I have 24 years of design and development experience in instructional design, eLearning development and digital media production. This has involved working within organisational Learning and Development teams and external agencies in both the public sector and corporate environments. Working individually or in collaboration with relevant stakeholders, including subject matter experts, project managers, training and admin teams. I have been responsible for all aspects of digital learning production and distribution (Including LMS management), from concept to delivery. My contributions have been integral to the implementation of technology-based learning solutions across dispersed and varied learner cohorts. As well as training development, my roles have been consultative, providing expertise and strategic guidance to facilitate training delivery transitions from classroom-based activity to online and digital approaches. This strategic role has required me to identify and implement technology driven solutions to meet organisational present and future training needs. Delivering this support means I need to maintain a strong awareness of current learning and development trends and technology in practice. My long career in digital learning design and technology allows me to bring an informed, innovative, learner-centric attitude to the application of technology within the learning environment. My extensive experience and knowledge equip me with the ability to respond to stakeholder requirements, manage expectation and achieve desired outcomes, whilst balancing available resources, budget and time restraints.

Robert Carter

I have 24 years of design and development experience in instructional design, eLearning development and digital media production. This has involved working within organisational Learning and Development teams and external agencies in both the public sector and corporate environments. Working individually or in collaboration with relevant stakeholders, including subject matter experts, project managers, training and admin teams. I have been responsible for all aspects of digital learning production and distribution (Including LMS management), from concept to delivery. My contributions have been integral to the implementation of technology-based learning solutions across dispersed and varied learner cohorts. As well as training development, my roles have been consultative, providing expertise and strategic guidance to facilitate training delivery transitions from classroom-based activity to online and digital approaches. This strategic role has required me to identify and implement technology driven solutions to meet organisational present and future training needs. Delivering this support means I need to maintain a strong awareness of current learning and development trends and technology in practice. My long career in digital learning design and technology allows me to bring an informed, innovative, learner-centric attitude to the application of technology within the learning environment. My extensive experience and knowledge equip me with the ability to respond to stakeholder requirements, manage expectation and achieve desired outcomes, whilst balancing available resources, budget and time restraints.

Available to hire

I have 24 years of design and development experience in instructional design, eLearning development and digital media production. This has involved working within organisational Learning and Development teams and external agencies in both the public sector and corporate environments. Working individually or in collaboration with relevant stakeholders, including subject matter experts, project managers, training and admin teams. I have been responsible for all aspects of digital learning production and distribution (Including LMS management), from concept to delivery. My contributions have been integral to the implementation of technology-based learning solutions across dispersed and varied learner cohorts.

As well as training development, my roles have been consultative, providing expertise and strategic guidance to facilitate training delivery transitions from classroom-based activity to online and digital approaches. This strategic role has required me to identify and implement technology driven solutions to meet organisational present and future training needs. Delivering this support means I need to maintain a strong awareness of current learning and development trends and technology in practice. My long career in digital learning design and technology allows me to bring an informed, innovative, learner-centric attitude to the application of technology within the learning environment. My extensive experience and knowledge equip me with the ability to respond to stakeholder requirements, manage expectation and achieve desired outcomes, whilst balancing available resources, budget and time restraints.

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Language

English
Fluent

Work Experience

Partner at Heron Digital Media
June 1, 2025 - Present
Working as partner in small startup developing and publishing audiobooks for independent authors. Voice cloning and AI voice and sound generation. AI creative content development including animation, video. Producing branded promotional materials, Flyers, banners etc. for venue events.
Digital Training Manager at NHS Resolution
July 1, 2022 - January 1, 2025
Leading a two-year digital learning transformation project deploying enterprise-wide digital platforms. Providing strategic guidance for the digital learning transition programme, developing organisational procedures and process management systems, recruiting and developing the digital media design team and LMS administrators, and coordinating workflow requirements with SMEs and design teams. Responsible for creative delivery from concept to delivery (storyboards/scripts, media production, training implementation/evaluation) and commissioning external providers as needed.
Digital Learning Specialist at Marston Group
July 1, 2017 - July 1, 2022
Developing and redesigning the organisational eLearning offering; producing new online learning from storyboard to delivery; establishing processes for online development; mentoring L&D colleagues; managing the organisational LMS; branding and exploring innovative learning delivery methods (webinars, eBooks, podcasts, case studies, gamified/VR scenarios, reflective exercises); implementing mobile learning; managing organisation Vimeo/YouTube channels; creating and managing digital assets and media for learning; supporting classroom use of digital learning; development and management of the LMS.
Digital Learning Development Officer at Hertfordshire Fire & Rescue Service / Herts Community Protection Directorate
March 1, 2003 - June 1, 2017
Instructional design and project management with SMEs to identify learning needs, applying suitable pedagogy and learning methodologies. Developing learning strategy, evaluating technology solutions, building business cases, and liaising with stakeholders. Analytics interpretation, branding protocols, quality management, beta testing and heuristic evaluation. Post-production of media, video editing, graphic/UI/interactive design, 3D modelling; using Adobe Creative Cloud and related tools; commissioning media assets; MOODLE/TOTARA; web development across CMSs; scenario development for incident command and leadership programmes; managing an asset library and social channels; representation of the organisation in cross-sector groups.
Multimedia Technician at Northamptonshire Fire & Rescue Service
June 1, 2001 - March 1, 2003
Training video production, filming, editing, DVD authoring and distribution; creating promotional and training graphics; authoring CD-ROM based eLearning modules; maintaining the training CD-ROM/online library; contributing to national training collaborations.

Education

Master’s Degree (MA) - Online and Distance Education at Open University
January 1, 2019 - December 20, 2025
Postgraduate Diploma (PG Dip.) - Online and Distance Education at Open University
January 1, 2015 - December 20, 2025
Postgraduate Certificate (PG Cert.) - Online and Distance Education at Open University
January 1, 2014 - December 20, 2025
Higher National Diploma (HND) - Media Practice & Production at University of Northampton
January 1, 1997 - December 31, 1999

Qualifications

NCTJ Accreditation
January 1, 1997 - December 20, 2025

Industry Experience

Media & Entertainment, Education, Healthcare, Government, Professional Services