Available to hire
I’m Michelle Malsbury, a PhD-level technical writer and instructional designer who specializes in AI training, large language models, data annotation, and adult learning. I collaborate with AI engineers to refine models, develop structured curricula using ADDIE, and craft clear, actionable manuals for DHS components and federal agencies.
With a background in government compliance and high-stakes aerospace and maritime contexts, I create scalable training materials, user guides, diagrams, and quick-start instructions while staying current with Retrieval-Augmented Generation, vector databases, and NLP techniques.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
AI SME Trainer – Prompter / AI Data Annotation Specialist at IMERIT TECHNOLOGY SERVICES
July 1, 2025 - PresentCollaborated with AI Engineers to develop and revise training materials using LLMs, prompts, data annotation, and retrieval-augmented generation; produced instructional modules applying solid instructional design principles and adult learning strategies.
Instructional Designer / AI Trainer at LEARNINGMATE
July 1, 2025 - October 1, 2025Worked with stakeholders on AI-driven classroom material development; designed learning modules using instructional design principles, adult learning strategies, keywords, questions and AI prompts; expanded NLP/ML/AI knowledge base with RAG/vector databases for adult learning.
Technical Writer / Manual Reviewer at NEXTGEN FEDERAL SYSTEMS LLC
January 1, 2022 - April 1, 2025Reviewed and edited technical component manuals for marine assets; produced draft diagrams and materials for quick-start guides; authored CAMITS User Guide for Customs Automated Maintenance Inventory Tracking System.
Instructional Designer / Training Materials Developer at RAILWORKS
November 1, 2024 - PresentCreated classroom materials; reviewed and edited technical components and diagrams; applied Federal Railroad statutes for assets, equipment, and maintenance.
Transcriber / Summary Writer at Neal R. Gross & Company
September 1, 2024 - February 28, 2025Transcribed congressional committee meeting audio into officially formatted summaries using For the Record software; submitted for review prior to release to committee members.
Instructional Designer at Quadmark
March 1, 2021 - November 1, 2021Composed lessons/modules/content and determined learning objectives; developed storyboards for animated video learning games; provided stakeholder feedback; created content for AWS Venture Capital, PayPal Cryptocurrency, and Samsung guides.
Public Partnerships Lead at U.S. Department of Commerce
March 1, 2019 - June 1, 2021Led partnerships with Florida counties and municipalities for the decennial census; coordinated with educational systems and community organizations on census participation.
HR Studies Consultant / Research Analyst at Management Advisory Group
January 1, 2013 - January 1, 2015Crafted RFPs, conducted on-site meetings, collected data, and drafted findings for HR studies spanning staffing, payroll, succession planning, benefits, and change management.
Instructor / Academic Mentor at University of Memphis
January 1, 2010 - January 1, 2012Selected textbooks, developed assignments/activities, mentored students, and determined grades; ensured compliance with federal and state regulations.
AI Trainer SME at iMerit Technology Services
July 1, 2025 - PresentCollaborate with AI Engineers to refine Large Language Models (LLMs) through data annotation and strategic prompting. Lead and revise adult learning materials to align with emerging AI capabilities and keyword optimization.
Instructional Designer at RailWorks
November 1, 2024 - PresentDesign railroad installation, maintenance, and inspection training using ADDIE instructional design principles. Review and edit technical component diagrams and equipment assets to ensure compliance with Federal Railroad statutes.
AI Trainer SME (Contract) at LearningMate
July 1, 2025 - October 1, 2025Develop AI-designed materials for Miami-Dade Community College, expanding knowledge bases for NLP, ML, and AI using Retrieval-Augmented Generation (RAG) and vector databases. Implement high-impact keyword prompts to guide model outputs.
Technical Writer / Editor at NextGen Federal Systems LLC
January 1, 2022 - April 1, 2025Authored the CAMITS User Guide (Customs Automated Maintenance Inventory Tracking System) for CBP and US Coast Guard. Produced diagrams, charts, and step-by-step instructions for marine and air asset quick-start guides. Edited technical component manuals for aerospace and marine equipment.
Senior Instructional Designer (Contract) at Quadmark
March 1, 2021 - November 1, 2021Led Train-the-Trainer initiatives and composed interactive lessons using Articulate RISE; developed storyboards for animated learning games for clients including AWS Venture Capital, PayPal (Cryptocurrency), and Samsung.
Partnership Specialist at US Department of Commerce
March 1, 2019 - June 1, 2021Served as the public-facing lead for the Census Bureau across four Florida counties. Secured buy-in from municipal governments and educational systems for the decennial census.
Education
B.S. in Business Management at University of Phoenix, Florida
January 1, 2003 - January 1, 2003M.S. in Business Management at University of Phoenix, Florida
January 1, 2005 - January 1, 2005Ph.D. in Business Leadership at University of Phoenix, Florida
January 1, 2005 - January 1, 2007Doctorate in Business Leadership (PhD) at University of Phoenix
January 11, 2030 - March 4, 2026Master of Science (MS) in Management / Process Improvement at University of Phoenix
January 11, 2030 - March 4, 2026Bachelor of Science (BS) in Management at University of Phoenix
January 11, 2030 - March 4, 2026Doctorate in Business Leadership (PhD) at University of Phoenix
January 11, 2030 - March 17, 2026Master of Science (MS) in Management / Process Improvement at University of Phoenix
January 11, 2030 - March 17, 2026Bachelor of Science (BS) in Management at University of Phoenix
January 11, 2030 - March 17, 2026Qualifications
What is Artificial Intelligence (SWE 0056)
January 11, 2030 - December 26, 2025What is Machine Learning (SWE 0057)
January 11, 2030 - December 26, 2025Ethics Training (ACQ 0040)
January 11, 2030 - December 26, 2025Historically Underutilized Business Zone (HUBZone) Contracting (FAQ 059)
January 11, 2030 - December 26, 2025Introduction to Business Intelligence (ACQ 0820)
January 11, 2030 - December 26, 2025Fundamentals of Government Flight Representative (GFR) and Ground Government Flight Representative (GGFR) (CMA 100)
January 11, 2030 - December 26, 2025Deep Learning AI - Retrieval Augmented Generation (RAG) , Claude Code
January 11, 2030 - December 26, 2025Retrieval-Augmented Generation (RAG), Claude Code
January 11, 2030 - March 4, 2026Artificial Intelligence (SWE 0056)
January 11, 2030 - March 4, 2026Machine Learning (SWE 0057)
January 11, 2030 - March 4, 2026Ethics (ACQ 0040)
January 11, 2030 - March 4, 2026Business Intelligence (ACQ 0820)
January 11, 2030 - March 4, 2026HUBZone Contracting
January 11, 2030 - March 4, 2026GFR/GGFR Fundamentals (CMA 100)
January 11, 2030 - March 4, 2026Retrieval-Augmented Generation (RAG) – DeepLearning.AI; Claude Code
January 11, 2030 - March 17, 2026Artificial Intelligence (SWE 0056) – Defense Acquisitions University (DAU)
January 11, 2030 - March 17, 2026Machine Learning (SWE 0057) – DAU
January 11, 2030 - March 17, 2026Ethics (ACQ 0040) – DAU
January 11, 2030 - March 17, 2026Business Intelligence (ACQ 0820) – DAU
January 11, 2030 - March 17, 2026HUBZone Contracting – DAU
January 11, 2030 - March 17, 2026GFR/GGFR Fundamentals (CMA 100) – DAU
January 11, 2030 - March 17, 2026Industry Experience
Government, Education, Professional Services, Media & Entertainment, Software & Internet, Transportation & Logistics, Manufacturing
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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