Available to hire
Hi, I’m Kai Ling SIA, a motivated graduate with a Diploma in Digital Business Transformation. I enjoy learning and applying digital solutions to help businesses grow and adapt in a fast-changing landscape.
I have strong communication and interpersonal skills, and proven experience in customer service, event support, and health and safety environments across finance, healthcare, and hospitality sectors. I thrive both collaboratively and independently.
Experience Level
Work Experience
Event Coordinator at Singapore General Elections
April 1, 2025 - May 1, 2025Ensured all event booths were efficiently set up and dismantled within allocated time; maintained an organized booth aligned with station layout plan; ensured equipment and materials were transported, accounted for, and maintained in proper condition; supported ad-hoc tasks assigned by event organizers or supervisors.
Food Promoter at Shine Korea
April 1, 2025 - May 1, 2025Prepared and distributed samples of food products such as Korean seasoned seaweed to customers; engaged with customers and responded to product questions promptly to ensure a smooth and positive experience.
Screener at St Luke’s Hospital
December 1, 2024 - January 1, 2025Performed temperature checks and processed health screening questionnaires; maintained accurate records of patient registrations and processed medical screening records in accordance with standard operating procedures and hospital guidelines; attended to patient inquiries and provided information on hospital services.
Customer Service Ambassador Officer at POSB Singapore
February 1, 2024 - June 1, 2025Understood customers’ banking needs, directed customers to the use of ATMs or digital banking app to facilitate smooth banking experience; assisted customers’ in general enquiries promptly and ensured an excellent customer experience.
Bank Ambassador at OCBC Singapore Bank Ambassador Contract (LKY Coin Redemption)
August 1, 2023 - December 1, 2023Assisted customers at bank branch with the process of exchanging Lee Kuan Yew’s commemorative coin; efficiently managed queues in an orderly manner; ensured smooth customer service.
Digital Ambassador at M1 Singapore Digital Ambassador Contract
July 1, 2022 - September 1, 2022Provided support on general enquiries including mobile products and prepaid top ups, exchanging of SIM Cards procedures; educated and assisted customers with digital tools including guiding them on the benefits and usage of the M1 app to process transactions.
Kitchen Intern at MacInfinity (W Acai)
January 1, 2022 - March 1, 2022Prepared acai bowls, smoothies and other specialty drinks according to company standards; prepared ingredients for menu items such as fresh fruits and additional toppings; provided excellent customer service by fulfilling customer orders and processing payments promptly through point of sales system; maintained a clean and organized environment by performing housekeeping duties.
Associate at 7-Eleven
March 1, 2021 - December 1, 2023Timely replenished inventory to ensure that stocks are available; maintained a clean and organized store environment by performing housekeeping duties; handled sales transactions accurately and efficiently on the point of sales system.
Service Crew at JLD Dragon
April 1, 2020 - September 1, 2020Prepared ingredients and brewed a variety of milk tea and other beverage according to standardized recipe; maintained a clean and organized environment by performing housekeeping duties; delivered excellent customer service by ensuring the accuracy of customers' orders and processing payments promptly through point of sales system; recommended and promoted a series of milk tea beverage according to customer enquiry.
Service Crew (Full Time) at Jenjudan (Truedan)
April 1, 2019 - February 1, 2020Prepared ingredients and brewed a variety of milk tea and other beverage according to standardized recipe; maintained a clean and organized environment by performing housekeeping duties; delivered excellent customer service by ensuring the accuracy of customers’ orders and processing payments promptly through point of sales system; recommended and promoted a series of milk tea beverage according to customer enquiry.
Service Crew (Part Time) at Ya Kun International Pte Ltd
December 1, 2018 - February 1, 2019Prepared Ya Kun’s signature foods and drinks including toasting, brewing and cooking; ensured compliance with NEA safety & hygiene standards and performed general cleaning duties; delivered excellent customer service by fulfilling orders and processing payments promptly through point of sales system.
Education
Diploma at Republic Polytechnic (School of Management & Communication)
April 1, 2023 - February 1, 2024Higher Nitec at ITE College West
April 1, 2020 - April 1, 2022Nitec at ITE College West
January 1, 2017 - January 1, 2019Qualifications
Food and Beverage Safety and Hygiene Policies and Procedures
July 1, 2025 - July 1, 2025Food and Beverage Safety and Hygiene Policies and Procedures
August 1, 2019 - August 1, 2019Food and Beverage Safety and Hygiene Policies and Procedures
December 1, 2018 - December 1, 2018Industry Experience
Financial Services, Healthcare, Retail, Education, Professional Services
Experience Level
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