Evaluate and optimize the response quality of the Meta AI Business Assistant by analyzing alignment with core metrics (intent accuracy, personalization, actionability) in Korean and English. Validate advertising logic for Reels monetization, delivery algorithms, and cost-reduction strategies to ensure AI-generated insights meet professional standards. Audit AI quality reviews performed by 30 response reviewers to verify accuracy across 7 indices.

Data Annotation Specialist at Turing

April 1, 2025 - Present

Executed precise data annotation and validation for complex datasets adhering to Amazon SOPs and QA protocols; improved productivity by developing efficient solutions and streamlining workflows, reducing Average Handle Time (AHT) by 10%; boosted data accuracy by 15% through proactive collaboration and continuous feedback loops.

Web Development Lead at City University of Seattle

September 1, 2024 - January 1, 2025

Collaborated with 5 volunteers and nonprofit stakeholders to launch 7+ custom websites; acted as product & design counterpart; delivered on deadlines; increased client digital outreach by over 40% and online visibility by 30%.

Web Development Lead at City U Community Volunteer Group

January 1, 2024 - Present

Led a team of 5 developers to build and deliver 7+ full-stack web applications. Demonstrated consistent on-time delivery and Agile collaboration with design & product teams. Improved client digital presence by 40%+ via optimized and responsive UI/UX design.

Deputy Section Chief at Tawoo Shipping Corporation

June 1, 2018 - January 1, 2022

Negotiated 120+ contracts, resulting in a 15% increase in total contracts; generated additional revenue of $0.8M per year by negotiating and closing 30+ deals.

Summer Intern at GS Caltex Corporation - Jet Oil International Sales

June 1, 2017 - August 1, 2017

Facilitated negotiation of contracts worth $20M+ with more than 20 airline companies, utilizing strong communication skills; presented plan for gas tank installation in Hawaii to the Board, which was selected and is currently in the planning stage.