Anna Kagano

Contact Center Development Intern at ConvergeOne

Built and enhanced contact flows tailored to client needs in contact center systems such as Webex CC. Tested and documented results to provide feedback. Tested and validated contact center flows to ensure functionality, accuracy, and alignment with client requirements.

Undergraduate Researcher at Environmental Solutions Initiative, MIT

Contributed to the development of the machine learning model used for identifying indigenous farmland in Colombia. Trained and tested the model. Generated a literature review for AI to identify indigenous farmland and crops in Colombia.

Undergraduate Researcher at Earth, Atmosphere and Planetary Science Department

Trained up to level 1 of STK, a software used to create and run simulations of devices including satellites, planes, and ships.