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I'm a people-first professional who thrives on helping customers find solutions and leaving happy. I love the thrill of closing on big contracts and building lasting relationships. I'm seeking a work family where everyone feels welcome and supported. I have extensive experience serving customers and handling confidential information across retail, hospitality, and media environments. I'm willing to relocate anywhere and excited to bring energy, versatility, and a can-do attitude to a new team.…I'm a people-first professional who thrives on helping customers find solutions and leaving happy. I love the thrill of closing on big contracts and building lasting relationships. I'm seeking a work family where everyone feels welcome and supported. I have extensive experience serving customers and handling confidential information across retail, hospitality, and media environments. I'm willing to relocate anywhere and excited to bring energy, versatility, and a can-do attitude to a new team.

Michael Tidwell

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I'm a people-first professional who thrives on helping customers find solutions and leaving happy. I love the thrill of closing on big contracts and building lasting relationships. I'm seeking a work family where everyone feels welcome and supported. I have extensive experience serving customers and handling confidential information across retail, hospitality, and media environments. I'm willing to relocate anywhere and excited to bring energy, versatility, and a can-do attitude to a new team.…I'm a people-first professional who thrives on helping customers find solutions and leaving happy. I love the thrill of closing on big contracts and building lasting relationships. I'm seeking a work family where everyone feels welcome and supported. I have extensive experience serving customers and handling confidential information across retail, hospitality, and media environments. I'm willing to relocate anywhere and excited to bring energy, versatility, and a can-do attitude to a new team.

Available to hire

I’m a people-first professional who thrives on helping customers find solutions and leaving happy. I love the thrill of closing on big contracts and building lasting relationships. I’m seeking a work family where everyone feels welcome and supported.

I have extensive experience serving customers and handling confidential information across retail, hospitality, and media environments. I’m willing to relocate anywhere and excited to bring energy, versatility, and a can-do attitude to a new team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Customer Service Lead/Cashier at Clean Eatz

March 1, 2024 - Present

Provided exceptional customer service by greeting and assisting customers with purchases; processed cash, credit, and debit transactions via POS; maintained cash drawer balance and reconciled discrepancies; assisted customers in locating products and answering pricing/availability questions; handled returns and exchanges per company policy; resolved customer complaints promptly; managed high-volume checkout lanes during peak hours; trained new cashiers; implemented processes to improve checkout efficiency (reducing wait times by 40%); upsold additional items; maintained cleanliness of checkout area and restrooms.

Karaoke Host at Duckieoke (self-employed)

May 1, 2011 - Present

Hosted karaoke nights at events, bars and restaurants; managed a large music library; developed and executed marketing strategies to increase customer retention and loyalty; distributed promotional materials digitally and physically; set up and broke down sound equipment; maintained calm in chaotic environments.

Lead Cashier/Customer Service Representative at Hey Day Market

January 1, 2024 - April 1, 2024

Delivered excellent customer service while taking orders via POS; assisted in Expo role; prepped food for next shift; maintained cleanliness across work areas; created a collaborative environment with coworkers including those with language barriers.

Liquor Store Clerk at Tiger Spirits and Tobacco

August 1, 2023 - January 1, 2024

Greeted and assisted customers; monitored for loss prevention; organized and displayed products for easy location; processed payments via POS; communicated product availability and ingredients; performed store cleaning and restocking; handled records and re-ordering; assisted with displays and setups for promotions.

Seasonal Garden Center Associate/Cashier at Lowe's Home Improvement

March 1, 2023 - August 1, 2023

Managed transactions with POS; processed payments (cash, check, credit); issued receipts and refunds; redeemed coupons; cross-sold products; greeted customers; kept checkout area clean; helped customers locate plants and products; watered plants; tracked transactions; reported discrepancies; packed and gift-wrapped as needed; assisted with item returns and exchanges.

Prep/Hot Line Server at Moe's Southwest Grill

July 1, 2022 - February 1, 2023

Prepped meat, rice, and other foods to order; operated hot line; cleaned; cross-trained; provided customer service.

Convenience Store Clerk at Moore’s Mill Market/Southside Mart

November 1, 2018 - July 1, 2022

Friendly and knowledgeable customer service; maintained store cleanliness; prepped hot food; stocked merchandise; handled cash; cleaned all floors and surfaces.

Web Chat Agent at Afni

August 1, 2016 - September 1, 2018

Assisted Verizon customers with sales and service via Verizon.com; resolved billing and technical issues; provided billing estimates for various service plans; completed changes to customer accounts in a confidential and professional manner.

Starbucks Barista at Starbucks

August 1, 2015 - August 1, 2016

Provided stellar customer service and high-quality beverages/food items during high-volume shifts; performed nightly deposits and cashier audits per procedure; upheld cleanliness standards.

On-Air Staff / Program Director / Production Director / Head Board Operator at Tiger Communications

January 1, 2003 - April 30, 2009

Wrote and produced segments, promos, imaging and commercials; operated broadcast console; produced/hosted 'The Just Duckie Show'; reformatted WQSI; scheduled and merged programming and commercial logs; set up equipment on location for remotes; managed website and social profiles; troubleshooted off-air emergencies; assisted in event/promotion planning; handled sales accounts; supervised and trained board-ops; acted as head board-operator for sports/remotes.

Administrative Assistant/Clerk/Switchboard Operator at City of Lawrence

May 1, 2009 - June 30, 2013

Wrote and designed newsletters, blast emails, posters, direct mail for classes/events; secured sponsorships; processed registrations and deposits; created rosters/activity reports and databases; greeted visitors; managed event planning and setup; handled mail and switchboard operations; directed calls to correct departments.

Freelance Columnist at Lawrence Journal-World/Lawrence.com

November 1, 2009 - January 31, 2011

Wrote a weekly local flavor/pop culture column for print and online publication.