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Hi, I’m Rebecca Hanan—a detail-oriented corporate trainer, content evaluator, and creative voice professional with 12+ years of experience analyzing clarity, structure, tone, and quality across written and verbal communication. I blend analytical rigor with creative insight from voice acting, live performance, and collaborative projects to improve communication at scale. My work includes evaluating AI-generated responses for accuracy and emotional alignment, delivering virtual instruction, and guiding guideline adherence to boost customer experience and brand storytelling. I thrive in cross-functional teams and excel at turning complex information into clear, engaging experiences.…Hi, I’m Rebecca Hanan—a detail-oriented corporate trainer, content evaluator, and creative voice professional with 12+ years of experience analyzing clarity, structure, tone, and quality across written and verbal communication. I blend analytical rigor with creative insight from voice acting, live performance, and collaborative projects to improve communication at scale. My work includes evaluating AI-generated responses for accuracy and emotional alignment, delivering virtual instruction, and guiding guideline adherence to boost customer experience and brand storytelling. I thrive in cross-functional teams and excel at turning complex information into clear, engaging experiences.

Rebecca Hanan

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Hi, I’m Rebecca Hanan—a detail-oriented corporate trainer, content evaluator, and creative voice professional with 12+ years of experience analyzing clarity, structure, tone, and quality across written and verbal communication. I blend analytical rigor with creative insight from voice acting, live performance, and collaborative projects to improve communication at scale. My work includes evaluating AI-generated responses for accuracy and emotional alignment, delivering virtual instruction, and guiding guideline adherence to boost customer experience and brand storytelling. I thrive in cross-functional teams and excel at turning complex information into clear, engaging experiences.…Hi, I’m Rebecca Hanan—a detail-oriented corporate trainer, content evaluator, and creative voice professional with 12+ years of experience analyzing clarity, structure, tone, and quality across written and verbal communication. I blend analytical rigor with creative insight from voice acting, live performance, and collaborative projects to improve communication at scale. My work includes evaluating AI-generated responses for accuracy and emotional alignment, delivering virtual instruction, and guiding guideline adherence to boost customer experience and brand storytelling. I thrive in cross-functional teams and excel at turning complex information into clear, engaging experiences.

Available to hire

Hi, I’m Rebecca Hanan—a detail-oriented corporate trainer, content evaluator, and creative voice professional with 12+ years of experience analyzing clarity, structure, tone, and quality across written and verbal communication. I blend analytical rigor with creative insight from voice acting, live performance, and collaborative projects to improve communication at scale.

My work includes evaluating AI-generated responses for accuracy and emotional alignment, delivering virtual instruction, and guiding guideline adherence to boost customer experience and brand storytelling. I thrive in cross-functional teams and excel at turning complex information into clear, engaging experiences.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

English

Fluent

Work Experience

Office Manager at Screens Plus, Inc

January 1, 2022 - Present

Increased bottom line by $60,000+ in 12 months. Managed communication, scheduling, and customer documentation. Created and oversaw two additional service crews. Developed a new line of business through opportunity analysis. Improved product quality standards through vendor collaboration.

Associate Trainer at T-Mobile

January 1, 2018 - January 1, 2022

Delivered structured virtual & onsite training. Evaluated written/verbal communication for clarity and tone. Selected as first virtual trainer in site history. Consistently exceeded goals at 118%+. Boosted training completion rates by 20% in one week.

Solution Center & Customer Resolution Expert at T-Mobile

January 1, 2013 - January 1, 2018

Handled complex escalations requiring analysis and empathy. Produced reports identifying communication gaps. Ranked Top 20% four consecutive years.

Customer Support Representative at T-Mobile

January 1, 2010 - January 1, 2013

Reduced repeat calls through clear expectation-setting. Improved NPS through communication workshops.