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I’m Tracie Fitch, a results-oriented Social Media Manager and digital marketing professional with 15+ years supporting startups and brands in remote settings. I thrive on helping clients grow their online presence through thoughtful strategy, content creation, and responsive service. I value relationships, lifelong learning, and sustainable living, and I bring a friendly, collaborative approach to every project. I’m comfortable balancing multiple initiatives, embracing new technologies, and turning challenges into opportunities for growth.…I’m Tracie Fitch, a results-oriented Social Media Manager and digital marketing professional with 15+ years supporting startups and brands in remote settings. I thrive on helping clients grow their online presence through thoughtful strategy, content creation, and responsive service. I value relationships, lifelong learning, and sustainable living, and I bring a friendly, collaborative approach to every project. I’m comfortable balancing multiple initiatives, embracing new technologies, and turning challenges into opportunities for growth.

Tracie Fitch

Social Media Manager, Web Designer, Graphic Designer, +2

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I’m Tracie Fitch, a results-oriented Social Media Manager and digital marketing professional with 15+ years supporting startups and brands in remote settings. I thrive on helping clients grow their online presence through thoughtful strategy, content creation, and responsive service. I value relationships, lifelong learning, and sustainable living, and I bring a friendly, collaborative approach to every project. I’m comfortable balancing multiple initiatives, embracing new technologies, and turning challenges into opportunities for growth.…I’m Tracie Fitch, a results-oriented Social Media Manager and digital marketing professional with 15+ years supporting startups and brands in remote settings. I thrive on helping clients grow their online presence through thoughtful strategy, content creation, and responsive service. I value relationships, lifelong learning, and sustainable living, and I bring a friendly, collaborative approach to every project. I’m comfortable balancing multiple initiatives, embracing new technologies, and turning challenges into opportunities for growth.

Available to hire

I’m Tracie Fitch, a results-oriented Social Media Manager and digital marketing professional with 15+ years supporting startups and brands in remote settings. I thrive on helping clients grow their online presence through thoughtful strategy, content creation, and responsive service.

I value relationships, lifelong learning, and sustainable living, and I bring a friendly, collaborative approach to every project. I’m comfortable balancing multiple initiatives, embracing new technologies, and turning challenges into opportunities for growth.

Skills

Web Design

SEO

Experience Level

Web Design

Expert

SEO

Expert

Language

English

Fluent

Work Experience

Solar Sales and Customer Service Specialist at RenewableOutdoors.com

June 1, 2024 - August 1, 2025

Delivered exceptional customer service by responding promptly to inquiries via phone, email, and live chat. Provided expert guidance on solar energy solutions, offering clear and detailed product information. Assisted customers in identifying suitable products, managing quotes, and completing orders efficiently. Proactively engaged with potential clients to generate new leads and drive sales opportunities. Negotiated and closed sales to consistently meet and exceed targets. Handled customer concerns and complaints with professionalism and empathy, ensuring timely resolution. Maintained accurate and organized records of customer communications, sales transactions, and follow-ups. Collaborated cross-functionally with sales, operations, and support teams to optimize customer experience and workflow. Stayed current on solar technology advancements, product updates, and industry trends to enhance service delivery.

Landscape/Permaculture Garden Designer at Wanderflower Wellness Farm

August 1, 2020 - Present

Create custom design plans, transforming yards and outdoor spaces into eco-friendly, aesthetically pleasing and functional landscapes and food forest wellness gardens that reflect client stories. Collaborate with clients to develop environmentally friendly horticulture practices and landscape design plans that meet their needs and vision. Ensure designs comply with local zoning and building codes. Research and select appropriate plants, trees, and materials; create project budgets and timelines; manage projects within parameters. Provide excellent customer service and follow-up to maintain client satisfaction.

Customer Service Concierge/Data Team at BOOKOUTDOORS.com

August 1, 2021 - Present

Provided high-volume phone, email, and chat support to guests and internal teams. Assisted inquiries related to RV Resorts, Campgrounds & Glamping Retreats, reservations, travel planning, and partner programs. Engaged with social media customer inquiries via Zendesk. Guided customers through the reservation and booking process. Onboarded partners, conducted data research, improved processes, supported digital marketing, and website editing.

Chat Support Agent at SimplrFlex.com

November 1, 2018 - December 1, 2021

Provided high-volume technical support, research, and customer service for online e-commerce retailers via chat, email, social media, and SMS. Assisted customers with order placement, general customer service, and escalated issues.

Community Engagement Specialist at LearningHerbs.com

April 1, 2020 - July 1, 2021

Provided high-volume technical support, customer service, community engagement, education, digital design, social media marketing and assistance via chat, email, and social platforms. Assisted with Live Facebook webinars, streams and launches and website edits. Supported customers with orders & shipping inquiries, account changes, general customer service, online course navigations. Engaged with community and customers via social media.

Chat Support Specialist at AnywhereExperts.us

December 1, 2017 - December 1, 2019

High volume technical support via chat - handling 20-30 chats per day. Provided technical support for mobile devices (iOS/Android/Windows OS). Assisted with setting up new devices, software updates, connecting mobile & smart devices and providing security and cloud back-up.

Remote Freelance Web Designer & Social Media Manager at WanderflowerCreative

May 1, 2001 - December 1, 2019

Build, design, optimize the performance from concept to delivery & maintenance of responsive, user-centric, high-impact brand identities & websites including e-commerce for nationwide & niche-related companies. Collaborated with clients to develop and execute proactive social media content calendars, email marketing calendars, and managed all phases of digital marketing initiatives. Wrote clear copy for marketing & design materials; increased billable rate; stayed current with technology.

Customer Support Specialist at DoorDash

October 1, 2014 - October 1, 2017

Coordinated with Dispatch System to call in high-end restaurant orders across the U.S. Responded to live chat requests and confirmed orders with management. Utilized multi-merchant online ordering systems and websites to place orders. Managed over 30 calls per hour while communicating with management via chat. Executed order escalations and general customer service duties.