I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication

Carolina Anastacio

I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication

Available to hire

I’m Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I’ve built teams, improved service standards, and led marketing efforts.
I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I’m seeking opportunities that blend people skills, operations, and creative communication

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Experience Level

Expert
Intermediate
Intermediate

Language

English
Fluent
Portuguese
Fluent

Work Experience

Front of House Manager at Madeira Way Restaurant Ltd
January 1, 2022 - January 1, 2023
Managed front-of-house operations, including staff scheduling, customer experience, coordinating with the kitchen, handling inquiries, processing payments, and ensuring health and safety standards. Greeted customers, supported with stock checks, and collaborated with team to deliver excellent service.
Quality Assurance Assistant at Britannia Superiorine LTD
January 1, 2021 - January 1, 2022
Supported quality assurance activities, performed product checks, and assisted in maintaining company standards across operations. Engaged in ensuring consistent service quality and adherence to procedures.
Sales Assistant / Admin Assistant - Customer Service - Email Marketing Creator at Matalan
January 1, 2019 - January 1, 2021
Provided sales and administrative support, delivered customer service, and contributed to email marketing efforts. Created marketing emails using Canva and managed communications via HubSpot to support campaigns and customer outreach.
Customer Service at Hinnao Technology
January 1, 2023 - January 1, 2025
Delivered customer service remotely and via phone, email, and live chat. Worked independently, supported clients, and contributed to process improvements in a work-from-home setup.

Education

BTEC Level 3 Extended Diploma in Art & Design at East Sussex College
January 1, 2014 - January 1, 2016
BA (Hons) International Tourism Management at University of Brighton
January 1, 2016 - January 1, 2019

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Retail, Travel & Hospitality, Professional Services, Consumer Goods

Experience Level

Expert
Intermediate
Intermediate

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