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I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication…I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication

Carolina Anastacio

Freelance Digital Illustrator, Social Media Freelancer

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I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication…I'm Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I've built teams, improved service standards, and led marketing efforts. I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I'm seeking opportunities that blend people skills, operations, and creative communication

Available to hire

I’m Carolina Anastacio, a customer-focused hospitality and retail professional with a background in international tourism management and art/design. I’ve built teams, improved service standards, and led marketing efforts.
I enjoy hosting international students, coordinating events, and using bilingual language skills to connect with diverse clients. I’m seeking opportunities that blend people skills, operations, and creative communication

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Portuguese

Fluent

Work Experience

Front of House Manager at Madeira Way Restaurant Ltd

January 1, 2022 - January 1, 2023

Managed front-of-house operations, including staff scheduling, customer experience, coordinating with the kitchen, handling inquiries, processing payments, and ensuring health and safety standards. Greeted customers, supported with stock checks, and collaborated with team to deliver excellent service.

Quality Assurance Assistant at Britannia Superiorine LTD

January 1, 2021 - January 1, 2022

Supported quality assurance activities, performed product checks, and assisted in maintaining company standards across operations. Engaged in ensuring consistent service quality and adherence to procedures.

Sales Assistant / Admin Assistant - Customer Service - Email Marketing Creator at Matalan

January 1, 2019 - January 1, 2021

Provided sales and administrative support, delivered customer service, and contributed to email marketing efforts. Created marketing emails using Canva and managed communications via HubSpot to support campaigns and customer outreach.

Customer Service at Hinnao Technology

January 1, 2023 - January 1, 2025

Delivered customer service remotely and via phone, email, and live chat. Worked independently, supported clients, and contributed to process improvements in a work-from-home setup.