Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I'm a versatile professional with a track record in product engineering, technical writing, and digital marketing. Over the past several years, I've authored 150+ user guides and conceptual content pieces, with substantial work integrating graphics and video to support major software releases. I enjoy collaborating across product, design, and engineering teams to produce clear, engaging materials that reduce support tickets and accelerate delivery. Beyond writing, I've led onboarding improvements and built scalable print and digital workflows. My toolkit spans Adobe Creative Cloud, ArcGIS, HTML/CSS/XML, Markdown, and data-driven storytelling. I thrive in fast-paced environments where quality content and efficient processes matter as much as timely results.…I'm a versatile professional with a track record in product engineering, technical writing, and digital marketing. Over the past several years, I've authored 150+ user guides and conceptual content pieces, with substantial work integrating graphics and video to support major software releases. I enjoy collaborating across product, design, and engineering teams to produce clear, engaging materials that reduce support tickets and accelerate delivery. Beyond writing, I've led onboarding improvements and built scalable print and digital workflows. My toolkit spans Adobe Creative Cloud, ArcGIS, HTML/CSS/XML, Markdown, and data-driven storytelling. I thrive in fast-paced environments where quality content and efficient processes matter as much as timely results.

Josh A. Skills

Writer, Copywriter, Content Producer, +5





I'm a versatile professional with a track record in product engineering, technical writing, and digital marketing. Over the past several years, I've authored 150+ user guides and conceptual content pieces, with substantial work integrating graphics and video to support major software releases. I enjoy collaborating across product, design, and engineering teams to produce clear, engaging materials that reduce support tickets and accelerate delivery. Beyond writing, I've led onboarding improvements and built scalable print and digital workflows. My toolkit spans Adobe Creative Cloud, ArcGIS, HTML/CSS/XML, Markdown, and data-driven storytelling. I thrive in fast-paced environments where quality content and efficient processes matter as much as timely results.…I'm a versatile professional with a track record in product engineering, technical writing, and digital marketing. Over the past several years, I've authored 150+ user guides and conceptual content pieces, with substantial work integrating graphics and video to support major software releases. I enjoy collaborating across product, design, and engineering teams to produce clear, engaging materials that reduce support tickets and accelerate delivery. Beyond writing, I've led onboarding improvements and built scalable print and digital workflows. My toolkit spans Adobe Creative Cloud, ArcGIS, HTML/CSS/XML, Markdown, and data-driven storytelling. I thrive in fast-paced environments where quality content and efficient processes matter as much as timely results.

Available to hire

I’m a versatile professional with a track record in product engineering, technical writing, and digital marketing. Over the past several years, I’ve authored 150+ user guides and conceptual content pieces, with substantial work integrating graphics and video to support major software releases. I enjoy collaborating across product, design, and engineering teams to produce clear, engaging materials that reduce support tickets and accelerate delivery.

Beyond writing, I’ve led onboarding improvements and built scalable print and digital workflows. My toolkit spans Adobe Creative Cloud, ArcGIS, HTML/CSS/XML, Markdown, and data-driven storytelling. I thrive in fast-paced environments where quality content and efficient processes matter as much as timely results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Product Engineer II at Esri

January 1, 2020 - Present

Developed and published 150+ user guides and conceptual content pieces—50% including graphics or video—to support release of 10+ major software updates annually. Implemented style guide enhancements that improved documentation clarity and reduced user support tickets by 20%. Led adoption of a docs-as-code content strategy, helping drive the shift away from a legacy DITA system as part of an internal Change Champions initiative—enhancing authoring efficiency, enabling Git-based version control, and streamlining collaboration across teams. Mentored 5 new technical writers, reducing onboarding time by 25% through structured peer review workflows.

Associate Engineer at Ridgeline Telecom

October 1, 2019 - December 31, 2019

Produced splicing and strand cable maps supporting field-installation of 300+ network segments using AutoCAD Map 3D. Inputted 1,000+ GIS data points via 3-GIS, delivering accurate mapping assets for a major telecom client. Revamped onboarding documentation, reducing setup-related questions by 40% and boosting team efficiency.

Digital Marketing Coordinator at Eastdil Secured

November 1, 2014 - January 1, 2018

Co-founded the digital marketing team supporting 10 branches globally; scaled from 2 to 6 users within 18 months. Managed vendor network with 12+ providers, negotiating licensing deals saving 15–20% on footage/audio costs. Directed production for 50+ video/web campaigns, creating automated workflows that reduced delivery time by 30%.

Print Production Coordinator at Eastdil Secured

May 1, 2013 - October 1, 2014

Managed large-scale print runs of luxury investment materials, coordinating 100+ copy jobs per campaign across 10+ branches; ensured consistent quality control, precise assembly, and timely delivery for time-sensitive, high-stakes real estate offerings. Authored comprehensive SOPs for each stage of the print production and packaging process, standardizing operations across all assembly stations and reducing onboarding time for new team members. Set up real-time status tracking on in-house monitors, enhancing visibility for graphic designers on project progress and deadlines, which improved turnaround time and team communication.