Available to hire
Hi, I’m Liam Hiebert. I’m a detail-oriented quality assurance and web development professional with over three years of experience delivering reliable, high-performance web applications. I’m skilled in JavaScript, HTML/CSS, and providing clear, friendly customer support to B2B clients to understand their needs and drive optimized solutions.
I thrive in fast-paced environments, continually learning new frameworks and tools to improve system reliability and security. I’ve advised on secure hosting, best practices for web security, and delivered tailored solutions that boost user satisfaction and performance.
Language
English
Fluent
Work Experience
Freelance Remote Full Stack Web Developer
August 1, 2024 - PresentLed development and support for interactive web applications using Three.js and other JavaScript libraries. Resolved over 95% of client-reported issues on first contact by leveraging strong troubleshooting and problem-solving skills, ensuring alignment with project goals. Ensured error-free deployments through meticulous server setup, deployment, and remote issue resolution. Fostered client retention by providing proactive technical support and collaborating with B2B clients to gather requirements, negotiate revisions, and address complex challenges. Guided clients through secure server setups and optimized deployments, reducing downtime and improving performance. Adapted quickly to evolving technologies and client requirements in a fast-paced freelance environment, continuously learning new frameworks and tools.
Information Technology Support Specialist at Blackvalve
January 1, 2023 - September 1, 2024Improved system reliability and achieved 99.9% uptime by proactively monitoring and benchmarking server hardware, identifying and resolving performance bottlenecks in a fast-paced IT environment. Delivered on-call technical support and user training, providing clear documentation to reduce software errors by 30%. Minimized downtime during deployments by 25% by executing scheduled hardware upgrades and QA testing, collaborating with cross-functional teams to ensure stable operations. Strengthened cross-departmental collaboration to resolve complex technical challenges and deliver timely end-user solutions.
Production Operator at Trouw Nutrition
September 1, 2022 - August 1, 2024Consistently met or exceeded daily production quotas in a fast-paced manufacturing environment by coordinating with sales and logistics teams to optimize workflow and ensure on-time order fulfillment. Minimized machinery downtime by 20% through proactive maintenance, troubleshooting, and repairs on heavy machinery and computer systems, ensuring workflow efficiency and reliability. Improved inventory accuracy by managing stock operations, conducting precise material sampling, and using forklifts to retrieve, store, and prepare shipments in support of production. Promoted strong team collaboration across departments to maintain production quality and address workflow challenges.
Education
High School Diploma at Niverville
September 1, 2018 - June 1, 2021Qualifications
Industry Experience
Software & Internet, Manufacturing, Professional Services, Other
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