Assiba A Johnson

Field Service Engineer at Axiom Technologies

On-site installation of hardware including desktops, printers, laptops, and servers; ensuring proper setup and functionality; configuring BIOS/UEFI; partitioning disks; OS configuration; antivirus; backup solutions; and troubleshooting hardware, software and network issues; liaised with clients to ensure smooth deployment and post-install support.

Senior Technical Support Engineer at Adobe (Marketo)

Engineered and executed targeted email marketing campaigns; configured campaign parameters; led go-to IT liaison for marketing teams; defined and implemented QA measures; ensured operational efficiency; authored customer-facing solutions and procedures.

Associate Technical Support Engineer at Adobe (Marketo)

Provided technical support to customers; documented root causes; collaborated with internal teams (engineering, IT, operations, and external partners) to resolve issues; developed troubleshooting workflows; maintained SLAs; delivered customer training and knowledge transfer.

Desk Side Support Technician at Hemmersbach

On-site IT support including PC and peripheral provisioning, software installations, printer setup, network troubleshooting, and user assistance; remote support and escalation as needed.