Available to hire
Hi there! I’m Sarah Owens, a dedicated professional with a strong background in client services, quality assurance, and workflow optimization. I excel at managing multiple priorities, mentoring teams, and ensuring exceptional client experiences.\n\nI’m experienced in both customer-facing roles and technical testing environments, with a commitment to excellence and attention to detail. I thrive in collaborative settings and love turning complex problems into streamlined processes.
Experience Level
Language
English
Fluent
Work Experience
Direct Hire Role at The Lash Lounge
January 1, 2025 - PresentCustomer service: providing a positive and welcoming experience for all guests. Appointment management: booking appointments, managing the schedule, and ensuring seamless scheduling for clients. Sales and marketing: selling memberships, services, and recommending aftercare products. Inquiries and information: answering phone calls, addressing guest questions, and providing detailed information about services and products. Front desk maintenance: keeping a clean and organized workspace. Guest education: educating guests on proper lash care and recommending exclusive Lash Lounge aftercare products.
QA Specialist I at Lucid Software
October 1, 2022 - September 30, 2023Responsible for web and mobile testing of a visual collaboration product, ensuring smooth functionality. Participated in sprint planning, backlog grooming, and accessibility workshops to improve product usability. Documented and tracked defects using JIRA while hosting knowledge-sharing sessions to enhance team skills. Advocated for continuous quality improvement, leading retrospectives and process refinement initiatives.
QA Engineer at Bank of America
November 1, 2021 - April 30, 2022Conducted manual testing for digital banking products, ensuring adherence to functional standards. Created and maintained test case repositories while collaborating with team members on defect resolution. Participated in triage meetings and status updates, enhancing cross-functional communication.
Software Quality Assurance Test Executor at Duke Energy
September 1, 2020 - February 28, 2021Verified data integrity through comprehensive testing of energy billing systems during operational transitions. Managed defect documentation and reported results for seamless issue resolution. Streamlined test script execution processes, achieving a 6x increase in daily productivity.
Lead Cashier at Ulta Beauty
August 1, 2019 - September 30, 2020Delivered exceptional customer service, effectively managing incoming calls while fostering a welcoming environment. Mentored and trained new team members on POS system operations and customer service best practices. Designed and maintained merchandising displays to drive product sales and enhance customer experience. Resolved customer concerns promptly, ensuring satisfaction and encouraging repeat business.
Cashier at Harris Teeter
February 1, 2019 - August 31, 2019Provided excellent customer service by assisting with purchases, locating items, and promoting rewards programs. Maintained compliance with state regulations by verifying age for alcohol and tobacco sales. Handled transactions efficiently while maintaining a friendly demeanor in a fast-paced environment.
Guest Services / Customer Service Specialist at The Lash Lounge
January 1, 2025 - PresentCustomer Service: Providing a positive and welcoming experience for all guests. Appointment Management: Booking appointments, managing the schedule, and ensuring seamless scheduling for clients. Sales and Marketing: Selling memberships, services, and recommended aftercare products. Inquiries and Information: Answering phone calls, addressing guest questions, and providing detailed information about services and products. Front Desk Maintenance: Maintaining a clean and organized workspace. Guest Education: Educating guests on proper lash care and recommending exclusive Lash Lounge aftercare products.
QA Specialist at Lucid Software
October 1, 2022 - September 30, 2023Responsible for web and mobile testing of a visual collaboration product, ensuring smooth functionality. Participated in sprint planning, backlog grooming, and accessibility workshops to improve product usability. Documented and tracked defects using JIRA while hosting knowledge-sharing sessions to enhance team skills. Advocated for continuous quality improvement, leading retrospective and process refinement initiatives.
Software Quality Assurance Tester at Duke Energy
September 1, 2020 - February 28, 2021Verified data integrity through comprehensive testing of energy billing systems during operational transitions. Managed defect documentation and reported results for seamless issue resolution. Streamlined test script execution processes, achieving a 6x increase in daily productivity.
Education
High School Diploma at Weddington High School
January 11, 2030 - December 22, 2025Mobile/Web Applications Certification at Portnov Computer School
January 11, 2030 - December 22, 2025Mobile / Web Applications Certification at Portnov Computer School, Los Altos, CA
January 11, 2030 - December 22, 2025Qualifications
Mobile/Web Applications Certification
January 11, 2030 - December 22, 2025Portnov Computer School Certification
January 11, 2030 - December 22, 2025High School Diploma
January 11, 2030 - December 22, 2025Mobile / Web Applications Certification
January 11, 2030 - December 22, 2025Industry Experience
Software & Internet, Professional Services, Retail, Healthcare, Media & Entertainment, Education
Experience Level
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