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Currently I am studying a diploma in digital marketing from IHBC college, where I have acquired a solid knowledge in aspects of digital marketing. Multilingual customer service professional with 8 years’ experience who excels in optimising customer experiences and has a proven track record of resolving customer inquiries, ensuring satisfaction, and implementing process improvements, Also, with 2 years of experience in Pick and Pack.…Currently I am studying a diploma in digital marketing from IHBC college, where I have acquired a solid knowledge in aspects of digital marketing. Multilingual customer service professional with 8 years’ experience who excels in optimising customer experiences and has a proven track record of resolving customer inquiries, ensuring satisfaction, and implementing process improvements, Also, with 2 years of experience in Pick and Pack.

Leidy Johanna Camacho

Project Manager, Content Creator, Content Designer, +2

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Currently I am studying a diploma in digital marketing from IHBC college, where I have acquired a solid knowledge in aspects of digital marketing. Multilingual customer service professional with 8 years’ experience who excels in optimising customer experiences and has a proven track record of resolving customer inquiries, ensuring satisfaction, and implementing process improvements, Also, with 2 years of experience in Pick and Pack.…Currently I am studying a diploma in digital marketing from IHBC college, where I have acquired a solid knowledge in aspects of digital marketing. Multilingual customer service professional with 8 years’ experience who excels in optimising customer experiences and has a proven track record of resolving customer inquiries, ensuring satisfaction, and implementing process improvements, Also, with 2 years of experience in Pick and Pack.

Available to hire

Currently I am studying a diploma in digital marketing from IHBC college, where I have acquired a solid knowledge in aspects of digital marketing.

Multilingual customer service professional with 8 years’ experience who excels in optimising customer experiences and has a proven track record of resolving customer inquiries, ensuring satisfaction, and implementing process improvements, Also, with 2 years of experience in Pick and Pack.

Skills

CRM

Salesforce

Experience Level

CRM

Expert

Salesforce

Expert

Language

English

Advanced

Spanish; Castilian

Fluent

Portuguese

Advanced

Work Experience

Warehouse Operations at Designed Mouldings

January 1, 2023 - Present

Accurately selected and packaged products for shipment; maintained accurate inventory records; conducted regular counts; optimized stock levels; used warehouse management software to track inventory, manage orders, and improve overall warehouse efficiency; demonstrated understanding of WHS regulations and practices, with commitment to maintaining a safe work environment.

Bilingual Customer Service Representative at Johnson & Johnson

January 1, 2021 - January 1, 2022

Demonstrated ability to provide timely and effective solutions to customer issues in a professional manner; attended to and processed requests in Spanish and Portuguese; maintained comprehensive Salesforce records to track customer inquiries, resolutions, and follow-ups; managed client order entries in the SAP system, ensuring order details were recorded correctly for seamless fulfillment.

Multilingual Customer Service Representative at Medtronic

January 1, 2019 - January 1, 2021

Managed corporate accounts in English, Spanish and Portuguese to meet clients’ needs and expectations; tracked and managed orders efficiently through the SAP system, monitoring status and resolving issues; designed communication strategies to improve processes, identified bottlenecks, and implemented process enhancements; contributed to overall customer satisfaction and timely service.