Available to hire
I am a data-driven marketing leader with more than 20 years of experience shaping customer strategy, omnichannel campaigns, testing and measurement guided by data. I excel in loyalty programs, customer segmentation, data-driven CRM and lifecycle marketing that drive meaningful results.
Throughout my career I’ve owned mobile and digital infrastructure, built engaging customer experiences, and launched products at scale. I’m a collaborative leader who translates insights into action, mentors managers, and partners with executives to deliver billions in incremental sales and double-digit improvements in engagement and margin.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Vice President of Loyalty, Personalization & Analytics at Rite Aid
January 1, 2023 - January 1, 2025Led loyalty, personalization and analytics for a major omnichannel retailer, driving data-driven strategies across channels and delivering measurable improvements in engagement and sales.
Senior Director of Loyalty at Hannaford Supermarket (Ahold Delhaize)
January 1, 2016 - January 1, 2023Directed loyalty initiatives and digital marketing for Hannaford, focusing on customer retention, segmentation and omnichannel campaigns within the Ahold Delhaize portfolio.
Senior Director of Brand and Buzz at IBM SevOne
January 1, 2014 - January 1, 2015Led brand strategy, digital marketing and communications for SevOne within the IBM ecosystem, elevating brand presence and market engagement.
Vice President of CRM Consulting at Symphony Retail
January 1, 2010 - January 1, 2014Directed CRM consulting practices, shaping retail client strategies around customer marketing, data-driven campaigns and lifecycle programs.
Manager of Field Marketing Services at Dunkin’ Brands / Dunkin’ Donuts
January 1, 2007 - January 1, 2009Oversaw field marketing programs and local store marketing initiatives to drive customer acquisition and in-store engagement.
Field Marketing Manager, LSM at Dunkin’ Brands / Dunkin’ Donuts
January 1, 2006 - January 1, 2007Managed local store marketing efforts and field activation to support brand visibility and sales.
Manager, Customer Marketing at Albertsons/Shaw’s Supermarkets
January 1, 2003 - January 1, 2006Led customer marketing initiatives to enhance loyalty and targeted promotions across Western Massachusetts.
Education
M.S. Marketing Communications at Boston University
January 11, 2030 - December 25, 2025B.A. Graphic Design, Minor: Advertising at Salem State College
January 11, 2030 - December 25, 2025Change Management Practitioner at Prosci
January 11, 2030 - December 25, 2025Food Executive Training at Cornell University
January 11, 2030 - December 25, 2025Behavioral Design Bootcamp at Irrational Labs
January 11, 2030 - December 25, 2025Qualifications
Prosci Change Management Practitioner
January 11, 2030 - December 25, 2025Food Executive Training
January 11, 2030 - December 25, 2025Behavioral Design Bootcamp
January 11, 2030 - December 25, 2025Industry Experience
Retail, Software & Internet, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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