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I’m Roxanne A. Bailey, a versatile writer and content specialist with a BS in Psychology and English. I excel at researching, crafting, and refining content for diverse audiences, delivering fast, accurate writing and meticulous proofreading with a brand-savvy voice. My background spans content moderation, social media engagement, and public relations across government and corporate environments. I have a track record of outstanding customer service, data-driven insights, and reliable performance under pressure, with a proven ability to multitask and adapt to fast-changing priorities.…I’m Roxanne A. Bailey, a versatile writer and content specialist with a BS in Psychology and English. I excel at researching, crafting, and refining content for diverse audiences, delivering fast, accurate writing and meticulous proofreading with a brand-savvy voice. My background spans content moderation, social media engagement, and public relations across government and corporate environments. I have a track record of outstanding customer service, data-driven insights, and reliable performance under pressure, with a proven ability to multitask and adapt to fast-changing priorities.

Roxanne A. Bailey

Writer, Copywriter, Content Producer, +2

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I’m Roxanne A. Bailey, a versatile writer and content specialist with a BS in Psychology and English. I excel at researching, crafting, and refining content for diverse audiences, delivering fast, accurate writing and meticulous proofreading with a brand-savvy voice. My background spans content moderation, social media engagement, and public relations across government and corporate environments. I have a track record of outstanding customer service, data-driven insights, and reliable performance under pressure, with a proven ability to multitask and adapt to fast-changing priorities.…I’m Roxanne A. Bailey, a versatile writer and content specialist with a BS in Psychology and English. I excel at researching, crafting, and refining content for diverse audiences, delivering fast, accurate writing and meticulous proofreading with a brand-savvy voice. My background spans content moderation, social media engagement, and public relations across government and corporate environments. I have a track record of outstanding customer service, data-driven insights, and reliable performance under pressure, with a proven ability to multitask and adapt to fast-changing priorities.

Available to hire

I’m Roxanne A. Bailey, a versatile writer and content specialist with a BS in Psychology and English. I excel at researching, crafting, and refining content for diverse audiences, delivering fast, accurate writing and meticulous proofreading with a brand-savvy voice.

My background spans content moderation, social media engagement, and public relations across government and corporate environments. I have a track record of outstanding customer service, data-driven insights, and reliable performance under pressure, with a proven ability to multitask and adapt to fast-changing priorities.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

English

Fluent

Work Experience

Administrator of Social Media at CafePress

July 1, 2015 - March 31, 2021

Monitored and engaged with visitors via Facebook, Twitter, Trust Pilot, Amazon UK/US/Germany/Canada, Google Profile, YouTube, and other platforms; interpreted data and reported trends to upper management; handled customer concerns presented through social channels; liaised with Content Usage Team regarding content complaints; responded to complaints via media platforms; informed Content Team of consumer complaint trends; answered phone calls in the Call Center; managed Better Business Bureau inquiries; earned multiple awards for customer engagement and perfect attendance; performance recognized in reviews.

Psychiatric Intake Specialist at Floyd County Government

May 1, 2015 - January 31, 2017

Assessed and admitted new patients; maintained accurate and thorough logs of patient behaviors and activities; administered medications; engaged with and supervised patients in approved activities; part-time while holding other positions.

Lead Agent at Republic Airlines

July 1, 2007 - May 31, 2015

Trained new staff; wrote nightly maintenance news briefs for departments; communicated upcoming parts and tasks; shipped parts to maintenance facilities and vendors; received parts into inventory; ordered necessary parts and tooling; wrote task cards when parts could not be located; assisted in maintaining an orderly and efficient work area; operated forklift.

Lead Agent, Trainer and Ground Security Coordinator at Air Wisconsin Airlines

August 1, 1999 - July 31, 2007

Trained new employees in ticketing, boarding, and rebooking; monitored security checkpoints; resolved customer concerns promptly; maintained safety regulations; received multiple awards for outstanding customer service.

Public Relations Specialist at Regional Airport Authority

September 1, 1996 - August 31, 1999

Wrote and issued press releases; answered letters and calls from the public; operated the switchboard; staffed public events; shipped brochures and materials; helped create learning materials for adults and children; on-call for press releases; greeted visitors, board members, and officials at events.