I am a driven and detail-oriented IT professional, passionate about technology and its power to solve real-world problems. With experience as a Field Service Engineer, I thrive on tackling challenges and providing effective solutions to clients. My background in computer science and technical support has equipped me with a strong foundation to deliver exceptional service and support. In my spare time, I enjoy enhancing my skills through self-directed learning. I am always on the lookout for opportunities to leverage technology in innovative ways and contribute to projects that make a difference. I believe in continuous improvement and collaboration, and I am excited about future endeavors in the tech industry.

TIMOTHY J. MAHONEY

I am a driven and detail-oriented IT professional, passionate about technology and its power to solve real-world problems. With experience as a Field Service Engineer, I thrive on tackling challenges and providing effective solutions to clients. My background in computer science and technical support has equipped me with a strong foundation to deliver exceptional service and support. In my spare time, I enjoy enhancing my skills through self-directed learning. I am always on the lookout for opportunities to leverage technology in innovative ways and contribute to projects that make a difference. I believe in continuous improvement and collaboration, and I am excited about future endeavors in the tech industry.

Available to hire

I am a driven and detail-oriented IT professional, passionate about technology and its power to solve real-world problems. With experience as a Field Service Engineer, I thrive on tackling challenges and providing effective solutions to clients. My background in computer science and technical support has equipped me with a strong foundation to deliver exceptional service and support.

In my spare time, I enjoy enhancing my skills through self-directed learning. I am always on the lookout for opportunities to leverage technology in innovative ways and contribute to projects that make a difference. I believe in continuous improvement and collaboration, and I am excited about future endeavors in the tech industry.

See more

Work Experience

Field Service Engineer at Unknown
January 1, 2022 - December 1, 2022
Responsible for providing technical support and solutions for various clients. Enhanced customer satisfaction by ensuring timely response and resolution.
Help Desk Technician at Hopelwell Valley School District
August 1, 2019 - May 1, 2021
Managed IT support for over 2,000 users, ensuring prompt troubleshooting of hardware, software, and network issues.
Field Service Engineer at NJ
December 1, 2022 - Present
Oversaw technical programs involving onboarding efficiency and 30% time knowledge reduction. Led initiatives resulting in innovative preventative solutions, reducing reactive maintenance by 25%.
Help Desk Technician at Hopwell Valley School District
August 1, 2019 - May 1, 2021
Managed all tech-related tickets across 2,000+ users with a 95% first-touch resolution rate. Supported administration systems, VoIP, and printing solutions. Provided troubleshooting for hardware and software issues during COVID-19 hybrid operations, maintaining continuous support.

Education

BA Computer Science at Thomas Edison State University
January 1, 2024 - July 1, 2025
BA Computer Science at Thomas Edison State University
January 1, 2024 - July 1, 2025

Qualifications

Add your qualifications or awards here.