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I'm Heidi Wheeler, a dynamic and versatile professional with extensive experience in product tagging, customer experience, and content management, complemented by a background in beauty therapy. I'm proficient at verifying content for accuracy, improving product visibility, and managing customer queries. I excel at collaborating across teams to streamline processes and address diverse needs, delivering meticulous results with an entrepreneurial mindset. I'm passionate about continuous improvement, learning, and delivering exceptional experiences for customers and colleagues alike, and I'm excited to contribute to team and organisational success.…I'm Heidi Wheeler, a dynamic and versatile professional with extensive experience in product tagging, customer experience, and content management, complemented by a background in beauty therapy. I'm proficient at verifying content for accuracy, improving product visibility, and managing customer queries. I excel at collaborating across teams to streamline processes and address diverse needs, delivering meticulous results with an entrepreneurial mindset. I'm passionate about continuous improvement, learning, and delivering exceptional experiences for customers and colleagues alike, and I'm excited to contribute to team and organisational success.

Heidi Wheeler

Content Producer, Content Designer, Photographer, +4

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I'm Heidi Wheeler, a dynamic and versatile professional with extensive experience in product tagging, customer experience, and content management, complemented by a background in beauty therapy. I'm proficient at verifying content for accuracy, improving product visibility, and managing customer queries. I excel at collaborating across teams to streamline processes and address diverse needs, delivering meticulous results with an entrepreneurial mindset. I'm passionate about continuous improvement, learning, and delivering exceptional experiences for customers and colleagues alike, and I'm excited to contribute to team and organisational success.…I'm Heidi Wheeler, a dynamic and versatile professional with extensive experience in product tagging, customer experience, and content management, complemented by a background in beauty therapy. I'm proficient at verifying content for accuracy, improving product visibility, and managing customer queries. I excel at collaborating across teams to streamline processes and address diverse needs, delivering meticulous results with an entrepreneurial mindset. I'm passionate about continuous improvement, learning, and delivering exceptional experiences for customers and colleagues alike, and I'm excited to contribute to team and organisational success.

Available to hire

I’m Heidi Wheeler, a dynamic and versatile professional with extensive experience in product tagging, customer experience, and content management, complemented by a background in beauty therapy. I’m proficient at verifying content for accuracy, improving product visibility, and managing customer queries. I excel at collaborating across teams to streamline processes and address diverse needs, delivering meticulous results with an entrepreneurial mindset.

I’m passionate about continuous improvement, learning, and delivering exceptional experiences for customers and colleagues alike, and I’m excited to contribute to team and organisational success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Content Coordinator at SilkFred Ltd

July 1, 2022 - January 1, 2025

Created and managed up to 40 content briefs per month in Jira, detailing project requirements, objectives, and timelines. Assigned and tracked tasks to team members through Jira, improving collaboration and efficiency. Provided clear instructions for task completion, including organising photoshoots and video production, while clarifying submission protocols and deadlines. Included links to relevant products and examples in ticket descriptions to ensure access to resources. Facilitated communication and feedback through Jira, streamlining the approval process. Monitored project progress within Jira to ensure timely completion of content assignments, improving overall workflow efficiency.

Customer Experience Agent at SilkFred Ltd

July 1, 2022 - January 1, 2025

Addressed 40-100 customer queries and concerns via email and live chat using Zendesk. Resolved complex issues with problem-solving to ensure customer satisfaction and loyalty. Handled challenging situations with empathy and patience, explained company processes and policies clearly, escalated unresolved complaints, documented interactions in the internal system, and maintained accurate records. Communicated with brands regarding customer inquiries and stock availability. Coordinated with the warehouse via Monday.com for updates on international deliveries and participated in team meetings to improve service quality and efficiency. Updated customer data and processed refunds to ensure smooth transactions.

Product Tagger at SilkFred Ltd

July 1, 2022 - January 1, 2025

Verified that content aligns with tagging criteria and maintained tag accuracy through ongoing monitoring and updates. Assigned suitable tags to items following established guidelines. Attended routine team meetings for project updates and continuous improvement of tagging protocols. Ensured accurate spelling on each item and flagged items misplaced within categories. Applied SEO-focused keywords to improve tagging effectiveness.

Beauty Therapist at Self Employed

February 1, 2008 - July 1, 2022

Provided beauty treatments to walk-in and scheduled clients. Maintained a clean and safe workspace, prepared treatment rooms per SOP, and ensured records of treatment parameters, observations, and aftercare. Offered expert advice to clients to support informed treatment progress and maintained professional and confidential client interactions.

Administrative Assistant at Lawn Science

February 1, 2022 - February 1, 2023

Updated customer data in the CRM for accuracy, entered and managed customer details in the database, conducted regular data backups, processed and printed invoices, organized paperwork for streamlined filing, digitised information from paper documents for easier access.