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Hi, I’m Isidora Miljković. I’m a data-driven Social Media & Community Manager with 5+ years of experience leading multi-platform strategy, content development, and audience growth for high-volume DTC brands. I excel at blending creativity with analytics to deliver engaging content, strengthen brand voice, and drive measurable results. I thrive on cross-functional collaboration, turning customer feedback into actionable insights, and building loyal communities. My focus is on authentic storytelling, thoughtful community management, and delivering a seamless customer experience that supports brand growth and retention.…Hi, I’m Isidora Miljković. I’m a data-driven Social Media & Community Manager with 5+ years of experience leading multi-platform strategy, content development, and audience growth for high-volume DTC brands. I excel at blending creativity with analytics to deliver engaging content, strengthen brand voice, and drive measurable results. I thrive on cross-functional collaboration, turning customer feedback into actionable insights, and building loyal communities. My focus is on authentic storytelling, thoughtful community management, and delivering a seamless customer experience that supports brand growth and retention.

Isidora Miljković

Social Media Manager, Community Manager, Digital Marketer, +3

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Hi, I’m Isidora Miljković. I’m a data-driven Social Media & Community Manager with 5+ years of experience leading multi-platform strategy, content development, and audience growth for high-volume DTC brands. I excel at blending creativity with analytics to deliver engaging content, strengthen brand voice, and drive measurable results. I thrive on cross-functional collaboration, turning customer feedback into actionable insights, and building loyal communities. My focus is on authentic storytelling, thoughtful community management, and delivering a seamless customer experience that supports brand growth and retention.…Hi, I’m Isidora Miljković. I’m a data-driven Social Media & Community Manager with 5+ years of experience leading multi-platform strategy, content development, and audience growth for high-volume DTC brands. I excel at blending creativity with analytics to deliver engaging content, strengthen brand voice, and drive measurable results. I thrive on cross-functional collaboration, turning customer feedback into actionable insights, and building loyal communities. My focus is on authentic storytelling, thoughtful community management, and delivering a seamless customer experience that supports brand growth and retention.

Available to hire

Hi, I’m Isidora Miljković. I’m a data-driven Social Media & Community Manager with 5+ years of experience leading multi-platform strategy, content development, and audience growth for high-volume DTC brands. I excel at blending creativity with analytics to deliver engaging content, strengthen brand voice, and drive measurable results.

I thrive on cross-functional collaboration, turning customer feedback into actionable insights, and building loyal communities. My focus is on authentic storytelling, thoughtful community management, and delivering a seamless customer experience that supports brand growth and retention.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Serbian

Fluent

English

Fluent

Work Experience

Social Media Coordinator at Ka’Chava

January 1, 2023 - November 1, 2025

Supported multi-platform strategy across Instagram, TikTok, Facebook, Pinterest, and YouTube; contributed to doubling Instagram engagement rate and achieving 500K+ video views per video during launch phase.

Community Manager at Ka’Chava

November 1, 2020 - January 1, 2023

Managed 100+ daily customer conversations across social platforms with clear, empathetic, brand-aligned communication; delivered timely customer support via Zendesk; monitored brand mentions and sentiment; identified trends to inform content and community strategy; contributed to retention and engagement.

WordPress Website Manager at New Social Initiative

July 1, 2018 - November 1, 2020

Ensured full website functionality, uptime, and smooth user experience; monitored performance and traffic; managed domain registrations and hosting; updated site content regularly (copy, images, landing pages); implemented design adjustments to support brand alignment and usability.

Digital Marketing Manager at New Social Initiative

July 1, 2018 - November 1, 2020

Managed social channels and online community engagement across multiple platforms; created, edited, and scheduled digital content aligned with brand goals and campaigns; tracked analytics to optimize content and communications strategy; coordinated newsletters and distribution and audience segmentation; supported brand messaging and digital campaigns.

Liaison Officer at New Social Initiative

April 1, 2018 - July 1, 2018

Communicated and coordinated strategic objectives of the organization to internal teams and external partners; built and nurtured relationships with community members, stakeholders, and partner organizations; prepared reports and summaries on initiatives, events, and issues; identified and resolved challenges to maintain smooth collaboration.

Assistant Volunteer at NGO Wake Up Club

September 1, 2015 - April 1, 2018

Supported proposal writing and documentation for organizational projects; conducted research and updated critical materials for the NGO and partners; performed initial client and community assessments to guide project planning and outreach; assisted with administrative, communications, and coordination tasks within the volunteer program.

Community Manager at Ka'Chava

November 1, 2020 - January 1, 2023

Monitored brand mentions, hashtags, and sentiment; converted social interactions into customer acquisition, contributing to strong retention and repeat engagement; managed Yotpo reviews, responses, and escalations; fostered a positive, supportive community environment and helped strengthen brand trust and loyalty.

Social Media Coordinator at Ka'Chava

January 1, 2023 - November 1, 2025

Supported multi-platform strategy across Instagram, TikTok, Facebook, Pinterest, and YouTube, contributing to doubling IG engagement rate; scheduled, published, and managed daily content; built and maintained content calendars for on-time campaign delivery and cohesive brand storytelling; collaborated with creative and influencer teams to produce content achieving 11% TikTok engagement and 500K+ video views during launch; produced monthly KPI reports tracking engagement, reach, follower growth, retention, and sentiment.

Community Manager & Customer Experience at NOA

January 1, 2025 - Present

Manage customer communication across email, Instagram, and website, building strong relationships and maintaining a consistent premium brand voice; engage daily with the community by responding to comments and messages, supporting brand trust, retention, and loyalty; write educational blog content for the NOA Journal, helping position the brand as a trusted voice in wellness; support e-commerce operations through Shopify, including order management, delivery coordination, and customer experience optimization; collaborate with internal teams to ensure smooth customer journeys and cohesive brand communication across all touchpoints.

Social Media Coordinator at Ka’C hava

January 1, 2023 - November 1, 2025

Supported multi-platform social media strategy across Instagram, TikTok, Facebook, Pinterest, and YouTube; contributed to doubling Instagram engagement rate; scheduled, published and managed daily content; built content calendars and collaborated with creators and influencers.

Community Manager & Customer Experience (Remote) at NOA

January 1, 2025 - Present

Manage customer communication across email, Instagram, and website; build strong relationships and maintain a consistent premium brand voice; support e-commerce operations and cross-functional coordination; monitor customer behavior and feedback to strengthen brand trust and loyalty.