Project Executive Lead & Social Media Support at Emerge Singapore

Managed client expectations by addressing service-related questions, collecting feedback, and coordinating internally to resolve issues efficiently. Supported event management and activation of side events during major conferences to ensure client success. Maintained brand and event updates across Telegram, WeChat, and internal groups to keep communities active and informed. Created simple posters, event announcements, copywriting, and recap materials using Canva and Jira. Supported content scheduling, engagement checks, and helped craft copy for announcements. Achievements: Improved client satisfaction through timely updates and proactive communication. Contributed to successful 4 APAC events by managing announcements, supporting social content, and coordinating partner deliverables.

Social Media & Customer Support at BOXVERSE Taiwan

Assisted in managing social media communities (X, Discord, Telegram), answering comments, preparing community posts, and ensuring consistent content flow. Prepared copywriting and basic content creation using Canva and tracking with Notion. Negotiated collaborations with KOLs and nurtured community relationships. Helped track community engagement trends and summarized insights for internal teams. Achievements: Strengthened client trust by providing reliable first-line support, transparent communication, and streamlining internal communication between product and operations teams. Built and scaled Indonesia market and social media, organized and drove strategic collaborations with APAC partners that resulted in successful grants and funding.

Marketing KOL Specialist at BydFi Taiwan

Expanded the crypto and blockchain market in Indonesia and globally by boosting platform brand awareness and visibility. Cultivated relationships with affiliates, KOLs, YouTubers, and media partners. Handled translations, organized online and offline events, and managed social media channels like Telegram and X.

KOL Specialist at Mandala Media Agency China

Identify, approach, and maintain relationships with relevant KOLs to drive brand awareness. Plan and execute KOL campaigns, ensuring alignment with brand goals and results. Track performance, optimize collaborations, and report campaign impact. Achievements: Sourced and secured mid-to-large size KOLs across gaming, F&B, and electronics, novels and successfully managing collaborations for 5+ VICO VR campaigns for Malaysia region.

Customer Service at Keding Enterprises ( 科 定 企 業 股 份 有 限 公 司 ) Taiwan

Contacting Indonesia clients and gathered feedback via calls from Taiwan head office. Audit Indonesia sales performance, prepare the assessment questions and reviews, and report to the upper management.

Export Customer Service at Farglory Tradezone ( 遠 雄 航 空 自 由 貿 易 港 区 ) Taiwan

Ensuring the cargo that will be sent has met the requirements and track shipment. Coordinate operations, ensuring arrivals and dispatches are on time as requested by customers.

Customer Service at Keding Enterprises (科定企業股份有限公司) Taiwan

Contacting Indonesian clients and gathering feedback via calls from Taiwan head office; auditing Indonesia sales performance, preparing assessment questions and reviews, and reporting to upper management.