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I am a Quality Expert and Test Coordinator with extensive experience in software testing and quality assurance. I'm ISTQB certified and specialize in automation, test management, and data analytics. I excel at leading cross-functional teams, improving testing processes, and delivering high-quality software solutions through continuous improvement, knowledge sharing, and DevOps-aligned quality strategies.…I am a Quality Expert and Test Coordinator with extensive experience in software testing and quality assurance. I'm ISTQB certified and specialize in automation, test management, and data analytics. I excel at leading cross-functional teams, improving testing processes, and delivering high-quality software solutions through continuous improvement, knowledge sharing, and DevOps-aligned quality strategies.

Hanene Missaoui

QA Engineer, DevOps Developer, Full Stack Developer, +2

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I am a Quality Expert and Test Coordinator with extensive experience in software testing and quality assurance. I'm ISTQB certified and specialize in automation, test management, and data analytics. I excel at leading cross-functional teams, improving testing processes, and delivering high-quality software solutions through continuous improvement, knowledge sharing, and DevOps-aligned quality strategies.…I am a Quality Expert and Test Coordinator with extensive experience in software testing and quality assurance. I'm ISTQB certified and specialize in automation, test management, and data analytics. I excel at leading cross-functional teams, improving testing processes, and delivering high-quality software solutions through continuous improvement, knowledge sharing, and DevOps-aligned quality strategies.

Available to hire

I am a Quality Expert and Test Coordinator with extensive experience in software testing and quality assurance. I’m ISTQB certified and specialize in automation, test management, and data analytics.

I excel at leading cross-functional teams, improving testing processes, and delivering high-quality software solutions through continuous improvement, knowledge sharing, and DevOps-aligned quality strategies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Fluent

Arabic

Fluent

Work Experience

Quality Left Shift Expert (DevOps Team) at Orange Company

January 1, 2024 - January 1, 2025

Facilitated peer reviews with development teams focusing on test and defect management. Monitored project quality and status through detailed reporting. Organized and delivered masterclasses to reinforce QSL procedures. Created and published a DevOps newsletter highlighting best practices. Developed and maintained KPI dashboards in Power BI.

IT Test Coordinator at VOO Company

January 1, 2019 - January 1, 2024

Designed and executed functional and integration test plans. Reviewed requirement specifications and technical design documents. Managed defects and collaborated with development teams for resolution. Provided GO/NO-GO recommendations based on testing outcomes. Improved testing processes and implemented automation for Web and API testing using Katalon Studio.

Automation Tester at New Access

January 1, 2018 - January 1, 2019

Created manual and automated test cases using QAComplete and TestComplete. Developed SQL queries for data validation and manipulation. Managed defects and supported continuous process improvement. Coached and supported junior testers.

QA Tester / Business Analyst at LBConsulting

January 1, 2014 - January 1, 2018

Developed and executed functional, regression, and performance test plans. Managed defect tracking and reporting. Automated test scripts using Selenium and Protractor (AngularJS). Conducted business analysis and developed functional requirements. Designed mockups and user interface prototypes. Trained and mentored QA team members.

Team Lead at LBConsulting

January 1, 2012 - January 1, 2014

Managed team operations, projects, and help desk activities. Recruited, trained, and coached team members. Oversaw complaint and escalation management. Conducted weekly IT health reviews with clients. Managed access tools and permissions.

Technical Support Agent (Level 2) at LBConsulting

January 1, 2011 - December 31, 2011

Provided technical support and customer service to end users. Created and maintained a knowledge base. Managed help desk tickets and escalations. Investigated and resolved technical issues efficiently.

HP Helpdesk Agent / ILC Agent at Sellbytel (for Gemalto Company)

January 1, 2008 - January 1, 2010

Delivered technical support for business applications and network access. Maintained a knowledge base and documented resolutions. Monitored processes and coordinated communication between teams.

Education

Higher National Diploma in Telecommunications, specialization in Computer Networks at Higher Institute of Technological Studies in Communications, Tunisia