Hi, I’m İrem Gider, a results-driven professional based in Izmir, Turkey, with a strong track record in account management, client relationships, sales logistics, and operations. I’ve led B2B and B2C client accounts, driven retention and revenue growth, and achieved sales targets through data-driven strategies and proactive client engagement. I maintain long-term relationships by identifying upsell opportunities and providing tailored solutions to meet client needs. In my current role as Assistant Project Manager, I coordinate ongoing client projects, ensure timely and efficient delivery, and serve as the primary point of contact for clients. I analyze CRM and performance data to identify improvement areas, support senior leadership with project reports and client presentations, and uphold quality audits. I thrive in fast-paced environments, keep projects organized, and continuously look for ways to improve processes for clients, teams, and outcomes.

İrem Gider

Hi, I’m İrem Gider, a results-driven professional based in Izmir, Turkey, with a strong track record in account management, client relationships, sales logistics, and operations. I’ve led B2B and B2C client accounts, driven retention and revenue growth, and achieved sales targets through data-driven strategies and proactive client engagement. I maintain long-term relationships by identifying upsell opportunities and providing tailored solutions to meet client needs. In my current role as Assistant Project Manager, I coordinate ongoing client projects, ensure timely and efficient delivery, and serve as the primary point of contact for clients. I analyze CRM and performance data to identify improvement areas, support senior leadership with project reports and client presentations, and uphold quality audits. I thrive in fast-paced environments, keep projects organized, and continuously look for ways to improve processes for clients, teams, and outcomes.

Available to hire

Hi, I’m İrem Gider, a results-driven professional based in Izmir, Turkey, with a strong track record in account management, client relationships, sales logistics, and operations. I’ve led B2B and B2C client accounts, driven retention and revenue growth, and achieved sales targets through data-driven strategies and proactive client engagement. I maintain long-term relationships by identifying upsell opportunities and providing tailored solutions to meet client needs.

In my current role as Assistant Project Manager, I coordinate ongoing client projects, ensure timely and efficient delivery, and serve as the primary point of contact for clients. I analyze CRM and performance data to identify improvement areas, support senior leadership with project reports and client presentations, and uphold quality audits. I thrive in fast-paced environments, keep projects organized, and continuously look for ways to improve processes for clients, teams, and outcomes.

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Language

English
Advanced

Work Experience

Assistant Project Manager at DCS Communication Center
July 1, 2015 - Present
Coordinate and oversee ongoing client projects, ensuring timely and efficient delivery. Act as the primary point of contact for clients, maintaining effective communication and resolving issues promptly. Analyze CRM and performance data to identify improvement areas and optimize project outcomes. Support management in preparing project reports, client presentations, and quality audits.
Customer Representative at Turkish Airlines
July 1, 2020 - April 1, 2021
Assisted international travelers with booking and policy inquiries, ensuring customer satisfaction and compliance with airline standards.
Content Moderator at TELUS International Europe
April 1, 2021 - April 1, 2022
Reviewed online content and enforced community guidelines to maintain platform integrity.
Dispatcher at Bold Auto Transport
April 1, 2022 - July 1, 2022
Handled scheduling, route optimization, and client communication for vehicle transport; quickly resolved operational issues to maintain service quality and customer satisfaction.
Senior Dispatcher at Bold Auto Transport
July 1, 2022 - September 1, 2022
Supervised logistics coordination and guided junior dispatchers for performance improvement; delivered top-tier customer support and monitored delivery operations to ensure accuracy and timeliness.
Sales Logistics Specialist at Bold Auto Transport
March 1, 2023 - April 1, 2024
Coordinated sales and logistics operations, ensuring timely delivery and high-quality customer support; monitored performance metrics and optimized processes.
Operations Team Lead at DC SC Communication Center
April 1, 2024 - July 1, 2025
Led and motivated a team of representatives to deliver high-quality customer support and meet operational KPIs; implemented data-driven analysis and workflow structuring to improve performance; promoted cross-department collaboration to enhance service consistency.
Assistant Project Manager at DC SC Communication Center
July 1, 2025 - Present
Coordinate ongoing client projects, ensuring timely and efficient delivery; act as the primary point of contact for clients, maintain effective communication and resolve issues promptly; analyze CRM and performance data to identify improvement areas and optimize project outcomes; support management in preparing project reports, client presentations, and quality audits.
Customer Representative at TT (Client: Turkish Airlines)
July 1, 2020 - April 1, 2021
Assisted international travelers with booking and policy inquiries, ensuring customer satisfaction and compliance with airline standards.

Education

BA in American Culture and Literature at Dokuz Eylül University
January 1, 2015 - January 1, 2020
Bachelor of Arts in American Culture and Literature at Dokuz Eylül University
January 1, 2015 - January 1, 2020

Qualifications

Driving License: Class B
January 1, 2017 - December 25, 2025
Microsoft Excel – Advanced
January 1, 2025 - December 25, 2025
Power BI – Data Visualization
January 11, 2030 - December 25, 2025
Microsoft Excel – Advanced
January 1, 2025 - December 25, 2025
Power BI – Data Visualization
January 11, 2030 - December 25, 2025

Industry Experience

Transportation & Logistics, Professional Services, Telecommunications, Software & Internet, Media & Entertainment, Education