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I am a solutions-driven business analyst with 7 years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations and e-commerce solutions that drive business goals. Notable achievements include saving the company $500K annually and increasing revenue by 15% in 2021. I am skilled at communicating, negotiating, coordinating multiple deliverables, and building strong relationships with departments, business owners, senior management, and stakeholders.…I am a solutions-driven business analyst with 7 years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations and e-commerce solutions that drive business goals. Notable achievements include saving the company $500K annually and increasing revenue by 15% in 2021. I am skilled at communicating, negotiating, coordinating multiple deliverables, and building strong relationships with departments, business owners, senior management, and stakeholders.

Omolola Ademola

Project Manager, Designer, Graphic Designer, +2

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I am a solutions-driven business analyst with 7 years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations and e-commerce solutions that drive business goals. Notable achievements include saving the company $500K annually and increasing revenue by 15% in 2021. I am skilled at communicating, negotiating, coordinating multiple deliverables, and building strong relationships with departments, business owners, senior management, and stakeholders.…I am a solutions-driven business analyst with 7 years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations and e-commerce solutions that drive business goals. Notable achievements include saving the company $500K annually and increasing revenue by 15% in 2021. I am skilled at communicating, negotiating, coordinating multiple deliverables, and building strong relationships with departments, business owners, senior management, and stakeholders.

Available to hire

I am a solutions-driven business analyst with 7 years of experience leading cross-functional teams in the development, documentation, and delivery of process innovations and e-commerce solutions that drive business goals.

Notable achievements include saving the company $500K annually and increasing revenue by 15% in 2021. I am skilled at communicating, negotiating, coordinating multiple deliverables, and building strong relationships with departments, business owners, senior management, and stakeholders.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Business Analyst at ExpertEdge

October 1, 2023 - Present

Facilitated and contributed to a new system implementation including an Order-to-Delivery solution; oversaw website creation, ordering, and administrative functions for client; managed product backlog refinement, user stories, and acceptance criteria; conducted requirements gathering sessions using JAD and brainstorming; translated business requirements into functional specifications using UML use cases; produced mockups and wireframes with Microsoft Visio; created a requirements traceability matrix to ensure coverage; supported UAT, defect logging and retesting; led production cutover planning and go-live readiness activities, achieving a 98% pass rate for test cases; conducted three design-thinking workshops with end users to identify use cases and develop requirements; performed gap analyses and facilitated collaborative design sessions with clients and the implementation team to design effective solutions.

Client Relations Analyst at IA Financial Group

January 1, 2018 - February 1, 2023

Managed client onboarding and documentation collection, account setup, and regulatory compliance; processed client transactions and monitored activity for AML/KYC; analyzed client data to identify trends and generate dashboards tracking KPIs; assessed client risk profiles and performed due diligence; escalated suspicious activity as needed; identified process inefficiencies in onboarding and client administration; recommended and implemented improvements, automation, and workflow enhancements to streamline operations and enhance service delivery; used user story elicitation to align requirements with stakeholders and collaborated with QA to develop and execute test plans.

Customer Service Analyst at Reliance Home Comfort (HVAC, WATER HEATER SERVICES)

July 1, 2016 - February 1, 2018

Responded to customer inquiries via phone, email, or chat; analyzed issues to identify root causes and determine appropriate solutions; identified process inefficiencies in service request workflows and resolution processes; collaborated with cross-functional teams to expedite processes and improve service delivery; collected and analyzed customer feedback to drive service improvements; provided technical support for customer service tools and worked with IT to resolve system problems and implement reliability improvements.

Business Process Analyst at University College Hospital

November 1, 2007 - November 1, 2008

Conducted analysis of administrative process flows for staff vacations during a period of understaffing; mapped processes to identify bottlenecks and collaborated with stakeholders to redesign procedures; implemented improvements such as earlier vacation scheduling and enhanced record-keeping; established process performance metrics and conducted regular evaluations to monitor progress.

Volunteer Assistant at JusticeNet

May 1, 2011 - April 1, 2012

Worked in a busy call center handling 300–400 calls per day; gathered client requirements and entered data into a centralized database; maintained relationships with clients and connected them with suitable lawyers; managed escalated service concerns and submitted requests to prevent reoccurring issues; analyzed reports to identify process improvements and educated clients on services and billing.