İrem Gider

Available to hire

Hi, I’m İrem Gider, a results-driven professional based in Izmir, Turkey, with a strong track record in account management, client relationships, sales logistics, and operations.

About

Hi, I’m İrem Gider, a results-driven professional based in Izmir, Turkey, with a strong track record in account management, client relationships, sales logistics, and operations. I’ve led B2B and B2C client accounts, driven retention and revenue growth, and achieved sales targets through data-driven strategies and proactive client engagement. I maintain long-term relationships by identifying upsell opportunities and providing tailored solutions to meet client needs.

In my current role as Assistant Project Manager, I coordinate ongoing client projects, ensure timely and efficient delivery, and serve as the primary point of contact for clients. I analyze CRM and performance data to identify improvement areas, support senior leadership with project reports and client presentations, and uphold quality audits. I thrive in fast-paced environments, keep projects organized, and continuously look for ways to improve processes for clients, teams, and outcomes.

  • 11 years' experience
  • Joined December 2025

Industry experience

  • Transportation & Logistics
  • Professional Services
  • Telecommunications
  • Software & Internet
  • Media & Entertainment
  • Education

Work experience· 9 roles

Assistant Project Manager · DC SC Communication CenterJul 2025 – Present · 1 yr 5 mos

Coordinate ongoing client projects, ensuring timely and efficient delivery; act as the primary point of contact for clients, maintain effective communication and resolve issues promptly; analyze CRM and performance data to identify improvement areas and optimize project outcomes; support management in preparing project reports, client presentations, and quality audits.

Operations Team Lead · DC SC Communication CenterApr 2024 – Jul 2025 · 1 yr 4 mos

Led and motivated a team of representatives to deliver high-quality customer support and meet operational KPIs; implemented data-driven analysis and workflow structuring to improve performance; promoted cross-department collaboration to enhance service consistency.

Sales Logistics Specialist · Bold Auto TransportMar 2023 – Apr 2024 · 1 yr 2 mos

Coordinated sales and logistics operations, ensuring timely delivery and high-quality customer support; monitored performance metrics and optimized processes.

Senior Dispatcher · Bold Auto TransportJul 2022 – Sep 2022 · 3 mos
Dispatcher · Bold Auto TransportApr 2022 – Jul 2022 · 4 mos
Content Moderator · TELUS International EuropeApr 2021 – Apr 2022 · 1 yr 1 mo
Customer Representative · TT (Client: Turkish Airlines)Jul 2020 – Apr 2021 · 10 mos
Customer Representative · Turkish AirlinesJul 2020 – Apr 2021 · 10 mos

Education

BA in American Culture and Literature · Dokuz Eylül University2015 – 2020
Bachelor of Arts in American Culture and Literature · Dokuz Eylül University2015 – 2020

Certifications and awards· 5

Driving License: Class B2017 – 2025
Microsoft Excel – Advanced2025
Power BI – Data Visualization2030 – 2025
Microsoft Excel – Advanced2025

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