Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Global Luxury & Lifestyle Learning Manager at Six Senses Corporate IHG Hotels & Resorts
February 1, 2023 - PresentDesign and implement brand learning solutions for Luxury & Lifestyle GMs, onboard new hires via MyRecruit, deliver GM learning curriculum to build loyalty and community, and oversee hotel opening trainings.
Global Luxury & Lifestyle Learning Manager at Six Senses Corporate / IHG Hotels & Resorts
February 1, 2023 - PresentDesigns and implements brand-level onboarding and learning programs for Luxury & Lifestyle General Managers; leads the integration of MyRecruit; delivers curriculum for existing GMs; opens training for new hotels; develops e-learning content and mobile app experiences; manages learning calendars and KPIs across properties.
Group Manager (Training & Projects) at Six Senses Hotels Resorts Spas (under IHG) - Corporate Office
April 1, 2014 - February 1, 2023Own and supervise L&D for all hotels, consolidate training data and KPIs, manage calendars, pre-opening training, conduct sessions on service standards, safety, change management, wellness; develop collateral; online learning; oversaw 120+ e-learning courses; internship/trainee program; manage HR social media.
Group Manager (Training & Projects) at Six Senses Hotels Resorts Spas (under IHG)
April 1, 2014 - February 1, 2023Owns and oversees L&D across hotels, resorts and residences; consolidates training data and KPIs; designs and drives on-site and virtual training; pre-opening HR & training plans and onboarding; develops administrative collateral; online learning with 120+ e-learning courses; manages internship/trainee programs and HR social media presence.
Sales & Membership Executive Manager at Six Senses Spa at Sharq Village (now closed), Doha
July 1, 2012 - April 1, 2014Revamped Spa Club Membership; expanded 700+ members; marketing collateral and events; reported to ownership; contributed to opening five spas in MENA; developed membership programs and corporate contracts.
Entre Met Station Head Chef & Banquet Supervisor at Fairmont Hotels & Resorts, St. Andrews, Canada
May 1, 2011 - November 1, 2011Lead cook and team leader for lunch/dinner service; private catering functions; demonstrations to guests; created monthly seasonal dishes; worked under pressure; reduced costs by 8% through waste reduction.
Entre Met Station Head Chef & Banquet Supervisor at Fairmont Hotels & Resorts
May 1, 2011 - November 1, 2011Led lunch and dinner Entre Met station for 100-200 covers nightly; head cook and team leader for private catering; conducted live demonstrations for guests; created seasonal signature dishes; improved procedures and reduced costs via waste minimization and inventory control.
Food & Beverage Teaching Assistant at Ryerson University, Toronto
January 1, 2011 - April 1, 2011Assisted with teaching food & beverage courses; supported student learning.
Food & Beverage Teaching Assistant at Ryerson University
January 1, 2011 - April 1, 2011Teaching assistant for Food & Beverage courses; supported course delivery and student engagement.
Breakfast Line Cook at Hilton Hotels, Mississauga
November 1, 2010 - April 1, 2011Breakfast line cook; maintained service quality and procedures.
Breakfast Line Cook at Hilton Hotels
November 1, 2010 - April 1, 2011Breakfast line operations; ensured quality and efficiency during peak hours.
Line Cook at Montana’s Cookhouse, Mississauga
February 1, 2008 - April 1, 2011Prepared dishes; worked under pressure; trained team; improved cost-control and inventory.
Line Cook at Montana’s Cookhouse
February 1, 2008 - April 1, 2011Line cook responsible for menu items; worked under pressure to meet service quality standards; supported inventory and team training.
Education
Master’s in International Business (Hotel, Resort & Spa Management) at Swiss School of Hotel Management (SHMS), Switzerland
January 11, 2030 - June 1, 2012Bachelor of Commerce (Hospitality & Tourism Management) at Toronto Metropolitan University (Ryerson), Canada
January 11, 2030 - May 1, 20117-Month Student Exchange Program in Hospitality & Tourism Management at Auckland University of Technology, New Zealand
February 1, 2010 - August 1, 2010Master's in International Business (Hotel, Resort & Spa Management) at Swiss School of Hotel Management (SHMS)
January 11, 2030 - June 1, 2012Bachelor of Commerce (Hospitality & Tourism Management) at Toronto Metropolitan University (Ryerson), Canada
January 11, 2030 - May 1, 2011Student Exchange Program in Hospitality & Tourism Management at Auckland University of Technology, New Zealand
February 1, 2010 - August 1, 2010Qualifications
Certified Professional in Training Management (CPTM™)
June 1, 2024 - December 18, 2025Leading People
March 1, 2022 - December 18, 2025Adult Learning Theory
March 1, 2020 - December 18, 2025Emergency First Response - Primary Care (CPR) & Secondary Care Certification
January 1, 2016 - December 18, 2025Certified Gallup Strengths Coach
December 1, 2016 - December 18, 2025CPTM (Certified Professional in Training Management)
June 1, 2024 - December 18, 2025Leading People
March 1, 2022 - December 18, 2025Adult Learning Theory
March 1, 2020 - December 18, 2025Certified Gallup Strengths Coach
December 1, 2016 - December 18, 2025Emergency First Response - Primary Care (CPR) & Secondary Care Certification
January 1, 2016 - December 18, 2025Industry Experience
Travel & Hospitality, Education, Professional Services, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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