Available to hire
I am a detail-oriented QA Engineer with over 20 years of hands-on experience in software quality assurance, test automation, and end-to-end system validation. I thrive in fast-paced environments and enjoy collaborating with cross-functional teams to improve product quality and user satisfaction.
I work well with Agile teams, identifying issues early, and delivering stable, scalable solutions across major brands like Microsoft, Best Buy, and Hulu.
Skills
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Language
English
Fluent
Work Experience
QA Engineer at TEKSYSTEMS / BEST BUY
July 1, 2021 - June 1, 2025Led end-to-end testing of web and application features using Charles Proxy, Splunk, and Chrome DevTools to validate performance and UX across platforms. Collaborated with developers in an Agile environment to identify issues early and elevate code/feature quality. Developed Playwright automation scripts with support from the development team, contributing to the test automation suite and reducing manual testing. Optimized test configurations and workflows to support evolving feature requirements and deployment readiness.
QA Lead at TEKSYSTEMS / HULU
February 1, 2019 - February 1, 2021Led end-to-end testing strategy for devices (Xbox, PlayStation, Apple TV, Roku, FireTV) and web platforms. Developed and communicated testing plans and ensured full coverage, including front-end and back-end. Performed device testing and debugging, authored QA best-practices training, and participated in backlog grooming to validate requirements and acceptance criteria. Logged defects and collaborated with engineering to drive resolution.
Senior QA Software Tester at iMATCH / BECU CREDIT UNION
August 1, 2018 - January 1, 2019Developed and managed test plans to ensure comprehensive product and system coverage. Created test requirements for Business, Product Management, and Digital Channel stakeholders; executed manual and automated test cases; tracked defects. Represented QA on cross-department quality initiatives and test environment planning; coordinated test schedules within established project methodologies; conducted training and best-practice sessions.
Software Test Engineer at Double Down Interactive (Volt On-site)
June 1, 2013 - July 1, 2014Created test plans in TestRail for Android, iOS, and web platforms, focusing on production environments for new games and UX changes. Identified and resolved production issues through collaboration with Customer Service and Marketing to minimize customer impact. Performed production build verifications and validated game launches and capacity. Built automation with Selenium and Java framework; updated JSON for new games and assisted in improving bug visibility for high-priority issues.
Software Test Engineer at Double Down Interactive
July 1, 2014 - March 1, 2018Created test plans in TestRail to support Android and iOS mobile and web platforms; executed front-end testing scenarios for new game releases and UX modifications; focused on production environment. Automated tests with Selenium; collaborated with Engineering to drive bug fixes; validated weekly promo codes and game launches.
Quality Assurance Analyst at CAPITAL ONE / SHAREBUILDER
December 1, 2010 - June 1, 2013Lead QA Analyst in Sustained Engineering; analyzed, evaluated, and tested new and modified software to ensure functionality per requirements. Coordinated deployment testing and support tasks; retried over 1000 questionable batch files to meet release timelines. Trained and mentored junior staff on sustained engineering testing and QA processes.
Software Test Engineer at MICROSOFT (Volt / On-site)
May 1, 2000 - February 1, 2005Initial Microsoft assignment as Software Test Engineer through Volt; performed test design and execution across multiple projects, contributing to overall release quality.
Volt / On-site at Microsoft at Volt / On-site
February 1, 2005 - May 1, 2006On-site engagement with Microsoft testing teams; contributed to test efforts across enterprise platforms and improved defect detection.
Volt / On-site at Microsoft at MICROSOFT
May 1, 2006 - October 1, 2010On-site testing across Microsoft products; enhanced test coverage and release readiness.
Education
Computer Science coursework at Eastern Washington University
January 11, 2030 - December 21, 2025Qualifications
Industry Experience
Software & Internet, Media & Entertainment, Gaming, Retail, Professional Services
Skills
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