Hi, I’m Katelin Demmon. I’m an insight-driven professional with 5+ years in customer experience strategy, quality operations, and marketing analytics. I excel at turning qualitative and quantitative data into actionable insights, driving process improvements, and aligning initiatives with business goals. I’m skilled at cross-functional collaboration, stakeholder reporting, and developing metrics-based tracking models. I thrive in collaborative environments across Marketing, CX, and Product. I enjoy building dashboards, optimizing workflows, and presenting executive-ready insights that help teams make evidence-based decisions and achieve measurable results.

Katelin Demmon

Hi, I’m Katelin Demmon. I’m an insight-driven professional with 5+ years in customer experience strategy, quality operations, and marketing analytics. I excel at turning qualitative and quantitative data into actionable insights, driving process improvements, and aligning initiatives with business goals. I’m skilled at cross-functional collaboration, stakeholder reporting, and developing metrics-based tracking models. I thrive in collaborative environments across Marketing, CX, and Product. I enjoy building dashboards, optimizing workflows, and presenting executive-ready insights that help teams make evidence-based decisions and achieve measurable results.

Available to hire

Hi, I’m Katelin Demmon. I’m an insight-driven professional with 5+ years in customer experience strategy, quality operations, and marketing analytics. I excel at turning qualitative and quantitative data into actionable insights, driving process improvements, and aligning initiatives with business goals. I’m skilled at cross-functional collaboration, stakeholder reporting, and developing metrics-based tracking models.

I thrive in collaborative environments across Marketing, CX, and Product. I enjoy building dashboards, optimizing workflows, and presenting executive-ready insights that help teams make evidence-based decisions and achieve measurable results.

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Language

English
Fluent

Work Experience

Account Manager at Fanntastic Media / OFM
January 1, 2021 - August 1, 2024
Developed and executed digital strategies that enhanced client experience and engagement by 30%. Created detailed performance tracking reports using Google Sheets and campaign data, consistently exceeding KPIs. Led cross-functional teams and facilitated stakeholder meetings, presenting campaign insights and strategic adjustments. Managed client onboarding, success planning, and reporting—driving an 80% increase in retention. Designed dashboards to monitor marketing efficiency and implemented improvements based on client feedback and insights.
Quality Assurance Specialist at Cognizant
April 1, 2017 - March 1, 2020
Monitored community interactions and ensured compliance with CX standards, achieving 98% accuracy. Identified process inefficiencies, implemented corrective actions, and improved team productivity by 15%. Created insight reports that highlighted patterns in customer behavior and recommended platform updates. Collaborated with operational and research teams to refine customer support processes. Onboarded and mentored new team members, introducing standardized workflow documentation.

Education

Associate of General Studies at Phoenix College
January 11, 2030 - December 24, 2025
AGS at Phoenix College
January 11, 2030 - December 24, 2025

Qualifications

Google Data Analytics Certification
January 11, 2030 - December 24, 2025
Google Digital Marketing & E-Commerce Certification
January 11, 2030 - December 24, 2025
Data Analytics (Google Certificate)
January 11, 2030 - December 24, 2025
Digital Marketing & E-Commerce (Google Certificate)
January 11, 2030 - December 24, 2025

Industry Experience

Media & Entertainment, Professional Services, Software & Internet