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I am a results-driven and people-focused professional with broad experience in customer support, team leadership, sales generation, and staff hiring and training. I excel at managing teams, driving customer satisfaction, meeting sales targets, and streamlining daily operations in fast-paced environments. I am a highly motivated manager with excellent communication, problem-solving, and organizational skills, and I thrive in challenging environments where I can help teams achieve business goals.…I am a results-driven and people-focused professional with broad experience in customer support, team leadership, sales generation, and staff hiring and training. I excel at managing teams, driving customer satisfaction, meeting sales targets, and streamlining daily operations in fast-paced environments. I am a highly motivated manager with excellent communication, problem-solving, and organizational skills, and I thrive in challenging environments where I can help teams achieve business goals.

Umer Jalal Afridi

Project Manager, Studio Manager, Graphic Designer, +2

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I am a results-driven and people-focused professional with broad experience in customer support, team leadership, sales generation, and staff hiring and training. I excel at managing teams, driving customer satisfaction, meeting sales targets, and streamlining daily operations in fast-paced environments. I am a highly motivated manager with excellent communication, problem-solving, and organizational skills, and I thrive in challenging environments where I can help teams achieve business goals.…I am a results-driven and people-focused professional with broad experience in customer support, team leadership, sales generation, and staff hiring and training. I excel at managing teams, driving customer satisfaction, meeting sales targets, and streamlining daily operations in fast-paced environments. I am a highly motivated manager with excellent communication, problem-solving, and organizational skills, and I thrive in challenging environments where I can help teams achieve business goals.

Available to hire

I am a results-driven and people-focused professional with broad experience in customer support, team leadership, sales generation, and staff hiring and training. I excel at managing teams, driving customer satisfaction, meeting sales targets, and streamlining daily operations in fast-paced environments.

I am a highly motivated manager with excellent communication, problem-solving, and organizational skills, and I thrive in challenging environments where I can help teams achieve business goals.

Skills

Logo

Experience Level

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Intermediate

Language

English

Advanced

Urdu

Fluent

Pashto, Pushto

Fluent

Work Experience

Operations Manager at Express Prints Store Ltd (UK Market)

June 1, 2025 - Present

Managed daily operations for a UK-based printing and design company, coordinating direct customer communication, project delivery, and service quality. Led a team of designers to ensure timely, high-quality printing and design projects (including uniforms, marketing materials, and customized products). Prepared quotations and invoices, managed pricing, and oversaw payments and company finances while maintaining smooth workflows and high customer satisfaction.

Customer Support Executive at Now Software

July 12, 2024 - June 30, 2025

Delivered high-quality customer support via calls and messages; resolved complaints professionally; maintained accurate customer records; followed up on pending issues; contributed to improving customer satisfaction and retention.

Sales & Business Development at Square Nine International

February 5, 2023 - June 17, 2024

Generated sales through customer interaction, upselling, and cross-selling; achieved and exceeded monthly sales targets; built strong relationships with customers to increase repeat business; coordinated with management to develop sales strategies.