Available to hire
Hi, I’m Matthew Salazar, a proactive Interactive Media Design student with hands-on experience in web design, game development, and CRM tooling. I enjoy turning complex problems into clean, functional solutions and I’m passionate about delivering user-friendly experiences.
I’ve worked in customer service, logistics, and tech-enabled roles, and I thrive in fast-paced environments. I’m comfortable with Zoho CRM, APIs, and visual merchandising, and I bring reliability, punctuality, and adaptable thinking to every project.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Fluent
English
Fluent
Work Experience
Digital Strategy CRM Developer at Self-employed / Digital Strategy
January 1, 2019 - December 31, 2021Implemented customized modules in Zoho CRM to align with sales and customer service workflows. Automated functions using Deluge Script to streamline tasks such as email dispatch, task creation, and lead assignment. Integrated Zoho CRM with external applications (Google Workspace, WhatsApp, internal systems) using APIs and webhooks to centralize customer information. Provided in-store customer service with personalized advice on decorating and collectible products. Managed inventory and conducted weekly stock checks to ensure availability and identify best-selling products. Increased sales through basic visual merchandising strategies and cross-selling (frames, light rs, stands, etc.).
Digital Strategy CRM Developer at Digital Strategy CRM
May 1, 2024 - PresentCurrently continuing responsibilities in digital strategy and CRM development, including Zoho CRM customization, API integrations, and customer data centralization to improve sales and service workflows.
CRM Developer at Digital Strategy
May 1, 2024 - PresentCustomized Zoho CRM modules to align with sales and customer service workflows; implemented automated functions using Deluge Script to streamline tasks like email dispatch, task creation, and lead assignment; integrated Zoho CRM with external applications (Google Workspace, WhatsApp, internal systems) via APIs and webhooks to centralize customer information. Provided in-store customer service with personalized advice on decorative and collectible products. Managed inventory and conducted weekly stock checks to ensure availability and identify best-selling products. Increased sales through basic visual merchandising strategies and cross-selling (frames, lighters, stands, etc.).
Sales Advisor at 420 Poster & Pipe Shop
January 1, 2019 - December 31, 2021Provided in-store customer service with personalized advice on decorative and collectible products. Managed inventory and conducted weekly stock checks to ensure availability and identify best-selling products.
Education
Bachelor's Degree in Interactive Media Design at Universidad San Francisco de Quito
January 1, 2023 - January 1, 2025Minor in Economics at Universidad San Francisco de Quito
January 1, 2021 - January 1, 2023Bachelor's Degree in Interactive Media Design at Universidad San Francisco de Quito
January 1, 2023 - March 16, 2026Minor in Economics at Universidad San Francisco de Quito
January 1, 2021 - December 31, 2023Qualifications
Industry Experience
Media & Entertainment, Software & Internet, Retail, Professional Services, Education
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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