 1, 2019 - July 1, 2025Lead, manage and develop the postgraduate taught team for the Faculty of Medical Sciences; coordinate MRes annual research projects, including supervisor allocation, safety training, travel documents, and payments; oversee inductions, training, performance management and development; manage learning and teaching duties across the student lifecycle; coordinate recruitment events, timetabling, exam boards, adjustments for wellbeing, and appeals/complaints; support quality enhancement and accreditation processes; act as secretary for committees and oversee student placement records.
Writer at Newcastle University Fashion Society
September 1, 2019 - February 1, 2020Researched, planned and wrote informative fashion industry stories; conducted interviews and produced articles for the Fashion Society blog.
Member of EDI Panel at Newcastle University
September 1, 2019 - January 1, 2020Contributed to Equality, Diversity and Inclusion discussions as part of faculty restructure, supporting positive changes and minimizing impact on staff.
Workplace Mentor at Newcastle University
August 1, 2019 - October 1, 2019Provided guidance and support to mentees as part of the NU Mentoring Scheme, including completing mentor training.
Political Reporter at Jesmond Local
October 1, 2018 - September 1, 2019Conducted interviews, sourced images, researched and wrote articles with high accuracy; produced short videos for social media; participated in live election coverage and co-presented a live show.
Programme Coordinator at Newcastle University
May 1, 2015 - April 1, 2019Secretary for Board of Examiners, Moderation Boards, Curriculum Committees and Board of Studies; managed module and assessment processes; supported admissions and tuition fees; oversaw evaluation processes and system administration; assisted DPD and module leaders.
Business Administrator at Atos Healthcare (now Salus)
February 1, 2013 - May 1, 2015Handled responsibilities in a high-pressure environment, acted as a key contact in manager’s absence, analyzed outputs to optimize staff utilization, and contributed to contract-related communications and process improvements.
Customer Service Roles at Various Call Centres (North East & Glasgow)
January 1, 2008 - February 1, 2012Provided customer service support and financial guidance; built strong client relationships; contributed to meeting targets across multiple teams.
Education
MA Media and Journalism at Newcastle University
January 1, 2018 - January 1, 2021BA (Hons) English Literature at Open University
January 1, 2014 - January 1, 2018A Levels at St Mary’s Catholic Comprehensive
January 1, 2001 - January 1, 2003Qualifications
Certificate in Higher Education, Media & Cultural Studies with Business Management
January 1, 2005 - January 1, 2008Industry Experience
Education, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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