Available to hire
I am Lindsey Marshall, a senior instructional designer and learning leader with a proven track record delivering enterprise-scale ERP training and digital learning programs across government, infrastructure, and transport sectors. I translate complex technical specifications into practical learning outcomes, applying ADDIE and ADKAR to drive user adoption and measurable performance improvements. I collaborate closely with SMEs, IT, and vendor partners to design, test, rollout, and continuously improve training assets, supported by my background in psychology and adult education.
In my work, I design blended and digital learning that aligns with evolving business processes, leveraging analytics to measure impact and inform ongoing capability development. I enjoy leading cross-functional teams, mentoring junior IDs, and communicating complex concepts clearly to diverse stakeholder groups to uplift digital capability and organisational performance.
Skills
Experience Level
Expert
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Expert
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Intermediate
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Intermediate
Work Experience
Senior Instructional Designer at Commonwealth Superannuation Corporation
February 1, 2025 - November 1, 2025Led design and development of 6 mandatory online learning modules and 4 face-to-face programs for the National Learning Expo. Established a concise training, project and communications plan; coordinated with department SMEs; designed programs in Articulate Rise and Storyline; facilitated one-on-one coaching and mentoring sessions.
Online Learning Lead at ACT Education Directorate
February 1, 2024 - August 1, 2024Reviewed and revamped two mandatory online modules (WHS and Occupational Violence) and designed two new modules for Due Diligence and Psychosocial Safety. Established a training plan, coordinated with SMEs, conducted TNA interviews, created multiple eLearning assets, produced 3 VideoScribe files, and provided weekly PMO reporting.
Lead Instructional Designer – Tait Communications at Tait Communications
May 1, 2024 - July 1, 2024Rescued a time-critical training deliverable for a 1 July go-live of SAP S4Hana Public Cloud by outlining a design solution, leveraging Storyline ScreenCast, upskilling two IDs, developing a delivery template, and providing ongoing support to the Change Manager.
Training Lead at MSD
May 1, 2023 - November 1, 2023Rapidly landed and restored confidence in training to support a major Oracle FMIS and Asset Management rollout; established a training plan for procurement, coordinated with BAU L&C teams, facilitated TNA workshops, created multiple eLearning assets, and managed a team of 3 instructional designers.
Senior Instructional Designer at Netsafe
October 1, 2022 - August 1, 2023Developed 6 eLearning modules for a schools program on cyber safety and online bullying; liaised with LMS suppliers, activated and themed the LMS, obtained SME content, created educator and student versions, and published modules using Articulate Review.
Senior Instructional Designer at Fleetcor
September 1, 2022 - February 1, 2023Designed induction-level eLearning for a Salesforce installation and integrated Card Management System; documented processes, published to internal wiki, built storyline simulations and 'show me / try me' modules, created a Fleetcor template, and published to LMS with knowledge checks.
Senior Instructional Designer at NZ Domain Name Commissioner
June 1, 2021 - December 1, 2022Commissioned and built a new LMS and online programs for the launch of the Online Dispute Resolution system, plus rapid eLearning on H&S and Te Reo Māori for launch readiness.
Senior Instructional Designer at Fidelity Life
May 1, 2022 - October 1, 2022Developed eLearning for a new customer management system, combining system- and soft-skills training with interactive Storyline simulations.
Senior Instructional Designer at Skills Group
February 1, 2021 - December 1, 2021Developed RISE modules for plumbers and drainlayers to convert traditional training into digital assets.
Digital Training Specialist at Waikato Regional Council
January 1, 2022 - May 1, 2022Designed, developed and delivered both face-to-face and virtual training assets for an organisation-wide upgrade, including the launch of Infor Asset Management.
Senior Instructional Designer at Stats NZ
April 1, 2022 - July 1, 2022Modernised traditional training materials into a digital resource guide for new starters, explaining must-knows and must-dos.
Senior Instructional Designer at Department of Internal Affairs
February 1, 2022 - July 1, 2022Rapidly built eLearning for Oracle HCM and Asset Management System rollout, including interactive Storyline simulations.
Senior Delivery Specialist – System at Mercedes Benz Global Training (Sydney)
December 1, 2021 - December 31, 20214-week contract to introduce the new dealership model; content review, virtual facilitation, and rollout of a new integrated online/offline sales platform for 450 staff.
ICT Training Specialist at Upper Hutt City Council
September 1, 2020 - December 1, 2022Developed and delivered in-person and digital learning resources for an organizational system transition (Office 365, SharePoint, Teams, cloud adoption).
Senior Instructional Designer at Auckland City Council & WSP
June 1, 2021 - October 1, 2021Constructed learning programs to support NZ accreditation of WSP training, including interactive Storyline simulations.
Senior Instructional Designer at Department of Internal Affairs
May 1, 2021 - September 1, 2021Quickly constructed eLearning for the Oracle FMIS and Asset Management System launch, including interactive Storyline simulations.
Learning and OD Specialist at Barnardos
February 1, 2020 - August 1, 2021Designed an organisation-wide learning structure; conducted needs analysis; improved the digital learning strategy; negotiated LMS upgrade to lower costs.
Senior Instructional Designer at MBIE – Dept Immigration
December 1, 2019 - March 1, 2020Revitalised immigration induction pathways; developed both in-person and digital learning tools.
Senior Training Lead at Land Information NZ
December 1, 2017 - May 1, 2018Led senior training initiatives; designed and delivered learning programs to support information management strategies.
Senior Sales Enablement Consultant at Yellow
June 1, 2016 - January 1, 2018Delivered sales enablement programs and facilitated knowledge transfer during growth initiatives.
Senior Training Consultant at Wentworth People
July 1, 2010 - February 1, 2014Provided senior training consulting on leadership and capability development projects.
Business Development Manager at LSI Consulting
August 1, 2009 - June 1, 2010Led business development and client engagement across training and organisational development initiatives.
Sales and Marketing Manager at Herrmann International Asia
July 1, 2006 - August 1, 2009Managed sales and marketing efforts for organizational development solutions across Asia.
Director at Grand Performance
February 1, 1997 - August 1, 2009Led organizational development and training initiatives at a strategic level.
NTC Training Manager at Westpac Australia
November 1, 1995 - January 1, 1997Managed national training programs and learning initiatives for customer service teams.
Training Manager & Service Quality Manager at Westpac NZ
January 1, 1988 - November 1, 1995Oversaw training and service quality programs across the New Zealand network.
Education
BA in Psychology and Education at University of Auckland, NZ
January 11, 2030 - December 14, 2025Diploma in Operatic Art at University of Sydney, Australia
January 11, 2030 - December 14, 2025University Entrance at Mt Albert Grammar School, Auckland
January 11, 2030 - December 14, 2025Qualifications
Certificate IV Workplace Training and Assessing
January 11, 2030 - December 14, 2025Industry Experience
Education, Government, Professional Services, Software & Internet, Telecommunications, Transportation & Logistics
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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