Hello! I’m Rahi Zamani—a results-driven professional with extensive experience in customer service, marketing, CRM, and cross-functional collaboration. I’ve led teams, improved customer satisfaction, and streamlined operations across Sony, Nanoleaf, and Gertex, consistently turning insights into action that drives growth. I’m passionate about aligning customer feedback with product development and sales strategies to deliver measurable impact. I thrive in fast-paced, collaborative environments where I can coach others, implement training, and build efficient processes that elevate the customer experience. I enjoy turning complex challenges into clear plans, communicating with empathy, and leading cross-department initiatives that move projects forward.

RAHI ZAMANI

Hello! I’m Rahi Zamani—a results-driven professional with extensive experience in customer service, marketing, CRM, and cross-functional collaboration. I’ve led teams, improved customer satisfaction, and streamlined operations across Sony, Nanoleaf, and Gertex, consistently turning insights into action that drives growth. I’m passionate about aligning customer feedback with product development and sales strategies to deliver measurable impact. I thrive in fast-paced, collaborative environments where I can coach others, implement training, and build efficient processes that elevate the customer experience. I enjoy turning complex challenges into clear plans, communicating with empathy, and leading cross-department initiatives that move projects forward.

Available to hire

Hello! I’m Rahi Zamani—a results-driven professional with extensive experience in customer service, marketing, CRM, and cross-functional collaboration. I’ve led teams, improved customer satisfaction, and streamlined operations across Sony, Nanoleaf, and Gertex, consistently turning insights into action that drives growth. I’m passionate about aligning customer feedback with product development and sales strategies to deliver measurable impact.

I thrive in fast-paced, collaborative environments where I can coach others, implement training, and build efficient processes that elevate the customer experience. I enjoy turning complex challenges into clear plans, communicating with empathy, and leading cross-department initiatives that move projects forward.

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Language

English
Fluent

Work Experience

Customer Service Associate at Gertex Solutions
June 1, 2025 - December 1, 2025
Coordinated with the sales team to process equipment orders, meeting sales deadlines and closing over 50 orders. Followed up with clients weekly to settle over 25 unpaid invoices and accelerate payment cycles. Oversaw all equipment sales, rentals, parts and service orders, maintaining smooth operation flow and dissolving large backlog. Partnered with suppliers to ship equipment to clients, ensuring on-time delivery and damage-free receipt.
Customer Service Associate (Contract) at Gertex Solutions
June 1, 2025 - December 1, 2025
Coordinated with the sales team to process equipment sales orders, meeting all sales deadlines closing over 50 orders. Proactively followed up with clients on unpaid equipment invoices. Oversaw all order aspects of the equipment division (Sales, Rentals, Parts and Service Orders) maintaining operation flow. Communicated with suppliers to ensure preparation and shipment of equipment to clients.
Customer Experience Supervisor at Nanoleaf Canada Ltd
September 1, 2018 - June 1, 2025
Supervised and supported 15 agents, ensuring they meet weekly KPIs through coaching, training, and handling issues on their behalf. Managed all customer escalations, resolving issues with empathy and communication. Developed and implemented training materials to support agents. Collaborated with the product development team testing products, increasing customer experience through feedback.
Customer Support Coordinator at Sony Head Office of Canada
August 1, 2010 - September 1, 2018
Managed 15–20 top accounts monthly for Sony Canada's president, Streamlined order tracking and issue logging in SAP/CRM, reducing backlog. Resolved high end customer technical issues by working with the tech team to find a solution. Provided daily updates to customers on overdue unresolved issues.
Project Management Coordinator at Pristine Printing
April 1, 2007 - July 1, 2010
Managed and tracked 200 projects daily. Monitored overdue projects to ensure 24-hour resolution. Used Avanti software to manage customer accounts which reduced project overlapping. Reestablished new business with older clients to increase sales.

Education

Diploma at Humber College
September 1, 2009 - September 1, 2012
Architectural Technology at Humber College
September 1, 2009 - September 1, 2012
Diploma in Architectural Technology at Humber College
September 1, 2009 - September 1, 2012

Qualifications

Add your qualifications or awards here.

Industry Experience

Manufacturing, Software & Internet, Media & Entertainment, Professional Services, Retail, Telecommunications