I am an Instructional Designer and Technical Writer with an M.Ed. in Distance Education and over 12 years of experience consulting in both corporate and educational sectors, helping clients improve learner retention and productivity. I design online, ILT and VILT courses and technical documentation for a diverse client base, collaborating with cross-functional teams to deliver high-quality content on tight deadlines and to support learners and organizational goals. I have led teams of instructional designers, collaborated with SMEs and stakeholders, and contributed to knowledge bases and curricula across K-12, higher education, government, and private sector programs.…

Nadine Felicia Muglia

I am an Instructional Designer and Technical Writer with an M.Ed. in Distance Education and over 12 years of experience consulting in both corporate and educational sectors, helping clients improve learner retention and productivity. I design online, ILT and VILT courses and technical documentation for a diverse client base, collaborating with cross-functional teams to deliver high-quality content on tight deadlines and to support learners and organizational goals. I have led teams of instructional designers, collaborated with SMEs and stakeholders, and contributed to knowledge bases and curricula across K-12, higher education, government, and private sector programs.…

Available to hire

I am an Instructional Designer and Technical Writer with an M.Ed. in Distance Education and over 12 years of experience consulting in both corporate and educational sectors, helping clients improve learner retention and productivity.

I design online, ILT and VILT courses and technical documentation for a diverse client base, collaborating with cross-functional teams to deliver high-quality content on tight deadlines and to support learners and organizational goals. I have led teams of instructional designers, collaborated with SMEs and stakeholders, and contributed to knowledge bases and curricula across K-12, higher education, government, and private sector programs.

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Skills

Experience Level

Language

English
Fluent
French
Advanced

Work Experience

Freelance Consultant (Instructional Design & Process Improvement) at Self-employed
January 1, 2014 - Present
Independent contractor delivering instructional design, eLearning development, and process-improvement initiatives for corporate and educational clients; managed projects with stakeholders, SMEs, voice actors, and freelance teams to deliver online courses and documentation.
Technical Writer at IESO
May 1, 2022 - Present
Authored and maintained technical documentation and user-facing knowledge base; collaborated with developers and SMEs to ensure accuracy; updated documentation to reflect software changes; contributed to FAQs and self-service resources.
Principal at Lynden School
January 1, 2017 - December 1, 2018
Led school operations including curriculum development, staff supervision, and eLearning initiatives; oversaw MOE inspections and ministry-approved curricula.
Vice Principal, Lead eLearning Developer at Greenpath Online
December 1, 2015 - June 1, 2018
Led eLearning development and administrative leadership; designed and delivered online courses; managed project timelines, stakeholders, SMEs, and vendors; contributed to program strategy.
College Instructor, Administrator at CLI College of Business, Health & Technology
March 1, 2012 - October 1, 2016
Taught college courses and performed administrative duties; contributed to curriculum development and program delivery.
Centre for Distance Education Representative at Athabasca University
January 1, 2014 - January 1, 2015
Representative for the Centre for Distance Education; liaised with faculty and students; supported program delivery and outreach.
Graduate Student Union Association Representative at Athabasca University AUGSA
January 1, 2014 - January 1, 2015
Graduate student union representative focusing on student governance and advocacy.
Centre for Distance Education Representative at Athabasca University AUGSA
January 1, 2014 - January 1, 2015
Represented graduate student union, participating in activities, communications and student advocacy (2014-2015).

Education

French as a Second Language Diploma at College Boreal
January 1, 2021 - January 1, 2024
MEd Distance Education at Athabasca University
January 1, 2014 - January 1, 2018
BA Psychology at Athabasca University
January 1, 2009 - January 1, 2013
Social Service Worker Diploma at Sheridan College
January 1, 2007 - January 1, 2009
Master of Education (M.Ed.) - Distance Education at Athabasca University
January 1, 2014 - January 1, 2018
Bachelor of Arts in Psychology at Athabasca University
January 1, 2009 - January 1, 2013
Diploma in Social Service Work at Sheridan College
January 1, 2007 - January 1, 2009
Diploma - French as a Second Language at College Boreal
January 1, 2021 - January 1, 2024

Qualifications

French as a Second Language Diploma
January 1, 2021 - January 1, 2024
French as a Second Language Diploma
January 1, 2021 - January 1, 2024

Industry Experience

Education, Professional Services, Government, Retail, Healthcare, Media & Entertainment, Other

Skills

Experience Level